Dover Street Market E-SHOP Reviews 205

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the promptness of the delivery service. People are pleased with how quickly their orders arrive, with some even receiving their purchases in just a few days. Consumers also highlight the careful packaging of their items. Shoppers mention a great selection of items and designers. The support team is helpful and responsive. Some reviewers have reported negative experiences with contacting the business and issues with orders.

Based on these reviews

Rated 4 out of 5 stars
Verified

Great discounts in the sale which inc rare and unusual Junya Watanabe pieces other sites don't/won't stock. Fast delivery and easy, no hassle returns. Slight "niggle" in that the cape arrived squeezed... See more

Rated 4 out of 5 stars
Verified

purchased new balance and converse on February 3. There was communication later from an entry place of DHL Osaka. converse of the inside is the problem of the right of likeness and import bec... See more

Rated 4 out of 5 stars
Verified

This shop is excellent in every way. Product curation, display, service, inquiry, delivery. I am always satisfied with my shopping. However, one thing that is disappointing is that inventory manag... See more

Rated 4 out of 5 stars
Verified

Quality product and quick dispatch but DHL as a delivery partner is a negative.

Rated 5 out of 5 stars

I received the item I ordered from DSM and it’s exactly as expected. The color matches the photo, the size is perfect, and the delivery time was just right. I was a bit worried about the internationa... See more

Rated 5 out of 5 stars

I absolutely have to give this guys a 6* I bought a pair of trainers and read a lot review which left me anxious … Outstanding guys and no words to describe my happiness … 3 days as they promise deliv... See more

Rated 2 out of 5 stars
Verified

I am sorry but the whole experience was really bad. A) items that were available to add in my cart, eventually were out of stock. B) my communications via email to find out what is the status of... See more

Rated 5 out of 5 stars
Verified

The package came quicker than expect; excellent presentation. It felt unique, like I actually purchased the garment in store. With that said, being that it came from the London store to Los Angeles in... See more

Rated 5 out of 5 stars

Got an amazing deal on a pair of Adidas. Trainers were delivered promptly, really appreciated the nice wrapping. Size correct, model correct, all good. Will definitely order from here again!

Rated 5 out of 5 stars

I bought a long sleeve at the London store on Orange St., I changed my mind and was able to return the item past the 14 standards days allowed to return all the way from Chicago! The staff was very he... See more

Rated 5 out of 5 stars

I really wanted a CDG sweatshirt and had heard about Dover Street Market and thought I’d check them out. Their selection is so good, I found one that I wanted and made the purchase. It arrived a coupl... See more

Rated 5 out of 5 stars

From Malaysia,ordered on 29 June,and item arrived on 4 July. Very fast delivery! And customer service also responded to my email regarding tracking number. So far satisfied with this e-shop,quite supr... See more

Rated 3 out of 5 stars

really good store with good prices for comme des garcon. Most staff are helpful however some are very inimidating and would much prefer to talk to their co workers than help customers

Rated 5 out of 5 stars

Fast delivery and great customer service… We needed to return an item to exchange for a bigger size and accidentally returned the wrong parcel using their code. They managed to sort out a return of th... See more

Rated 5 out of 5 stars

Bought a Stussy tshirt for my sons Xmas. Only remembering to put a review on in August, whoops lol. Didn’t receive an email to say they had my order / dispatched it or anything . But it did arrive! An... See more

Rated 3 out of 5 stars
Verified

The packaging for shipping is not satisfied. The shipping carton box is way too big with no foam or anything for protection, my shoes box was scratched and damaged.

