Bobbin® Reviews 1,076

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the company's commitment to delivering high-quality bikes with a brilliant look and design. Consumers are particularly pleased with the fast delivery service and find the bikes easy to assemble. People also highlight the excellent value for money, noting the solid construction and sleek design of the bikes. Customers express satisfaction with the company's service and the effectiveness of the customer support, especially when resolving issues. Reviewers also appreciate the wide selection of colors available and the inclusion of useful accessories. Consumers find the bikes comfortable to ride, with a sensible gear ratio for various terrains.

Based on these reviews

Rated 4 out of 5 stars

My order of a child’s bike was delivered promptly and it was well packed to avoid damage in transit. The bike is constructed using quality materials. Although it requires quite a bit of self assembly,... See more

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Rated 4 out of 5 stars

I have been waiting for thr adult bike lights, retro for my Brownie to come back into stock..been waiting several months now. Have managed to source a similar design from other provided but needed... See more

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Rated 4 out of 5 stars

The bike arrived quickly after ordering and was well packed and protected. The instructions for assembly were not very detailed and some rework was required, but nothing serious. Everything fitted wel... See more

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Rated 4 out of 5 stars

A really good quality helmet but bear in mind that the medium/large size I ordered only just fitted about my (medium) head so don't order one too small. The straps are designed to slip easily through... See more

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Rated 3 out of 5 stars

The bicycle was delivered promptly, in excellent condition and looks good. The assembly however was a bit of a challenge: the instructions booklet is not specific to your actual bike so you have to fi... See more

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Rated 5 out of 5 stars

Good information on the website helped us to order the correct size. Delivery was prompt (though delayed by one day due to an issue with the courier). The bike was well packaged and fairly simple to... See more

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Rated 5 out of 5 stars

Spotted this bike via a Google search and came across Bobbins. The bike we ordered was exactly what we wanted for our little girl (3yrs) she loves red and collecting things so this little bike with ba... See more

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Rated 3 out of 5 stars

Order #329152462 - APC overnight managed to lose the bike. That is not your fault, however this was a birthday present for my grandson and needed to be sorted. Difficulty getting a response but when c... See more

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Rated 5 out of 5 stars

Delivery was made quicker than advertised. Product is beautiful and well made. Easy to assemble although the instructions could have been better. Perhaps a step by step video would benefit customers.... See more

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Rated 5 out of 5 stars

Great buying experience and I love my new bike. I've had a few Bobbin bikes over the years. When my very loved Bobbin bike was stolen I decided on a change and bought a different branded bike. After 6... See more

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Rated 5 out of 5 stars

Item arrived very quick after ordering with a slight defect (which was most likely caused in transit). Contacted customer support to report and had very prompt response acknowledging issue and a solu... See more

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Rated 5 out of 5 stars

Very happy with my new Shadowplay! Seems like a really well built commuter / town bike. Very smooth ride, comfortable saddle and very sensible single speed ratio for riding on the flat. Comes in box a... See more

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Rated 5 out of 5 stars

My black Bobbin Daytripper arrived quickly. Putting it together out of the box was very enjoyable and took me back to my youth, when I spent many happy tinkering with my bikes. The build proc... See more

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Rated 5 out of 5 stars

Perfect pannier for older style bike. Easy to fit and a very attractive, useful addition. Email query answered quickly and politely.

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Rated 5 out of 5 stars

Really speedy delivery - ordered and delivered in less than 48hrs! Love my Daytripper - he is well handsome! Would love a video for the instructions (or a QR code to one if it already exists) - wou... See more

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Rated 5 out of 5 stars

First thing I noticed about my Bobbin Shadowplay was it's brilliant look and design. Then the fantastic price point, which was pretty much unbeatable. I genuinely was surprised by just how good this... See more

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Rated 5 out of 5 stars

The gingersnap bike is absolutely beautiful. The colours and styling are absolutely on point for a vintage look and feel, and it seems infinitely sturdier than the bikes we tried our daughter on in... See more

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Rated 3 out of 5 stars

I ordered a bungee cord for a cycle trip, the order was confirmed with a link to a courier. I clicked the tracking link but there was no tracking info. The order didn’t show up, I messaged Bobbin a we... See more

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Rated 5 out of 5 stars

Wanted to get my 2 year old granddaughter one of these for ages. With their timeless designs I would not choose anything else! Delivery was relatively quick though I was disappointed to get an email t... See more

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Rated 5 out of 5 stars

This bike looks so cool! And way better specs than I expected, considering the price compared to other options online. Really excellent value for money - solid, sleek design and components -... See more

