My order of a child’s bike was delivered promptly and it was well packed to avoid damage in transit. The bike is constructed using quality materials. Although it requires quite a bit of self assembly,... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
We are an independent family-run bicycle brand based in East London. We are united with our customers through a shared love of aesthetics, freedom and fun. We design bikes for everyday life. So if you are aged 2 to 92, you'll find a two-wheeled companion in the Bobbin range. We have blazed a trail since 2007 and are known as Britain's best-loved leisure bike brand. Tens of thousands of riders around the world can't be wrong! So why not join us in Bobbin World? You can purchase direct from us here on our site, with home delivery or local Collect options available. Happy Cycling! x
Replied to 100% of negative reviews
Typically replies within 48 hours
Reply from Bobbin®
Item arrived very quick after ordering with a slight defect (which was most likely caused in transit). Contacted customer support to report and had very prompt response acknowledging issue and a solution offered immediately.
Reply from Bobbin®
Fast dispatch and delivery, lovely helmet
Reply from Bobbin®
The bicycle was delivered promptly, in excellent condition and looks good. The assembly however was a bit of a challenge: the instructions booklet is not specific to your actual bike so you have to find out what type of brakes you have, what type of fixings... And don't expect Ikea-like diagrams: you'll have to rely on lo-fi black and white photographs.
Reply from Bobbin®
Great buying experience and I love my new bike. I've had a few Bobbin bikes over the years. When my very loved Bobbin bike was stolen I decided on a change and bought a different branded bike. After 6 months I missed my Bobbin so much I decided to buy a new one. I'm so happy I did :)
Reply from Bobbin®
Nice bikes. Shocking service. The phone number is always switched.off and it takes days to get a response. Trying to return a product.
Reply from Bobbin®
Delivery took 2 days. Excellent helmet, great quality and design.
Reply from Bobbin®
Great bike! Light and stylish. Love the vintage style. The helmet is extremely light too which is fab!
Reply from Bobbin®
Perfect pannier for older style bike. Easy to fit and a very attractive, useful addition. Email query answered quickly and politely.
Reply from Bobbin®
Lovely bike and good quality. The assembly manual is poorly designed with unhelpful photos.
Reply from Bobbin®
The bike is a great spec, really light and exactly what we were looking for in the price range. Really quick delivery with good tracking.
Reply from Bobbin®
Customer service EXCELLENCE from Bobbins who after my purchase got lost in post despatched a new one special delivery to me. Great to deal with, recommend.
Reply from Bobbin®
Great variety of helmets. Easy to order the right size. Arrived quickly and in perfect condition.
Reply from Bobbin®
Delivery was fast and product quality is excellent. Love the basket
Reply from Bobbin®
Poor experience so far all because your delivery partner APC overnight has failed to complete the simple task of delivering my daughter's bike in time before her birthday after several attempts one including me choosing to get it delivered at one of the local stores who are their partners. The very local store 39a Bekerley avenue Reading costcutter refused to accept my parcel because "it was too large". But have them on their options...I called APC to make a complaint and they promised over the phone to deliver parcel on Saturday which was my preferred date 13/09/25 , but guess what? You guessed it..i haven't heard from them since Thursday 11 September 2025 when they made this promise. Noone picked up the phone when I called them this morning and no response to my emails ...to say I'm furious is an understatement! Imagine choosing you over other competitors and this is what I get !
Reply from Bobbin®
Order #329152462 - APC overnight managed to lose the bike. That is not your fault, however this was a birthday present for my grandson and needed to be sorted. Difficulty getting a response but when contact made refund being processed
Reply from Bobbin®
Lovely bike and fast delivery thank you! My daughter loves it
Reply from Bobbin®
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.