I rarely find anything suitable so stopped using the site until I had a look again recently. I am unlikely to buy anything.
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Its a shame they now charge subscription fees if you want to sell stuff, I'll just use other sites to sell things instead! Goodbye Shpock!
Company replied
I was in the middle of a purchase when Shpock randomly restricted my account, Having reached out to their customer service team via Zendesk; They simply kept closing my query as solved without... See more
Company replied
Another platform using a subscription based setup. With better options like vinted, ebay and marketplace, theres simply no benefit. Id rather they take a small cut if the item gets sold than for... See more
Company replied
Shpock replied to my previous review that was about how the buyer was provided refund without confirming that the returned order has reached the seller. There was not even valid tracking number... See more
Company replied
Shpock was originally meant for locals to sell unwanted items and find genuine bargains. Now it feels more geared towards resellers. Introducing a monthly fee just to sell a few bits after a clear-out... See more
Company replied
You will lose your product and wont get the money when the buyer requests return. They never return your product and claim it got lost and get the refund automatically. Shpock doesn’t hell. Contacted... See more
Company replied
Warning Fraudulent Service! They claim 'No fees' & 'Buyer support' with paypal, but huge fees get applied and they dismiss all service to Paypal. It's fraudulent to lie within service & I will report... See more
Company replied
Such a shame they are charging a subscription now for listing. Especially when you have more popular sites that still do it for free. I never got a lot of notice with my items on Shpock anyway and no... See more
Company replied
I remember using Shpock many months ago. Sold a few items to start with, but then noticed more and more scammers on the site. With the introduction of the Shpock Wallet, even more scammers who pl... See more
Company replied
Created something great that was free, started with extra payment to bust listing, then extra payment to add more pictures and now want money to even create listing. Greedy, greedy. Wanted to list an... See more
Company replied
All was going ok with buying & selling on Shpock. Usual annoying time wasters or just not bothering to answer questions! Agree that sold items should have option to be removed. My account wo... See more
Company replied
No longer the best I tried paying to see if I could get selling my item but it’s not came it’s rubbish hardly any adverts since subscription l. Plus an advert says to activate I did and put card deta... See more
Company replied
Absolute garbage 💩 site not worth the effort no enquiries no sale in over 4 years zero exposure full of scam adverts as much use as a chocolate teapot buyers are mostly scammers or just stingy & gree... See more
Company replied
This app is quite dead with no sales, no vies and no promotions to showcase sellers. I’ve not even five sales on this platform this year and I consistently cross list from my other selling apps so I s... See more
Company replied
I used to be a massive fan of Shpock and publicised you widely. Lately, you have made a really bad decision to charge sellers which may be the nail in your coffin. Since the pandemic, there has been... See more
Company replied
Not sure if the people running shpock have lost the plot or if it's managed by AI in a shed..bit of advice"take it or leave"Your still a novice platform with a lot of grinding to do.. constant adverts... See more
Company replied
i am still reporting alcohol being sold when i report it nothing happens for many days many other sites do it very quickly just shows why people dont reply to shpock customer service i have repo... See more
Company replied
Ruined a decent selling platform because they want to make more money. I have over 50 positive selling reviews but since they started charging people for the service they were getting for free already... See more
Company replied
Just shut down your servers. Shpock was once fantastic. Had good buys and sales but now it's just useless. Pure spam content from businesses using it as marketing. I reinstalled it in a moment of desp... See more
Company replied
Disgusting company who restrict your account for listing branded cosmetic bags and accuse you of selling counterfeit. It is clear these clowns are incompetent and don’t do their research and have no c... See more
Company replied
I am a casual seller not a professional, I had a few bits and pieces to sell so I downloaded the Shpock app. As soon as I saw that sellers have to pay to list items I uninstalled it immediately, why w... See more
Company replied
Shpock Has Ruined Itself – Membership Just to List? No Thanks! I used to love using Shpock to buy and sell items, but they’ve completely ruined the platform. Now, you can’t even create a list... See more
Company replied
I'd give it zero stars if I could. Advertised something for £45, got 9 offers, all of them timewasters. People make offers on this site, you accept the offer and then they just ghost you. It happened... See more
Company replied
