pauline hanson

Thank you for sharing your feedback with us. We’re sorry to hear the assembly instructions were difficult to follow and that the quality did not meet your expectations. We understand how frustrating it must have been to search through multiple boxes to find the guide and to encounter marks and unfinished areas on a white product.

Your comments will be passed along so we can work with the manufacturer to improve both the assembly guidance and quality control.

If you would like us to assist further with your order, please don’t hesitate to reach out via your account at www.wayfair.co.uk/myaccount

Kind regards,
Wayfair UK

Hello Pauline,

Many thanks for your review and feedback.

I am sorry to hear that you have not had a good experience with our service, and the lack of a landline. I can see that you have now cancelled your account with us, but if you have further questions please reach out to the Customer Support team.

Kind regards,
Alex

Thank you Pauline for your feedback and for taking the time to share your experience with us!

On behalf of us all, we wish you many happy years with your Jones home.

Kind regards
Jones Homes Southern

Hi Pauline,
We're really sorry to hear that your parcel was left on the doorstep in the rain without even a knock. That’s understandably upsetting and not the delivery experience you should have to deal with. Thank you for bringing this to our attention. Please know that we are committed to improving our service to ensure timely deliveries in the future. Your feedback is invaluable in helping us make these improvements.I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact and tracking number, along with a link to the review?Thank you,
Yodel Team

We're sorry to hear that you've had no communication with the new Local Yopa agent, Pauline. We would love a chance to investigate this further so that we can find out what happened and hopefully rectify this for you. I will direct message you via Trustpilot to gain the details that we need in order to do so. Thank you - Noble🏡

Pauline, thanks for your review. We're sorry to hear that you've experienced communication issues with your local agent. We'll certainly pass on your feedback to the team - Becca 🏡

Hi Pauline,


First of all, thank you for taking the time to leave us a review, we really do appreciate it.



Please accept my apologies for the issues you have faced. This is certainly not the experience we expect our customers to have. I would really like to investigate this further with the hope of resolving it for you, however I have been unable to locate your Sales Order with the information you have provided.



Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.



Kind Regards
Ivy

Hi Pauline,
Thank you for leaving your review, we really do appreciate it. We are very pleased that you love your new home, but sorry to hear that not all of your experience has been positive. We shall pass on your feedback to the relevant team for their awareness.
Best wishes,
Kat

Hello Pauline,

Thank you for your recent Trust Pilot review.

We are really happy to hear you feel this way!

We really do appreciate your feedback, so thank you for taking the time to do this for us.

If you require any further assistance, please do not hesitate to contact myself or our live chat team.

Paige @ VP

Hi Pauline

Thanks for taking the time to leave your review.

We’re happy when our customers are, so it’s great to see that we were able to achieve our mission. We just hope that you love your new purchase just as much as the service!

Many thanks,

Stewart – ao.com

Hi

Thank you for the comment.

Regards
Dean