United Kingdom
Review of Openreach
The engineer arrived on time, planned the execution of the installation very carefully before starting work to minimise any unnecessary damage to the walls and property. Explained the installation process. He set up the hub and assisted with connecting the relevant devices. Left the property clean. Excellent service,
Review of OutsideClinic
Robert arrived on time, very friendly, courteous and accommodating. Made me feel relaxed. Excellent service and a comprehensive vision test and thorough examination of the front and back of the eye, as you would expect from a true professional. First class experience! Thank you!
Reply from OutsideClinic
We appreciate your five-star review. We're happy to hear that the service was excellent and that you felt relaxed. It's great to know you found the vision test comprehensive and the examination thorough. We value your feedback!
Review of Tesco Mobile UK
The level of customer care and dedication was second to none! Problem solved. Very happy with the outcome and the service received. Thanks!
Reply from Tesco Mobile UK
Hi there 👋🏻 Thanks for your feedback. If you have any questions about your Tesco Mobile phone or account, drop us a message on Facebook or Twitter, chat to us In-App or head to the Contact Us page on our website, we'll be more than happy to help 🙂
Review of Bosch Home UK
Very good customer service. Prompt action, home visit booked. I was kept informed about the engineer's whereabouts. The engineer was very friendly and knowledgeable, kept any disruption to a minimum whilst carrying out the repairs. He was respectful and left the work space as he'd found it. Very happy with the whole experience.
Reply from Bosch Home UK
Hi
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our customer service and that our engineer provided knowledgeable and respectful service during your home visit. We take pride in keeping our customers informed and ensuring minimal disruption. Your satisfaction means a lot to us.
Thanks.
Bosch Home Appliance Customer Service.
Review of IONOS | ionos.co.uk
Above and beyond!
Taking time, knowledge and patience to resolve the issue. Thank you
Reply from IONOS | ionos.co.uk
Hi Rodica,
We're thrilled to hear that Sherif went above and beyond to resolve your issue. We're proud to have agents like Sherif who are dedicated to providing exceptional service and taking the time to ensure that our customers receive the help they need.
It's great to know that Sherif demonstrated knowledge, patience, and a willingness to take the time necessary to resolve your issue. We appreciate your kind words about his service, and we'll be sure to pass on your compliments to him.
We're committed to providing the highest level of service to our customers, and it's wonderful to see that Sherif exceeded your expectations. His dedication to helping you is a testament to our team's commitment to delivering outstanding support.
Thank you for taking the time to express your gratitude, and we're glad that Sherif was able to provide you with a positive experience. If you have any other questions or need further assistance in the future, please don't hesitate to reach out. We're always here to help.
Thanks again for your feedback, and we're grateful to have customers like you who appreciate our efforts to provide exceptional service.
Thanks,
Tom, IONOS
Review of TJC
Not impressed with the level of service. After one week wait I had to make a phone call to have the order dispatched.
Reply from TJC
Dear Rodica,
We’re truly sorry to hear that your experience with us didn’t meet your expectations. We understand how frustrating it can be to have to follow up after a delay.
Please accept our apologies for the wait, and thank you for bringing this to our attention. We will review the situation to ensure this doesn’t happen again in the future.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Regards,
Gaurav
TJC– Customer Care
Review of Octopus Energy
Great experience
Informative and complex. Covered and clarified payment and electricity export back to the grid. Thank you
Review of MedicineMarketPlace
Review of Manuka Doctor
Great price for a wonderful product, speedy delivery! Great service! Thank you!
Review of MedicineMarketPlace
Good communication and swift delivery. Thank you
Review of BuyaBattery
Review of RDO Kitchens & Appliances
I could have purchased the fridge-freezer cheaper from other retailers had it not been for the RDO Customer Services. They make me feel important, as in 'There is only one boss, the customer!' From pre-sale through to sale and after-sale the service was first-class. Thank you RDO
Review of Trade Store Online
Disappointed
Ordered on Sunday for delivery on Tuesday, did not arrive. Re-ordered on Tuesday for delivery on Thursday, did not arrive. Finally delivered on Friday!
Reply from Trade Store Online
Thank you so much for your feedback it means a great deal to us, we're very sorry there was a delay to your order from our carrier which can happen on rare occasions. We have raised an escalation with them but please be assured your order was sent on a 24 Hour Next Working Day service and the vast majority of orders are received are such.
Review of Evri
Review of Aqualisa Showers
The sales team doesn't have the customer at its heart!
I contacted Aqualisa by phone to enquire about a spare part and was immediately quoted the most expensive price, delivery charges included. I pointed out that the spare part I was quoted was the wrong colour and price. I also mentioned the free delivery. The sales adviser said, 'No, it's not for this one'. I had the web page open in front of me and could see clearly: 'Free standard delivery on all orders. Guaranteed next day delivery available' (£7:00).
He also said that even if I ordered what I wanted online it would not be dispatched as it was no longer manufactured because... 'we don't like it!!!' Sounded like a threat. Why sell it online if it's no longer manufactured? It's beyond me.
I decided to ordered the spare part online. Needless to say, it was delivered a couple of days later for free despite his threats.
Everything looks in good order, although no instructions included.
Reply from Aqualisa Showers
Good morning Rodica, we apologize for your experience, please can you supply the agents name or any reference number you were given to social@aqualisa.co.uk in order for us to investigate the agent in question for you. If you do not have the above, then please provide us with the telephone number you called from and the time you placed the call ~SR
Review of Easymeds
Great products at great price and good service provided. Thanks
Review of Evri
I have had a positive experience, each time the parcel was delivered on time and in excellent condition.
Review of OFX
Review of Flow Energy UK
The best energy company I have ever used. Clarity and transparency. Effective customer communication. Very efficient. I am a satisfied customer.
Reply from Flow Energy UK
Hello Rodica, your 5 star review is really kind, thanks very much from everyone here at Flow. We’re glad we’ve been able to deliver on our promise of great customer service! If you ever need anything, you know where we are. Warm Regards The Flow Team