I joined Shpok recently and was hopeful about finding opportunities through the platform. Unfortunately, my experience has been extremely disappointing. I spent a lot of time carefully creating my... See more
Company replied
Sent 3 emails with the screenshots as asked yet they claim they have not received any from me If they’re FB page accepted uploading pictures then life would be so much easier but as i have t... See more
Company replied
i have reported the same seller the same item and nothing gets done why would you like me to contact you i have been reporting the same items since 2021 you are ignoring at least seven reports a... See more
Flipping heck, this app goes from bad to worse. Now the app has auto logged me out and it won't recognise my email address. Worse still I'm getting emails from potential buyers about the items I'm sel... See more
Company replied
Dear Shpock, its very disappointing that you haven't responded to my alert about the sellers suspicious behaviour in person and my two subsequent request to remove the racially abusive commen... See more
Company replied
I'm actually really bored of shpock. I'm suddenly following 29 people that I don't want to follow. When I try to delete 24 of them (I only want to follow 5 specific people) the number goes up. I actu... See more
Company replied
What a total waste of time this platform is. Fraudulent activity and scamming adds. A rubbish reply to my review. Shame on you Shpock team. PLEASE BUYERS AND SELLERS USE A TRUSTED RELIABLE PLAT... See more
Company replied
i have not replied to shpock as they are ignoring me reporting the same item at least ten times all they need to do is stop ignoring people when they are told something so obvious... See more
Company replied
Just received an email to say from 3rd March you have to pay 99p per month subscription to be able to list anything on there for sale. But please, I haven’t used Shpock in several years cause it is CR... See more
Company replied
Impossible to cancel subscription says cancel at the bottom of page there is no cancel very poor selling service not save no lookers at items waste of time and money
Company replied
Came to list a advert which was previously free to do. They are now charging monthly fee no thank you! There are plenty of other free apps to use that don't charge Absolutely disgusting I will be d... See more
Company replied
Been on shock for a while came on today to find out you need to pay to make a new listing? Absolutely shocking. Will be deleting my account and using other platforms!!! I love how when they reply to r... See more
Company replied
Started as a great place to sell and buy from for free. Got greedy and now charge. Not for me. I have closed my account after 6 years and use Gumtree and Facebook marketplace as they are free,,PS they... See more
Company replied
Opened an account and can't get into it now. Advertised a number of items and not even a sniff of interest. Its rubbish so not going to bother with it again.
Company replied
It’s simple enough to put things for sale, but then nothing sales; while on other platforms it’s much easier to sell.
Company replied
New to shpock , not had a single like on anything!!! They don’t even list or have heard of brands like R M Williams or Ariat ??? 😂🙏🏻 Worse than Depop and that’s saying something 🤔😬
Company replied
A disabled and vulnerable family member was scammed by a seller on Shpock. We have lost £135 and reported to Shpock after the person in question created a new account under a different alias selling t... See more
Company replied
Lost money, scammers, and no support. Paid 220 for an item, buyer then asked for paypal friends and family, order was cancelled and a refund was issued. Today shpock took the money from my accoun... See more
People accepting payment then going quiet. No response from Shpock despite multiple attempts to complain. Not even a courtesy response from Shpock to say they will look into it. This site has become... See more
We have had 2 events so far they are very worrying, the first came to our home examined the goods and paid in cash but managed to pay a one pence instead of a pound jumped in the car and sped off, hop... See more
Company replied
Still in shock! Absolute RIP OFF fees. £4 buyer protection on a £5 dress!. And yet the seller pays nothing. PayPal charge 4% for same protection but better . Scammers who delay sending your item so t... See more
Company replied
Fed up on buyers messing me about. I check reviews before I sell and most seem to have all 5 star reviews and then mess me around for weeks. I leave honest factual reviews about them and check a we... See more
Company replied
Worst than I can imagine! I subscribed for premium,knowing I can prompte 2 items in a month, but after promoting 2 items in 3 days twice ( because thats the only option - 3 days) when i tried to pro... See more
Company replied
Company details
Information provided by various external sources
Shpock (“SHop in your POCKet”) is the boot sale app for beautiful things in your neighbourhood. Items are sorted by your current location, so you can browse through a vast variety of items, discover second-hand treasures or earn some money by selling your things you no longer use. We are happy to receive your feedback!
