Ordered and received a £3,500 hydraulic…
Ordered and received a £3,500 hydraulic Disability bed and mattress as I have lung disease (COPD) - Lung Consultants Advice. When delivered the bed consisted of two-foot hydraulic units, instead of one hydraulic foot and one head unit as ordered. I explained I needed the bed for medical needs as I have Chronic Obstructive Pulmonary Disease (COPD). The delivery driver explained it I would receive a call from Customers Services today and delivered tomorrow. No call and no delivery, so received a Disability bed Not Fit For Purpose and do not address my medical needs. It is disgraceful Dreams a national company devoid of all empathy and show total disregard to a customers medical needs.
Update Summary.
Received a further Dreams appointment in order to resolve the current issue with the hydraulic bed. According to contact from Dreams representative – refer below, the issue will be resolved on Thursday 1st December 2022, when a delivery crew will attend your home with the missing item – being the head hydraulic unit – we received two-foot hydraulic units – instead of one of each unit, which was inoperable – so the hydraulic bed was not fit for purpose.
On arrival Dreams crew again wrongly delivered a headboard and bottom rail, instead of the correct hydraulic unit, which means the hydraulic bed remains not fit for purpose for a £3,500 Dreams hydraulic bed.
Again, another contact from Dreams “Useless” Customer Service stated now the earliest a Dreams crew can deliver the missing head hydraulic unit will be on 4th January 2023 over a months’ time. Remembering I have Chronic Obstructive Pulmonary Disease (COPD) – my wife diagnosed with Dilated Cardiomyopathy – heart disease – again bed need to be elevated, and essential I have a bed which need to be raised above flat, Dreams Customer Service was oblivious to our suffering.
The promises from Dreams Customer Service is hollow and useless.
November 25, 2022
Unprompted review