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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and reasonable prices of the products. Consumers also appreciate the efficient delivery service. Many reviewers found the online ordering process to be quick and simple. People highlight the excellent customer service they received, with staff members being helpful and efficient. While experiences with order accuracy vary, the consensus is that the products generally meet expectations and are well-described. Overall, individuals express satisfaction with their purchases and the value they receive.

Based on these reviews

Rated 4 out of 5 stars
Verified

Item/sandals delivered promptly and in good condition as advertised. I am a standard size six and they did fit perfectly I was expecting the insole to be more cushioning given that they are ‘wal... See more

Company replied

Rated 4 out of 5 stars
Verified

I love the coat but the parcel was sent to pick up point accidentally even though I requested home delivery. Fortunately I rang customer services and actually spoke to a human being! He told me where... See more

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Rated 4 out of 5 stars
Verified

Happy with the service. Delivery was great. As for the coat a bit disappointing that is difficult to know the right size without trying things on. Maybe start offering in between sizes? Sad... See more

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Rated 4 out of 5 stars
Verified

The waterproof trousers were too big and too long in the leg, and I couldn’t see how to shorten the leg as there was a zip that went down to the end. However, the returns process was straightforward... See more

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Rated 5 out of 5 stars
Verified

Having read previous reviews I ordered a size bigger but this was too big. Returned the original coat and obtained a refund. I subsequently ordered a different coat which was promptly delivered and fi... See more

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Rated 5 out of 5 stars
Verified

I ordered, it was delivered, great, just how things are supposed to work. Only gripe was it's not easy to accurately tell the colour or the type of items delivered, I ordered 2 pairs of trouser on... See more

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Rated 5 out of 5 stars
Verified

Easy enough to order. Only slight problem I had there was no returns label enclosed. I contacted them but no response apart from acknowledgement they had my enquiry.. said would be in touch within... See more

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Rated 3 out of 5 stars
Verified

Ordered puff jacket and had completed check out when I noticed further 20% off and free postage. Very annoyed! I telephoned customer services asking if they could apply the offer code but they said th... See more

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Rated 5 out of 5 stars
Verified

Excellent jacket which is just what’s needed now that autumn has arrived. Well designed and manufactured. I especially like the adjustable cuffs.

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Rated 5 out of 5 stars
Verified

It always helps when the Vendor is interested in the transaction - Shoes were great as was fleece although the sleeves were exceptionally long so perhaps it was not only XL but also Tall. Still deba... See more

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Rated 5 out of 5 stars
Verified

Great experience . Easy to navigate website . Was looking for a reasonably priced waterproof coat , that would go with everything and not be too heavy and warm to wear .

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Rated 5 out of 5 stars
Verified

Excellent customer service. The item I ordered was faulty when it arrived on a Friday, I sent an email with a picture of the fault & had a reply on the Monday to say they would send a replacement. Thi... See more

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Rated 5 out of 5 stars
Verified

Gorgeous, warm, windproof and waterproof coat for my little girl. She loves it! Really good quality and a lovely colourful design. Prompt delivery too 😊

Company replied

Rated 5 out of 5 stars
Verified

Thank you so much for your support, I've received an email saying that my refund had been processed from trespass . Thanks again Regards Franco

Company replied

Rated 5 out of 5 stars

Great service and lovely staff at the Braehead store, purchased walking shoes / trainers , very happy with them, great quality and light weight

Company replied

Rated 5 out of 5 stars
Verified

I needed a new lightweight showerproof. My local shop is closing so had limited stock, so ordered online.I ordered a size 14, as my previous one was a 12 and getting tighter. This one fits comfortably... See more

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Rated 5 out of 5 stars
Verified

Purchased a gilet for my 4 year old grandson, he looks cool in it walking and hiking with me Delivery was great Will purchase again !

