Unbelievable I didn't check my miles snd more account due to covid - one booking from Europe to Canada and the USA / the first part was there second - Toronto - Zurich- Barcelona wasn't there eventhough the same booking I ask them to credit and they can't as it's over 6 months it was 18 months ago but I don't care if it's 10 years they can see it's the same booking it's their fault not mine now i will put a formal complaint I and close my account so useless

It's embarrassing for them they can't credit as it now just causes bad feedback