United Kingdom
Review of Nurifi
I have been buying 1kg of shea butter but the latest batch i bought had a very unusual strong smell, it was not unpleasant. I mixed it anyway and that didn't help the essential oil did not disguise the smell, i still used it but could not take the smell anymore and bought another lotion, i did write to Nurifi who told me that some batches stronger than others but this was off putting.
Review of iD Mobile
Im with id mobile no problems, my son joined transferred his number over and has no service, i tried the live chat (because ID mobile are too cheap to get phone lines) and no one can help him because he isn’t registered HOW IS HE SUPPOSED TO GET HELP
Reply from iD Mobile
Hi Georgia,
I am sorry to hear this. Although we don't have a customer service phone-line and we are an online business, we have many ways that our customers can get in contact with our great teams across all formats.
We are available from 8am-8pm through our socials on weekdays, and 9am-5:30pm on weekends, on both Facebook and Twitter, where you can pick up the conversation with us whenever you like.
We are also available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.
https://www.idmobile.co.uk/live-chat
Additionally, we have our Community page, which has many interesting and helpful topics and discussions which can assist our customers further, and these topics are created by both ourselves and our customers. https://community.idmobile.co.uk/
We also have our vulnerable customers phone-line, which we have for customers who class themselves as vulnerable, and always happy to support further here. You can find the phone number via the link below if this applies to yourself.
https://www.idmobile.co.uk/legal/accessibility
If you need further assistance, and would prefer to email us, then please email us on socialqueries@idmobile.co.uk with further information about your issue and your personal details.
Thanks,
Sian
iD
Review of Loqbox
UPDATE: Team Loqbox came through and kindly refunded me. Much appreciated. Thank you.
I feel like this is the only place i can get an answer quickly, why when i closed my savings account which had £40 in it am i only receiving £10.
Reply from Loqbox
Hi Georgia,
Thanks for leaving us a review; we’re sorry to hear about your experience with your Loqbox Save withdrawal, as your satisfaction is our top priority.
We’d like to make this right, so we’ve reached out via email to offer further support on this —please look for an email from support@loqbox.com. We are always looking to provide our members with the best service. Our dedicated team is ready to help resolve this for you.
We value your feedback and we look forward to hearing back from you soon.
Take care,
Team Loqbox
Review of Absolute Collagen
Update: absolute Collagen, have been wonderful thank you Julia for your help.
I made an order yesterday, it has been delivered today but not to me, i got no updates had to keep checking the shop app. Tried to call 0204 692 0370 does not go through no email to contact absolute collagen, so this is the only way. Help or refund please. thanks
Reply from Absolute Collagen
Hi Georgia, so sorry you've not been able to get in touch. I've requested some additional information on here so I can reach out to you.
Just to confirm our telephone number is 020 3962 0370 the one mentioned above is unfortunately incorrect. Our team are here until 6pm today, alternatively please reach out to me on letstalk@absolutecollage.com and I'll get this resolved for you as soon as possible.
Laura 💛
Review of Currys
Worst ever customer service, Bought an iron they sent a broken one which was obviously a return, Tried to send it back twice waited in DPD never showed but lied and said they was told the parcel wasn't ready, spoke tp someone on their webchat rubbish who wouldn't help any other way than to book their liar courier company, I will not be waiting in AGAIN, Currys has gone down hill ALOT. stick to Amazon people.
Update:
And yet once again ( 3rd time) the driver never turned up. Stating they was told the parcel was not ready . Not by me.
Reply from Currys
Hi Georgia, We’re so sorry to learn of the issues you have experienced with your online order, I can appreciate the frustration caused here. If you still require assistance with this, please contact us at contactsocial@currys.co.uk with a copy of your review and quoting the reference CUR18921. Please include your name, address (inc. postcode), contact information, 'CUR' order number and any other details you feel may help. We will get back to you as soon as possible. Thanks - Shauna
Review of Mention Me
Got a voucher through a referral, voucher not known when i tried to use it, emailed mention me, asked if i could get a physucal card, they asked me if i entered it correctly, told them yes, their reply email the company they can not help me further. Really bad customer service, if any company offers mention me for referral dont even bother.
Reply from Mention Me
Hi Georgia,
We’re really sorry to hear you’ve had a bad experience. Please can you email support@mention-me.com with more details? We’ll get this resolved for you ASAP.