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Rated 5 out of 5 stars

Good companies stand out. Having received a very second hand box with a damaged bike in side. Reported old one collected and new one delivered the replacement bike is a cut above others. Good brakes a... See more

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Rated 5 out of 5 stars

Good price , lovely bike just what my granddaughter will want (she hasn’t seen it yet it’s for Christmas) she kept asking for one like mine . I know she’s going to love it. Super fast delivery, and I... See more

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Rated 5 out of 5 stars

I've been looking for the perfect balance bike for my 2.5yr old for a while. Bobbin bikes have such a lovely choice of colours, it was almost too difficult to choose one! I love that the bike comes wi... See more

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Rated 5 out of 5 stars

The bike arrived within a few days, which was great. The payment didn't go off my credit card til after it arrived, very unusual. Putting it together was easy and satisfying! I'm loving it, and it's... See more

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Rated 4 out of 5 stars

The bike is lovely but the instructions included are completely useless! Grainy black and white photos of an adult bike is no help at all in building a completely different model of a child’s bike. Th... See more

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Rated 5 out of 5 stars

Arrived very next day. Excellent bike, easily assembled. Good paint finish. Downsides were instructions were in very small writing and the reflectors in the spokes keep dropping out on the size of w... See more

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Rated 4 out of 5 stars

Edited: Delivery was made today, just in time. seems like the 2nd order put through worked, Not sure how the first got lost, but glad that Bobbin were able to rectify. Ordered a bike last week for... See more

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Rated 4 out of 5 stars

Very quick delivery. Panniers are lovely, fit well, very stylish and secure. Only slight criticism is the weight but that is probably inevitable with the quality of basket.

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Rated 5 out of 5 stars

I love that this retro inspired bicycle comes complete: kick stand included, warning bell included, back carrier rack included, needed assembly tools included. It makes the new bike experience so muc... See more

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Rated 5 out of 5 stars

Excellent communication over a relatively small issue i.e. my bicycle was delivered with a couple of minor scuffs which had obviously occurred during transit. This was resolved promptly and effectiv... See more

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Rated 5 out of 5 stars

Absolutely thrilled my daughter was so excited opening her new bike on Christmas Day. Speedy delivery at a busy time of year arrives just in time on Christmas Eve so can’t recommend more highly

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Rated 5 out of 5 stars

Ordered 2 bikes for my grandchildren, put them together and they were off. Grandson 7 super happy with his cool arcade bike and granddaughter 5 loves her pink gingersnap. They were super straightforw... See more

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Rated 3 out of 5 stars

Arrived on time and delivery was fine however rear mud guard has a dint in it. Cannot blame delivery guy as no marks or holes in the cardboard where the mark was. The assembly instructions are terribl... See more

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Rated 5 out of 5 stars

Customer service EXCELLENCE from Bobbins who after my purchase got lost in post despatched a new one special delivery to me. Great to deal with, recommend.

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Rated 5 out of 5 stars

I ordered the trike 2 weeks before my granddaughter's birthday ,amazingly it arrived in 3 days, well packed ,easy to assemble only problem we had to get 2 more hole's in basket strap.she was 3 yest... See more

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Rated 5 out of 5 stars

UPDATE: This issue was dealt with and the customer service from Daniella has been outstanding in swiftly addressing and resolving the points I raised below. I have updated my rating to 5 star to... See more

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Rated 5 out of 5 stars

I was delighted with the fast delivery of my new bike! It arrived more assembled than I had expected, which was a nice surprise. The only slight issue I encountered was removing a plastic cap from the... See more

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Rated 5 out of 5 stars

Absolutely love my Bobbin, I wanted an older fashioned looking Dutch style bike and this fella fits the bill. Love the colour too Mulberry 💜 I’ve had comments from passersby “ohh what a lovely bik... See more

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Rated 4 out of 5 stars

I am very happy with my bicycle, the team at Bobbin delivered my bike within a suitable timeframe, the only criticism I have is that Bobbin bike would not allow me to purchase the bike helmet despite... See more

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Rated 5 out of 5 stars

Very good quality bike with excellent assembly instructions. Arrived on time for our granddaughters birthday and she loves it. Thank you for your prompt service

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Rated 5 out of 5 stars

First class service on delivery and the quality seems excellent.. we bought helmets and basket .. we are pleased we have joined the Bobbin family 👍🏻

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Rated 5 out of 5 stars

My bike arrived within 2 days of ordering and delivered by APC which were brilliant, nice and helpful delivery man. The bike itself is perfect, I love it. Thank you

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Rated 5 out of 5 stars

Great, fast service with full details provided regarding delivery. I have a child’s and adult’s bike from this company and they are excellent quality and easy to assemble.

