Ms Maxine Hopewell

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Becky

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Karen

Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley

Hello Maxine,

We appreciate your feedback and are glad you were happy with our service. We'll consider adding more flowers at the standard price point.

Kind regards,
Rosie

We are sorry to hear this. This is certainly not the quality of service we aim to provide for our customers, and we apologise for any inconvenience caused.
From reviewing your order we can see that this issue has since been resolved and replacement parts have been ordered. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Wayfair UK

Hi,

Thanks for taking the time to give us some feedback.


We’re sorry to hear that you have not received great service. This was really
disappointing to hear, and we’d love the opportunity to discuss this further.


I’ve gone ahead and dropped you a message via email with a subject line of ‘Your
Recent Trustpilot Review’. 


If you can reply to this our team would love to get to the bottom of this issue
and help you further. 


The situation you’ve described is not the type of service to expect when
shopping at FRASERS.


Kind regards,
FRASERS Customer Service

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Thanks so much for leaving a review and we’re glad you had a great Yodel experience.