Company replied

Rated 5 out of 5 stars

The service from Kathryn was excellent- was so helpful. No silly requests for information that can never be found - all simple and straight forward. I felt that Kathryn really understood me and was no... See more

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Rated 4 out of 5 stars
Verified

Really nice looking coat, great quality and even more so as I got it at a really good price. Definitely worth more than I paid, so pleased overall. The only slight niggle is that it needs a draw strin... See more

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Rated 4 out of 5 stars
Verified

Easy ordering, good product that swaps between bag and rucksack made from robust material. Only 4*s due to communication - there was none after ordering bizarrely.

Company replied

Rated 4 out of 5 stars
Verified

I would have given 5 stars had it not been for the fact that the parcel had incorrect delivery address even though my order had the correct address. Had it not been for the honesty of the recipient wh... See more

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Rated 5 out of 5 stars
Verified

Great bag so far, brought it for a month long backpacking trip and as a 5ft 2 woman if fits comfortably and has more than enough room for everything. Looks and feels sturdy and well made. Excited to u... See more

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Rated 5 out of 5 stars
Verified

Great service. The jacket arrived very quickly. It was very well wrapped and I was given correct info about the arrival time of my parcel. I love the jacker. It is very waterproof but also looks goo... See more

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Rated 4 out of 5 stars
Verified

Excellent service and products; the only reason I didn’t give 5 stars is because I had no updates and the package just arrived. Was starting to wonder if there was a delay. No delay, quick delivery, j... See more

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Rated 4 out of 5 stars
Verified

Purchased a Kristin coat for my partner, but medium was a little tight even though she was a size 12. So ordered a large size 14. This fitted perfectly. Returned the earlier purchase to the the s... See more

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Rated 5 out of 5 stars
Verified

Ive bought a few items from trespass before i absolutly love this coat and didnt realise it was reversible great fit too

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Rated 5 out of 5 stars
Verified

Brilliant company, easy website, cost arrived in good time!! Lovely coat, great price! Although sizing very small!! I’m usually a medium, but had to get XL

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Rated 5 out of 5 stars
Verified

Very good quality Last year I bought similarly priced mountain warehouse for my son and lasted a month before tearing ... This new one seems is gonna last a few good years... Solyd quality

Company replied

Rated 5 out of 5 stars
Verified

The ordering process was quick and simple. I loved the initial discount they offered. The free postage over a certain amount was another incentive to order from Trespass. I will order again in the fu... See more

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Rated 5 out of 5 stars
Verified

The coat we ordered was delivered on time It met are expectations and was true to the description on the web site. Definitely value for money

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Rated 5 out of 5 stars
Verified

I bought a second pair of walking trousers after getting the first pair on holiday. I couldn't get another pair locally so ordered online. Great product.

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Rated 5 out of 5 stars
Verified

Love the colour and choices for kids coats. Delivery was fast with a nice gentleman. Happily recommend to others.

Company replied

Rated 4 out of 5 stars
Verified

I received my order a couple of days earlier than expected. The shoes are well packed in good condition. It would be nice if the time of delivery be informed by text or email.

Company replied

Rated 5 out of 5 stars
Verified

Unfortunately I ordered the wrong size, the return was quick and easy with regular updates . The jacket I did get is really nice and excellent value for the money.

Company replied

Rated 5 out of 5 stars
Verified

Simple Order Process, kept up to date with despatch & delivery. . .good quality coat, and Medium size was bang on.

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Rated 5 out of 5 stars
Verified

Online purchase, fast delivery. Ordered multiple for choice and returned one to store for a free return. Very efficient, would recommend.

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Rated 5 out of 5 stars
Verified

I had a very good experience ordering from Trespass. Very easy to do online. Received my fleece within a few days and was very happy with it. Have had a few things from them over the years. Always... See more

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Rated 5 out of 5 stars
Verified

Very happy with my new jacket. Trespass gave me £20 off for my first online order and it arrived really quickly. A very satisfied customer!

Company replied

Rated 5 out of 5 stars
Verified

Always an easy experience when ordering. Good quality and good price. I’ve got 3 of these zip ups and they’re great to layer up

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Rated 5 out of 5 stars
Verified

I found exactly what I wanted at a good price. So glad I bought both colours. I went to the Trespass site as having bought from there in the past I know the products are good quality at a good price... See more

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Rated 5 out of 5 stars
Verified

Lovely coat - though haven’t yet had the opportunity to wear in extreme weather. Good fit and feels a very comfortable fit.