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Rated 4 out of 5 stars

I bought the 40 cm Bobbin Brownie with 7 gears. I have been riding for 1 week. I like it very much. Only problem is the assembling manual is not so kind. The black and white pictures are not clear at... See more

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Rated 4 out of 5 stars

Lovely bike and good quality. The assembly manual is poorly designed with unhelpful photos.

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Rated 5 out of 5 stars

The bike is a great spec, really light and exactly what we were looking for in the price range. Really quick delivery with good tracking.

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Rated 5 out of 5 stars

Great variety of helmets. Easy to order the right size. Arrived quickly and in perfect condition.

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Rated 5 out of 5 stars

Great bike! Light and stylish. Love the vintage style. The helmet is extremely light too which is fab!

Company replied

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Company details

  1. Bicycle Store

Written by the company

We are an independent family-run bicycle brand based in East London. We are united with our customers through a shared love of aesthetics, freedom and fun. We design bikes for everyday life. So if you are aged 2 to 92, you'll find a two-wheeled companion in the Bobbin range. We have blazed a trail since 2007 and are known as Britain's best-loved leisure bike brand. Tens of thousands of riders around the world can't be wrong! So why not join us in Bobbin World? You can purchase direct from us here on our site, with home delivery or local Collect options available. Happy Cycling! x


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Secure delivery service

Prompt delivery even if a bit pricy

October 8, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi there,

Thank you for your feedback! We’re pleased to hear your order arrived promptly and appreciate your comment about delivery costs, we’ll keep this in mind for future improvements.

Best wishes,
Bobbin Bicycles

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Rated 5 out of 5 stars

Quick delivery, responsive,and helpful

Item arrived very quick after ordering with a slight defect (which was most likely caused in transit). Contacted customer support to report and had very prompt response acknowledging issue and a solution offered immediately.

October 2, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi Peter,

Thank you for your kind review! We’re glad your order arrived quickly and that our team could resolve the issue promptly. We really appreciate your understanding.

Best wishes,
Bobbin Bicycles

Rated 5 out of 5 stars

Quality product

Quality product. Fast delivery

October 3, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi Richard,

Thank you for your kind words! We’re delighted you’re pleased with the quality and quick delivery.

Best wishes,
Bobbin Bicycles

Rated 5 out of 5 stars

Great service

October 6, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi there,

Thank you for your kind feedback! We’re so glad you were happy with our service.

Best wishes,
Bobbin Bicycles

Rated 5 out of 5 stars

Fast dispatch and delivery

Fast dispatch and delivery, lovely helmet

September 30, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi Emma,

Thank you for your kind review! We’re so pleased your helmet arrived quickly and that you love it.

Best wishes,
Bobbin Bicycles

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Rated 3 out of 5 stars

Good bike, confusing instructions.

The bicycle was delivered promptly, in excellent condition and looks good. The assembly however was a bit of a challenge: the instructions booklet is not specific to your actual bike so you have to find out what type of brakes you have, what type of fixings... And don't expect Ikea-like diagrams: you'll have to rely on lo-fi black and white photographs.

October 2, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi Florian,

Thank you for your feedback! We’re glad to hear your bike arrived quickly and in great condition. We appreciate your comments about the assembly instructions, this is really helpful as we continue to improve our guides.

Best wishes,
Bobbin Bicycles

Rated 5 out of 5 stars

Great buying experience and I love my…

Great buying experience and I love my new bike. I've had a few Bobbin bikes over the years. When my very loved Bobbin bike was stolen I decided on a change and bought a different branded bike. After 6 months I missed my Bobbin so much I decided to buy a new one. I'm so happy I did :)

September 25, 2025
Unprompted review
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Reply from Bobbin®

Hi Becky,

Thank you for your wonderful review and for being such a loyal Bobbin rider! We’re so glad you’ve come back to the Bobbin family and are loving your new bike.

Best wishes,
Bobbin Bicycles

Rated 1 out of 5 stars

Nice bikes poor service

Nice bikes. Shocking service. The phone number is always switched.off and it takes days to get a response. Trying to return a product.

October 2, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi there,

We’re sorry to hear about your experience and the difficulties you’ve had reaching us. Please contact our Customer Care team directly, and we’ll be happy to assist you with your return as quickly as possible.

Kind regards,
Bobbin Bicycles

Rated 5 out of 5 stars

Fast delivery, great design, good quality.

Delivery took 2 days. Excellent helmet, great quality and design.

September 25, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi Juan,

Thank you for your lovely feedback! We’re so pleased your helmet arrived quickly and that you’re happy with its quality and design.

Best wishes,
Bobbin Bicycles

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Rated 5 out of 5 stars

Great bike

Great bike! Light and stylish. Love the vintage style. The helmet is extremely light too which is fab!