Contact info
United States
- shpock.com
1.8
Poor
5K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
SCAMMERS
I was in the middle of a purchase when Shpock randomly restricted my account, Having reached out to their customer service team via Zendesk; They simply kept closing my query as solved without so much as a reply, No email, No reply, Nothing. To this day I have no idea why my account was restricted.
I told them I wouldn't stop reopening my query until I was told why it was restricted and or what rule was broken - Shpocks reply ? Delete my Zendesk account entirely too!,
That's their solution; Restrict our Shpock account, And if we query why at their Zendesk support side; They delete our account there too!.
AVOID AT ALL COSTS. NOTHING MORE THAN SCAMMERS!.
DO NOT UNDER ANY CIRCUMSTANCE BUY ANY SUBSCRIPTION WITH THESE AS THEY WILL DELETE YOUR ACCOUNT AND RUN!.
September 30, 2025
Unprompted review
Reply from Shpock
Hi Emily, we are very sorry to hear that you have had a negative experience with Shpock. We would like to investigate your situation, but would require more information. Please write us an email to support@shpock.com citing the reference number ‘ZXVP3530’. Kind regards, your Shpock Team
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I rarely find anything suitable so…
I rarely find anything suitable so stopped using the site until I had a look again recently. I am unlikely to buy anything.
October 4, 2025
Unprompted review
Reply from Shpock
Hi Angela, we are sorry that you don’t enjoy using Shpock. Should you have feedback regarding improvements to our app we would be happy to hear from you. Please contact us directly at support@shpock.com. Kind regards, your Shpock Team
Do not sell here, you lose money
Shpock replied to my previous review that was about how the buyer was provided refund without confirming that the returned order has reached the seller. There was not even valid tracking number provided by the buyer. Here is the shpock response: “ Hello Lony,
We understand your frustration with this situation. When a return parcel's tracking information shows it as delivered, a refund is automatically issued to the buyer. In some cases, a parcel may have been left with a neighbor or in a secure location.
If you have any further questions, please don't hesitate to contact us at support@….
Kind regards, your Shpock team”
To let you know, parcel never arrived anywhere, there was not even any info where it is or valid tracking details. Do you think I will ask all the road if my parcel has been delivered at their house when i do not even have any proof of delivery to track. Contacting your customer team is bllshit, not even they barely respond but is useless.
*update - as you can see their response about any questions I have. That is irrelevant. They just messing about.
December 17, 2024
Unprompted review
Reply from Shpock
Hi Lony, thank you for your feedback. We'd be glad to continue discussing any further questions you have through your original ticket. Kind regards, your Shpock team
Another platform using a subscription…
Another platform using a subscription based setup. With better options like vinted, ebay and marketplace, theres simply no benefit.
Id rather they take a small cut if the item gets sold than force me to pay 99p.
Good bye shpock
September 20, 2025
Unprompted review
Reply from Shpock
Hi Ilyas, thank you for your feedback. In order for Shpock to become a sustainable platform and reduce our dependence on advertising, we are starting to require a small subscription fee to use our service. Your membership comes with a plethora of additional features:
• Unlimited listings: You can list as many items as you'd like in any categories (Premium membership required for Premium categories)
• No more ads: You won’t see any ads in the app or on the website
• Membership badge: Show your support to Shpock with a badge on your profile
• More photos: Upload up to 20 photos for each of your listings
• Longer item lifetime: Your listings will stay online for 90 days, instead of the usual 30
• Free promotions: Promote 2 listings a month for free and get up to 12x more views
• Priority Support: your requests will be answered within 3 hours during our business hours
If you have any further questions, please don’t hesitate to contact us at support@shpock.com.
Kind regards, your Shpock Team
Impossible to cancel subscription says…
Impossible to cancel subscription says cancel at the bottom of page there is no cancel very poor selling service not save no lookers at items waste of time and money
September 12, 2025
Unprompted review
Reply from Shpock
Hi Paul,
Thanks for your feedback. All app subscriptions can be found in your App Store settings and must be cancelled from there. We will look into presenting this information more clearly in the app, but if you require any assistance, please contact us at support@shpock.com.