Company replied

Rated 4 out of 5 stars
Verified

Great purchase wellies, quick delivery time as in Highlands, overall good quality products will use again in the future

Company replied

Rated 5 out of 5 stars
Verified

Very easy to order from. Item arrived before expected and as described. Good quality as usual.

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Rated 5 out of 5 stars
Verified

Easy to order on line, excellent quality, just what we were looking for

Company replied

Rated 5 out of 5 stars
Verified

Excellent time for delivery very good leggings well made good price and good quality

Company replied

Rated 5 out of 5 stars
Verified

Impressed with ease of ordering and quick delivery. The item is just what I wanted. It is of good quality.

Company replied

Rated 5 out of 5 stars
Verified

Quick delivery, good delivery price , Lovely waterproof coat, price, colour and fit.

Company replied

Rated 5 out of 5 stars
Verified

Delivery came on tine and happy with content, all as expected

Company replied

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Company details

  1. Outdoor Clothing and Equipment Shop
  2. Clothing Store

Written by the company

At Trespass, we believe everyone should have the freedom to explore, no matter the weather. With decades of experience designing waterproof jackets, hiking boots, and outdoor gear, we’re dedicated to providing affordable, high-quality products that help you enjoy the great outdoors. Looking for Trespass reviews? Our customers trust us for durable, weatherproof clothing that stands up to the elements. Whether you're hiking, camping, skiing, or just braving the daily commute, our gear is designed to keep you warm, dry, and comfortable. Wondering, "Is Trespass a good brand?" We’re proud to be a go-to choice for outdoor enthusiasts across the UK and beyond. With a focus on innovation, performance, and value, we create products that blend functionality with comfort, making adventure accessible to everyone. Check out our Trespass Trustpilot page to see what our customers say. We’re committed to quality and customer satisfaction, ensuring you get the best gear for your next adventure. Trusted by adventurers. Built for the outdoors. Ready for anything.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 4 out of 5 stars
Verified

Good value but ?

Would have been a five stars but slightly smaller for extra large also when going into your stores there was no price on the tops so nothing to say they was half price

October 6, 2025
Rated 5 out of 5 stars
Verified

I recently visited the Trespass branch…

I recently visited the Trespass branch in Walton-on-Thames. All the staff were very professional and friendly and went out of their way to assist and be helpful. Steve especially went that extra mile. I’ll definitely go there again when I’m in the area.

October 4, 2025
Rated 1 out of 5 stars
Verified

Havent received package yet

Havent received package yet! Royal mail website says package is still at glasgow mc and has been since the 6th of october!
Have emaild trespass twice and have not recieved anything back yet!

October 6, 2025
Rated 1 out of 5 stars
Verified

I haven’t received any a confirmation…

I haven’t received any a confirmation email from Trespass regarding to the delivery date, which I don’t know when they delivered it.
( I just found it in my SummerHouse)

It was supposed to be delivered on 14th of October, but I found it in my summer house on the 10th.

This issue made feel unsecured. They don’t normally go to delivery the item there, ( walking through my back yard).
I’m really disappointed.

October 6, 2025
Rated 4 out of 5 stars
Verified

Nice colour.Good delivery

Nice colour. Came up too large so ordered size down through Amazon which cost me more. Seemed fine. Unfortunately have discovered a tiny snip near the hem. Not returning as only minor. Will just put a stitch in it. Would have loved a zip pocket!

October 6, 2025
Rated 5 out of 5 stars
Verified

Prompt despatch and arrival

Prompt despatch and arrival. A good company

September 11, 2025
Trespass logo

Reply from Trespass

Hi Annette

Thank you for your feedback. We're happy to hear that you had a positive experience shopping with us and that your order arrived quickly.

Regards
Trespass

Rated 5 out of 5 stars
Verified

Faultless

Great product, arrived sooner than expected, no issues whatsoever.

