Scammers
Ordered a washing machine, that i live on the 2nd floor, washing machine was delivered and left on the ground floor, driver got in their van and left, after ringing them they told me they cannot go above 13 steps, (no where on the website does it say this when ordering), called appliance city and they scammed £65 for returning an item that never made it to my home. NEVER AGAIN will i use this scammer company, i’ll stick to Currys and John Lewis. My apologies it was £40 not £65, i have now ordered with Currys with delivery and bringing up the machine 24 steps free of charge.
Reply from Appliance City
Your statement is incorrect. On checking out your basket, you are prompted to enter the delivery postcode followed by the chosen delivery day. Ater this you are asked 'Which floor would you like your item(s) delivering to?' There are two options available. 'Ground floor with up to three steps (free) and 'Other floor with up to thirteen steps(+£30). It was perfectly clear at the point of ordering that thirteen steps was the maximum amount yet you expected the driver to deliver the appliance up 24 steps. As the appliance was subsequently rejected, this incurred a failed delivery charge of £40. This charge is not a scam and simply covers the costs that we now incur.
We would respectfully suggest that you check your facts before leaving libelous reviews.