Kind regards, your Shpock Team
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Pure Greed
I remember using Shpock many months ago. Sold a few items to start with, but then noticed more and more scammers on the site.
With the introduction of the Shpock Wallet, even more scammers who played the system by purchasing and then stating the item wasn't as described, or damaged etc. I hence reduced my use of Shpock, and did not accept Shpock Wallet payments whatsoever.
Now I just logged into my account to give it another try and notice I need to purchase a monthly membership? I know it's only 99p, but still. It's not as though they have a huge footprint like eBay that they feed they can charge sellers to advertise - not even eBay do that any more.
Hence that's the last straw for me. I have deleted the app, and will be looking to request deletion of my account and all my details.
September 6, 2025
Unprompted review
Reply from Shpock
Hi Ifti,
Thanks for your feedback! Shpock is supported by a small team that relies on the support of its users to operate the platform successfully. The cost of a membership starts at just £0.99, which also removes all ads from the app.
If you have any further questions, you can always contact us at support@shpock.com.
Kind regards, your Shpock team.
Monthly fees to sell items
Its a shame they now charge subscription fees if you want to sell stuff, I'll just use other sites to sell things instead! Goodbye Shpock!
August 30, 2025
Unprompted review
Reply from Shpock
Hi, thank you for your feedback. We understand your concern regarding the introduction of fees for new listings.
We acknowledge your dissapointment with this change. This decision was made to ensure the continued operation and improvement of the Shpock platform. These fees allow us to invest in the services we provide. Kind regards, your Shpock team
No good
Such a shame they are charging a subscription now for listing. Especially when you have more popular sites that still do it for free. I never got a lot of notice with my items on Shpock anyway and now I have a strong feeling charging users to sell will stop users using it all together. I won’t be using it now unfortunately.
Don’t think it was a smart decision for their company long term. They will definitely now see a decline in consumers
August 25, 2025
Unprompted review
Reply from Shpock
Hi Lauren, thank you for your feedback. In order for Shpock to become a sustainable platform and reduce our dependence on advertising, we are starting to require a small subscription fee to use our service. Your membership comes with a plethora of additional features:
• Unlimited listings: You can list as many items as you'd like in any categories (Premium membership required for Premium categories)
• No more ads: You won’t see any ads in the app or on the website
• Membership badge: Show your support to Shpock with a badge on your profile
• More photos: Upload up to 20 photos for each of your listings
• Longer item lifetime: Your listings will stay online for 90 days, instead of the usual 30
• Free promotions: Promote 2 listings a month for free and get up to 12x more views
• Priority Support: your requests will be answered within 3 hours during our business hours
In order to increase your chances on a sale, we recommend regularly updating listings (e.g. price or description) if an item is not selling for a longer period of time.
If you have any further questions, please don’t hesitate to contact us at support@shpock.com.
Kind regards, your Shpock Team
Warning Fraudulent Service - Money Withheld!
Warning Fraudulent Service! They claim 'No fees' & 'Buyer support' with paypal, but huge fees get applied and they dismiss all service to Paypal. It's fraudulent to lie within service & I will report to respective authorities. Use Vinted instead, they don't scam, or hold your money on 3rd provider for 30 days claiming 'Partner/Protection'. If anything it's Partnered Theft.
August 19, 2025
Unprompted review
Reply from Shpock
Hi Vytautas,
When paying via PayPal in the Shpock app there are no fees for buyers. Fees only apply to sellers and are clearly communicated.
If there are any issues with the item or the delivery you are fully covered by PayPal's Buyer Protection. Please report the issue directly through your PayPal account to start the claims process.
Should you have any further questions, please don't hesitate to get in touch with us at support@shpock.com.
Kind regards, your Shpock Team
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Now just for resellers
Shpock was originally meant for locals to sell unwanted items and find genuine bargains. Now it feels more geared towards resellers. Introducing a monthly fee just to sell a few bits after a clear-out goes against what the site was designed for. Instead of everyday people selling at fair prices, it’s turning into the same sellers posting over and over.