Rosie
Review of Fair for You
Awful, every time i went into iceland i had to tell the cashier its not a gift card they never listened and kept putting to through like a gift card, changed my payments from weekly to monthly, but still they kept taking the money weekly even though i didn't have it in my bank now i have charges on my bank. emailed customer services got a crappy email telling me what i owe and i must get in contact with some other dept to cancel.
Once i paid off fair for you i am getting rid of it, more hassle than its worth.
Reply from Fair for You
Hi Georgia,
Thank you for your review.
Upon checking your account, I can see you had requested to change your payments from weekly to monthly on 25th November 2023 to start on the 1st December. Which had meant when you topped up in October the weekly payments would still need to have been paid in November as this change was to take effect on 1st December. In regards to Iceland swiping the prepaid cards as a gift card. We did send out welcome packs to Iceland for this to implemented in their systems. We appreciate your feedback and will send this over to them to remind them on how to swipe the cards correctly to ensure you have the easiest customer journey when visiting their stores.
If there is anything else I can help you please do not hesitate to contact us by email on contactus@fairforyou.co.uk.
Many Thanks
Customer Experience Team
Review of Appliance City
Ordered a washing machine, that i live on the 2nd floor, washing machine was delivered and left on the ground floor, driver got in their van and left, after ringing them they told me they cannot go above 13 steps, (no where on the website does it say this when ordering), called appliance city and they scammed £65 for returning an item that never made it to my home. NEVER AGAIN will i use this scammer company, i’ll stick to Currys and John Lewis. My apologies it was £40 not £65, i have now ordered with Currys with delivery and bringing up the machine 24 steps free of charge.
Reply from Appliance City
Your statement is incorrect. On checking out your basket, you are prompted to enter the delivery postcode followed by the chosen delivery day. Ater this you are asked 'Which floor would you like your item(s) delivering to?' There are two options available. 'Ground floor with up to three steps (free) and 'Other floor with up to thirteen steps(+£30). It was perfectly clear at the point of ordering that thirteen steps was the maximum amount yet you expected the driver to deliver the appliance up 24 steps. As the appliance was subsequently rejected, this incurred a failed delivery charge of £40. This charge is not a scam and simply covers the costs that we now incur.
We would respectfully suggest that you check your facts before leaving libelous reviews.
Review of GoHenry
Not the best experience, someone kept adding money to my sons card so security is not great, No matter how many times I told Go Henry they said they would sort it out but never did, so got rid of it and went to a high street bank
Reply from GoHenry
Hi Georgia,
We're sorry to hear that you were dissatisfied with the gohenry service.
We take our members' security very seriously and do what we can to safeguard our accounts and our members funds. Our security is in accordance with banking regulations. In order to load funds to the account and transfer these to your child's card, someone would need to be able to log in to the parent account, using your unique username and password.
We would very much like to investigate this further for you, so please feel free to call us on 0330 100 76 76 or email us at help@gohenry.co.uk. - Iliana
Review of Halfords Retail
Brixton Store, not good, customer service really bad. was told to go buy a drive to format my SD card that wasn’t working on my Dash Cam, I think it’s pretty safe to say the SD Card is done with seeing as it’s used for both front and back camera and couldn’t be formatted in the Dash cam. The guy wouldn’t even have a look or even try to help. Never again. Went to the Old Kent Road Store much more professional and helpful.
Review of Satsuma Loans
Avoid avoid avoid, wanted to pay off a big chunk early, had to cancel my agreement told the rest has to be paid within 30 days or it goes to collection agencies. felt I had to pay it off in full or be charged 60p per day for the next 30 days. Just glad it wasn’t a big loan, lending stream is much better.
Review of Shpock
Easy to use, but buyer did not turn up and according to shpock once you agree a price they are legally bound to purchase thei item. I emailed shpock they emailed the person. have not heard a word from either of them again. In the end I gave my items away on freecycle. I will be deleting my account and NEVER using shpock again. What a load of Tosh.
Reply from Shpock
Hi Georgia,
We are sorry to hear that you are not happy with Shpock. If you have an issue with another user, please don't hesitate to report it to us directly via the app or website, so we can take the appropriate actions.
Best regards, your Shpock-Team