October 2, 2025
Trespass logo

Reply from Trespass

Hi Mary

We appreciate your positive feedback. We're glad to hear that you are happy with the product and its prompt arrival. Thanks for shopping with us.

Regards
Trespass

Rated 4 out of 5 stars
Verified

Great products but unable to cancel duplicate order

Great products, ordered two in error and was unable to cancel. Luckily was able to pass on the duplicate order to a friend.

April 1, 2025
Trespass logo

Reply from Trespass

Hi Hannah

Thanks for the feedback. We're glad you like our products. We regret the cancellation issue, but we're happy your friend could use the extra order.

Regards
Trespass

Rated 5 out of 5 stars
Verified

Lovely gilet

Lovely gilet, just what I was looking for at a great price.

October 3, 2025
Trespass logo

Reply from Trespass

Hi Jane

Thanks for taking the time to provide feedback. We're happy to hear that you found the perfect gilet at a great price.

Regards
Trespass

Rated 2 out of 5 stars
Verified

I ordered the wrong size coat and tried…

I ordered the wrong size coat and tried to change it straight away!!! on line ( there was no way of doing it) then I phoned the company ( he had my details in front of him on his work PC (he couldn't change the size before going out to be delivered) I was then charged £3.00 to return it..what a joke!

October 2, 2025
Trespass logo

Reply from Trespass

Hi Stella

We appreciate your feedback and regret that you were unable to change the coat size before delivery. Once you have placed your order, we do our best to get it picked and packed to send to you as quickly as possible. Unfortunately, this means we are unable to amend or cancel an order once it has been placed.

Regards
Trespass

Rated 4 out of 5 stars
Verified

Seem good to me (but I might be wrong !)

Not sure how long walking shoes are meant to last but mine have lasted about 12 months being used everyday on pavements for about an hour. I have no idea if this is good or bad !

December 27, 2024
Trespass logo

Reply from Trespass

Hi Andrew

Thank you for your feedback. The lifespan of walking shoes can vary. We appreciate you sharing your experience after 12 months of daily use.

Regards
Trespass

Rated 2 out of 5 stars
Verified

Jumper arrived faulty

On opening the parcel, we has noticed a snag in the jumper. Maybe if the products are checked before being carted off for delivery would help solve any problems like this happening again.

October 3, 2025
Trespass logo

Reply from Trespass

Hi Ellie

We appreciate your feedback and are sorry to hear about the snag. We'll do carry out quality checks before dispatch to prevent this, however due to the volume of packages shipped unfortunately it is not always possible on every item. We apologise for the inconvenience.

Regards
Trespass

Rated 5 out of 5 stars
Verified

Dont go by sizeing

Easy returns. Although 3 coats supposed to be the same size but the difference is sizes is staggering

September 30, 2025
Trespass logo

Reply from Trespass

Hi

We're glad you found returns easy. We're sorry the coats' sizing was inconsistent. We appreciate your feedback and will look into this.

Regards
Trespass

Rated 5 out of 5 stars
Verified

I have been looking for a waterproof…

I have been looking for a waterproof jacket for a long time but didn't want it to be uncomfortable to wear because of the stiffness of the ones I have seen in the shops.I found the perfect one when I shopped online but wasn't sure if it was too stiff I ordered it with the thought that it could be returned if unsuitable bit it was perfect

October 3, 2025
Trespass logo

Reply from Trespass

Hi Brenda

Thanks for your positive feedback. We're happy to hear that you found the perfect waterproof jacket online. We appreciate you sharing your experience and are glad it met your needs for comfort and flexibility.

Regards
Trespass

Rated 5 out of 5 stars
Verified

Easy to order online

Easy to order online, as the shop did not have my size
delivered no problem.
got exactly what i ordered and shoe size correct

September 29, 2025
Trespass logo

Reply from Trespass

Hi Caroline

We appreciate you taking the time to share your experience. We're happy to hear that you found it easy to order online and received the correct size. Thanks for shopping with us.

Regards
Trespass

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