Anastacia1

456319776

Really unimpressed with customer service at cult beauty.

Received this morning a wrong item. Fairly cheap hair brush.

So now I have to return the brush to cult beauty and only after they receive it back I can have a refund or my “right” order will be shipped.

I think it’s so ludicrous, I have to go to the post office on Xmas eve and send £5 item back before they deal with my order. Why can’t they just put it right immediately and ship the right items straight away? I am so so put off now after years of loyal custom and never had any issues in the past..

The experience is not a pleasant one, bizarrely, booked arrived both left and different size each, posted back and nearly 4 weeks later still wait for a refund. Awful!

Crap company to deal with they don’t answer your emails at all, and after 3 weeks of wait I received shoes in wrong size. They had just one job and couldn’t even post the right size.

Worst online retailer EVER!! I purchased Balenciaga bag, which I immediately decided not to keep and sent it back, a week later-no confirmation that my return been received, when I phoned Selfridges they had the audacity to tell me my parcel arrived COMPLETELY EMPTY.....excuse me?! Yes, box was empty...my heart sunk....after I spoke with DHL and they confirmed the bag was inside the parcel when they delivered it, Selfridges backtracked their lies and said: “we received the bag, but dust bag is missing now”, I actually thought I was having nightmares, surely they can’t be for real, so low and behold, they refused to refused blatantly on the basis it wasn’t a full return, as dust bag was missing ( it wasn’t). After about 30 angry emails and phone calls they eventually refund me. I with I read all the terrible reviews before I ever got involved with those scammers...