September 30, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi there,

Thank you for your kind review! We’re so glad you love the vintage style of your new bike and helmet and that they’re both light and comfortable.

Best wishes,
Bobbin Bicycles

Rated 5 out of 5 stars

Perfect pannier for older style bike

Perfect pannier for older style bike. Easy to fit and a very attractive, useful addition. Email query answered quickly and politely.

September 1, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

ChatGPT said:

Hi there,

Thank you for your lovely feedback! We’re delighted to hear the pannier fits perfectly and that our team could assist you quickly.

Best wishes,
Bobbin Bicycles

Rated 4 out of 5 stars

Lovely bike and good quality (less so the assembly instructions)

Lovely bike and good quality. The assembly manual is poorly designed with unhelpful photos.

September 27, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi there,

Thank you for your feedback! We’re so pleased you love the bike and appreciate your comments on the assembly manual — this is really helpful for us to improve.

Best wishes,
Bobbin Bicycles

Rated 5 out of 5 stars

Great bike

The bike is a great spec, really light and exactly what we were looking for in the price range. Really quick delivery with good tracking.

September 16, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi there,

Thank you for your kind review! We’re so pleased the bike was exactly what you were looking for and that delivery was nice and smooth.

Best wishes,
Bobbin Bicycles

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Rated 5 out of 5 stars

Customer service EXCELLENCE from…

Customer service EXCELLENCE from Bobbins who after my purchase got lost in post despatched a new one special delivery to me. Great to deal with, recommend.

August 28, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi Julia,

Thank you so much for your wonderful feedback! We’re delighted we could get everything sorted quickly for you, and we really appreciate your recommendation. 🌟

Best wishes,
Bobbin Bicycles

Rated 5 out of 5 stars

Great variety of helmets

Great variety of helmets. Easy to order the right size. Arrived quickly and in perfect condition.

September 9, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi there,

Thank you for your kind feedback! We’re so pleased to hear you found the right helmet easily and that it arrived quickly and in perfect condition.

Best wishes,
Bobbin Bicycles

Rated 5 out of 5 stars

Delivery was fast and product quality…

Delivery was fast and product quality is excellent. Love the basket

September 1, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi there,

Thank you for your kind feedback! We’re so pleased you love the basket and that delivery was nice and quick.

Best wishes,
Bobbin Bicycles

Rated 2 out of 5 stars

Poor experience so far all because your…

Poor experience so far all because your delivery partner APC overnight has failed to complete the simple task of delivering my daughter's bike in time before her birthday after several attempts one including me choosing to get it delivered at one of the local stores who are their partners. The very local store 39a Bekerley avenue Reading costcutter refused to accept my parcel because "it was too large". But have them on their options...I called APC to make a complaint and they promised over the phone to deliver parcel on Saturday which was my preferred date 13/09/25 , but guess what? You guessed it..i haven't heard from them since Thursday 11 September 2025 when they made this promise. Noone picked up the phone when I called them this morning and no response to my emails ...to say I'm furious is an understatement! Imagine choosing you over other competitors and this is what I get !

September 13, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi,

We’re very sorry to hear about the delivery issues you’ve experienced, especially with such an important occasion as your daughter’s birthday. We completely understand your frustration and are disappointed that our courier partner has let you down in this way.

Please reach out to our Customer Care team via bobbinbikes.com/pages/contact-us
with your order details so we can investigate this directly with APC and work on a resolution for you as quickly as possible.

Kind regards,
Bobbin Bicycles

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Rated 5 out of 5 stars

Great product and great service

September 9, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi Alex,

Thank you for your kind words! We’re so pleased to hear you’re happy with both the product and our service.

Best wishes,
Bobbin Bicycles

Rated 3 out of 5 stars

Bike lost - Order #329152462

Order #329152462 - APC overnight managed to lose the bike. That is not your fault, however this was a birthday present for my grandson and needed to be sorted. Difficulty getting a response but when contact made refund being processed

September 9, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi Paul,

We’re very sorry to hear about the delivery issue with your order and the disappointment this caused, especially with it being for your grandson’s birthday. We’re glad to know the refund is now being processed, and we’ll review our communication to ensure we can respond more quickly in the future.

Kind regards,
Bobbin Bicycles

Rated 5 out of 5 stars

Lovely bike and fast delivery thank…

Lovely bike and fast delivery thank you! My daughter loves it

September 5, 2025
Unprompted review
Bobbin® logo

Reply from Bobbin®

Hi Louise,

Thank you for your kind words! We’re so pleased your daughter loves her new bike and that delivery was nice and quick.

Best wishes,
Bobbin Bicycles

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