August 20, 2025
Unprompted review
Reply from Shpock
Hi, thank you for your feedback. In order for Shpock to become a sustainable platform and reduce our dependence on advertising, we are starting to require a small subscription fee to use our service. Your membership comes with a plethora of additional features:
• Unlimited listings: You can list as many items as you'd like in any categories (Premium membership required for Premium categories)
• No more ads: You won’t see any ads in the app or on the website
• Membership badge: Show your support to Shpock with a badge on your profile
• More photos: Upload up to 20 photos for each of your listings
• Longer item lifetime: Your listings will stay online for 90 days, instead of the usual 30
• Free promotions: Promote 2 listings a month for free and get up to 12x more views
• Priority Support: your requests will be answered within 3 hours during our business hours
If you have any further questions, please don’t hesitate to contact us at support@shpock.com.
Kind regards, your Shpock Team
Not another subscription service
I was a seller on here till they started charging a subscription they say its 2 help with maintaining the site but that's a load of rubbish because they was doing a good job of that b4 when it was free its just a way of getting more money put of u and if im honest another subscription services is just 1 2 many now buyers offer silly prices and then when they agree the price 6 weeks later ur still waiting 4 them 2 turn up im sorry but if gumtree make money with out subscriptions why cant shpock ill stick with gumtree for my selling im not paying 2 sell stuff and the buyer doesn't turn
August 20, 2025
Unprompted review
Reply from Shpock
Hi David, Shpock is supported by a small team that relies on the support of its users to operate the platform successfully. The cost of a membership starts at just £0.99, which also removes all ads from the app. Of course, we have noted your feedback and will review how we can make memberships for our sellers even more attractive in the future. If you have any further questions, you can always contact us at support@shpock.com. Best regards, your Shpock team.
New to shpock
New to shpock , not had a single like on anything!!! They don’t even list or have heard of brands like R M Williams or Ariat ??? 😂🙏🏻 Worse than Depop and that’s saying something 🤔😬
August 9, 2025
Unprompted review
Reply from Shpock
Hi Marcus, we are sorry that you don’t enjoy using Shpock. Should you have feedback regarding improvements to our app we would be happy to hear from you. Please contact us directly at support@shpock.com. Kind regards, your Shpock Team
Great customer support .they never…
Great customer support .they never loose your connections with buyer and also sellers
August 1, 2025
Unprompted review
Reply from Shpock
Hi Chloe, thank you very much for your lovely review. We really appreciate it! Kind regards, your Shpock Team
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Opened an account and can't get into it…
Opened an account and can't get into it now. Advertised a number of items and not even a sniff of interest. Its rubbish so not going to bother with it again.
July 1, 2025
Unprompted review
Reply from Shpock
Hi Herbert, we are very sorry to hear that you have had a negative experience with Shpock. We would like to investigate your situation, but would require more information. Please write us an email to support@shpock.com citing the reference number ‘ZXVP3498’. Kind regards, your Shpock Team
App no longer free to list
Came to list a advert which was previously free to do.
They are now charging monthly fee no thank you!
There are plenty of other free apps to use that don't charge
Absolutely disgusting I will be deleting the app
July 26, 2025
Unprompted review
Reply from Shpock
Hi Marie, thank you for your feedback. We understand your disappointment regarding the introduction of subscription. We've implemented these changes to ensure the continued improvement and maintenance of the platform, allowing us to provide a better experience for all users. Thank you for your feedback, it helps us improve. Kind regards, your Shpock team
Nice Lady I do most through ebay I…
Nice Lady I do most through ebay I have used spoke for many years but there are certain buys that I go to shpock, the checkout is strange. PayPal seems to be the way to go. I qualfied this with shpock, quick and sysinct reply. Great deal, the lady had a problem with pricing delivery, and made a mistake, she did not use online royal mail, but went to the counter, mistake 😳 I made up difference. The last time I used them I got ripped off. Shpock refunded me, the price was way to cheap. So it's a good company but all sorts can happen with communication. A rustic experience, but fun. Ebay is very slick. Great deal, always felt safe. Recommend it 👌 but it's a little different, Thanks again shpock, happy trading!!!
