I received a refund a few weeks ago…
I received a refund a few weeks ago partly - complained about the admin fee of £70 and after many emails this was refunded as well
I obviously wouldn't use again as it caused way to much stress to solve the problem as the airline cancelled i guessed it would be a full refund -
I would only book direct with airlines in future
Reply from Travel Trolley
Dear Garry
We incur a cost in processing refunds on behalf of our customers. Clause 21 of our terms and conditions therefore allow us to charge a per ticket administration fee to cover these costs. However, we recognise these are extremely difficult times for our customers, and we at Travel Trolley would like to support you as best we can. We have therefore taken the decision to remove the administration fee, in order to help our customers through these turbulent times and to provide them with as much support as we can offer. Whilst this is of significant financial loss to our business, our customers are of paramount importance to us. As customers are facing huge financial difficulties, we hope that removing the fee will go in some way to ease their personal burdens
Kind regards
Travel Trolley