Rated 5 out of 5 stars

Was a bit wary because of reviews, but knew I’d be compensated if anything went wrong as paid on credit card. Needn’t have worried. Ok, I didn’t get any emails of order received/dispatched or anything... See more

Rated 5 out of 5 stars

Hugely impressed with such a fantastic service. Ordered on 20th Oct - delivered to my home in Southwest Ireland on 23rd Oct. if I could I”d give this store 6 stars!!!! Will definitely buy from DSM aga... See more

Rated 5 out of 5 stars

I was initiallly hesitant to buy anything from this site due to extremely limited reviews but I still took the risk and bought sneakers for my daughter as a Christmas present. The order was placed... See more

Rated 5 out of 5 stars
Verified

The checkout process was easy, packaged nicely so there was no damage, but my favorite part was the shipping was super fast!

Rated 5 out of 5 stars

I purchased a stussy top from the DSM online store, which was out of stock at the London Stussy store. It was reasonably priced with fast free delivery by DHL. One very happy customer Thank you

Rated 5 out of 5 stars
Verified

Very fast shipping. Overall the experience was very smooth and I was happy with my product.

Rated 5 out of 5 stars
Verified

Bought a Stussy hoodie, little exclusive twist on a classic design, delivered promptly, well packaged. DSM 10/10

Rated 5 out of 5 stars
Verified

Quick delivery, great selection of clothes and shoes, excellent refund speed. Will choose you again for sure

Rated 5 out of 5 stars
Verified

Excellent online shop, used many times, always a massive choice, from designers you may never have heard of, highly recommended,

Rated 5 out of 5 stars
Verified

Very happy to see you stocking this perfume,(Daphne), as thought it was discontinued.

Rated 5 out of 5 stars
Verified

Always an excellent experience with Dover Street Market. Great brands and selections plus good prices and fast delivery.. highly recommend.

Rated 5 out of 5 stars

Excellent customer service. Got back to me in no time regarding an order. Top notch in the industry

Rated 5 out of 5 stars
Verified

Everything was perfect. Very surprised by the quality of the delivery. I'll be back soon.

Rated 5 out of 5 stars

Great service - quick delivery, nice products and good prices in their sale. Easy return for one item too.

Rated 5 out of 5 stars

Ordered converse trainers on Thursday evening. Arrived on Saturday. Amazing customer service thank you

Rated 5 out of 5 stars
Verified

Great choice in designers lovely items and very fast delivery

Rated 4 out of 5 stars
Verified

The wrapping was too eco friendly I feel like. No plastic. But their mail service (DHL) is very fast.

Rated 5 out of 5 stars

Happy with purchase of Nike 90 x Slawn and delivery was as shown, ordered on a Friday came on the Tuesday. Just bought the other colourway as very pleased.

We perform checks on reviews


Company details

  1. Clothing Store

Written by the company

Dover Street Market is a place for creators from various fields to gather, encounter and collide with each other in a burgeoning atmosphere of beautiful chaos. The original Dover Street Market first opened in London, Mayfair in September 2004.


Contact info

4.0

Great

TrustScore 4 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 21% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I returned and item

I returned and item, they took months to acknowledge i had sent it back to them even thos i provided proof it have been accepted by their warehouse. Told me I would be refunded and im stil yet to reviece the money, this has been 3 months now. Appalling customer service, do not shop with this company.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

I received the item I ordered from DSM…

I received the item I ordered from DSM and it’s exactly as expected. The color matches the photo, the size is perfect, and the delivery time was just right. I was a bit worried about the international shipping, but everything turned out great. ! 🙂

October 6, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent online shop

Excellent online shop, used many times, always a massive choice, from designers you may never have heard of, highly recommended,

August 22, 2025
Rated 1 out of 5 stars

Over 9 days waiting now for them to…

Over 9 days waiting now for them to sort a return out since it was signed for by them. CS says 'due to an unprecedented amount of returns they are taking longer' no timeline given. Sorry, but it doesn't take that long to return an item.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Bought a Stussy tshirt for my son

Bought a Stussy tshirt for my sons Xmas. Only remembering to put a review on in August, whoops lol. Didn’t receive an email to say they had my order / dispatched it or anything . But it did arrive! And quickly too. Would use again

December 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look