July 13, 2025
Unprompted review
Reply from Shpock
Hi Justin, thank you so much for the 5-star rating, we really appreciate your support. Kind regards, your Shpock Team 💚
No longer the best I tried paying to…
No longer the best I tried paying to see if I could get selling my item but it’s not came it’s rubbish hardly any adverts since subscription l. Plus an advert says to activate I did and put card details in and it stole money it was actually a scamming advert. Be careful I would use an alternative because Shpock is not very good now.
July 20, 2025
Unprompted review
Reply from Shpock
Hi, Shpock will never ask for your bank details or any sensitive information. It would be helpful if you could send a screenshot of this issue to support@shpock.com citing the reference number ‘ZXVP3490’, so we can better understand what the problem is. Kind regards, your Shpock team
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Ruined a decent selling platform…
Ruined a decent selling platform because they want to make more money. I have over 50 positive selling reviews but since they started charging people for the service they were getting for free already, I have stopped using Shpock now. Why are people going to pay for the exact same thing they were always getting for free? Dont make sense. It’s now full of annoying ads too. Oh well their loss
July 1, 2025
Unprompted review
Reply from Shpock
Hi, thank you for your feedback. In order for Shpock to become a sustainable platform and reduce our dependence on advertising, we are starting to require a small subscription fee to use our service. Your membership comes with a plethora of additional features:
• Unlimited listings: You can list as many items as you'd like in any categories (Premium membership required for Premium categories)
• No more ads: You won’t see any ads in the app or on the website
• Membership badge: Show your support to Shpock with a badge on your profile
• More photos: Upload up to 20 photos for each of your listings
• Longer item lifetime: Your listings will stay online for 90 days, instead of the usual 30
• Free promotions: Promote 2 listings a month for free and get up to 12x more views
• Priority Support: your requests will be answered within 3 hours during our business hours
If you have any further questions, please don’t hesitate to contact us at support@shpock.com.
Kind regards, your Shpock Team
Waste of time!
I'd give it zero stars if I could. Advertised something for £45, got 9 offers, all of them timewasters. People make offers on this site, you accept the offer and then they just ghost you. It happened to me about 8 times. Finally someone bought it for £20, then started messaging me asking for a refund because they didn't like it. Then they wanted me to come and collect it!! It's more effort than it's worth, I won't bother using it again.
July 12, 2025
Unprompted review
Reply from Shpock
Hi Spencer,
Thank you for your feedback. A positive user experience on Shpock is of utmost importance to us. If a user entered into a deal with you and then reneges on it unilaterally, you can report them via the menu at the top right in your sales chat. Our team will then review the issue and depending on the user's history so far, this may lead to a restriction or even permanent suspension of their account.
You can of course also send your report or any other questions you may have directly to support@shpock.com.
Kind regards, your Shpock Team
Gone completely down hill and is…
Gone completely down hill and is useless to use, it’s started charging to advertise, and all you get is buyers making silly bids, then if you agree a sale they say they will buy the item, then you ask them when they want to collect, do not turn up then you try to contact them with no response, it’s happened to me 9 times out of the last 10 sales I have tried to make, I then report the users to shpock to try to get there account closed for lying and being dishonest, but all they say is they are dealing with it, useless, I also have said that I do not like giving out my address to these people as in this day and age they could be up to no good, it needs to be closed down or a total revamp of how you buy and sell with it
July 5, 2025
Unprompted review
Reply from Shpock
Hi, thank you for your feedback. In order for Shpock to become a sustainable platform and reduce our dependence on advertising, we started to require a small subscription fee to use our service. Your membership comes with a plethora of additional features:
• Unlimited listings: You can list as many items as you'd like in any categories (Premium membership required for Premium categories)
• No more ads: You won’t see any ads in the app or on the website
• Membership badge: Show your support to Shpock with a badge on your profile
• More photos: Upload up to 20 photos for each of your listings
• Longer item lifetime: Your listings will stay online for 90 days, instead of the usual 30
• Free promotions: Promote 2 listings a month for free and get up to 12x more views
• Priority Support: your requests will be answered within 3 hours during our business hours
If you don't want to give the buyer your own address, you can always arrange to meet at a public location or send the item by post.
If you have any further questions, please don’t hesitate to contact us at support@shpock.com.
Kind regards, your Shpock Team
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