Mum is bed bound and in the past has had many issues with her sight. She had her appointment with a very polite caring very knowledgeable optician he was amazing all his kit was in a huge case testi... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
About OutsideClinic. As the UK's leading provider of home visiting eye and hearing care services, we have set the standard in delivering clinically excellent optometry and audiology services right to patients' living room for over 35 years. Employing a team of more than 500 professionals, we offer a nationwide service. We are committed to making a meaningful difference in communities, one home visit at a time. Dedicated to making healthcare accessible, we conduct more than 200,000 in-home clinics every year. With cutting-edge mobile testing technology and a committed team of professionals, our aim is to provide unparalleled eye and hearing care services. Our mission and values. OutsideClinic exists to improve the health, wellbeing, and happiness of older people. We do this by delivering extraordinary care - life enhancing, life changing clinical domiciliary services. Clinical Excellence We strive to deliver outstanding levels of patient care, professionalism, and interpersonal skills. Recognising the unique circumstances and conditions of every patient. Adapting our services to best meet their needs. Treating everyone with dignity and respect. Positive Impact Every day we strive to create a positive impact in everything we do. Nurturing a collaborative and inspiring working culture. Improving the quality of life of the patients we serve. Giving back to our communities. Serving social and environmental goals. Continuous Improvement We strive to develop our business to better serve older people by expanding our expertise, adopting new techniques, and improving our processes. We appreciate any and all feedback we receive and commit to respond promptly and deal with any concerns.
Stirling House, 10 Viscount Way, SN3 4TN, Swindon, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
Good communication punctuality pleasant efficient professional
the service is the best you can get and the man that came was very good to he was very helpe full many thanks to you all at the outside clinic george lloyd.
Was given a chance of a cancellation turned up about 5 minutes later a very good experience and very thorough examination Would recommend this service to all concerned
The optician was very personable,polite and patient. He explained everything very clearly.
I felt I was treated with respect and dignity.
It was a very thorough, professional service and I highly recommend.
Great service. Thank you 'Outside clinic'
Very professional service in your own home .
Polite gentleman named Harry .
Highly recommended.
The optician who came was helpfull, knew his stuff, and answered all, and any queries I had.
I do think, however, that the Outside Clinic is afflicted with the same problem as other oticions, in that they REALLY know how to charge. Unfortunatly, as a captive customer base the is little one can do, except pay up and smile.
My optometrist (Arjun) was very professional in a kind and friendly way. He didn't rush the eye test and was very helpful with advice re looking after my eyes and helping me choose my new spectacles. It was an excellent experience and I strongly recommend the Outside Clinic.
Lovely Optician very kind and helpful towards my elderly Mum who is 96 she very excited about getting her new glasses..I must say for a NHS service think your very over priced my Mums bill for two pairs of glasses distance and reading came to almost £600.00 a lot for a 96 almost 97 in December OAP
5 Stars: I was totally impressed with the service I received with a recent home eye test. All the necessary equipment was brought to the house and I could sit in my armchair throughout the test. I would certainly recommend this experience. I could even choose a new pair of glasses from a very large range
A very pleasant lady came to give my father an eye test and fit him for new glasses. She was very thorough and knowledgeable. We were both impressed by an excellent service.
He was very friendly explained every thing to me. Was very helpful excellent service thankyou
After a couple of years of using the home appointment service through the place “I should have gone to” I can only say I wish I’d chosen Outside Clinic from the outset. They have been a pleasure to deal with from start to finish. The eye test was thorough &conducted very professionally and the choice of glasses amazing. I eventually chose 3 pairs and am delighted with them all. 2 of the 3 were a perfect fit when they arrived - probably the first time in over 50yrs of specs wearing that has happened - and the remaining pair needed slight adjustment which was easily dealt with during a free aftercare visit.
If the option was there I would give them ten stars!
Very helpful. Husband got advanced parkinsons and she was very good with him. Havent got glasses yet which is why can't do better review.
Excellent service, very professional but friendly and informative service
The optician arrived on time. He was very friendly. Explained everything I needed to know so I could understand it. He was very professional and he even helped me choose the right frames for me I highly recommend this opticians team. I have already told friends and family about them. I will definitely be using them again.
Very convenient to have the eye test at home, as I am registered disabled with very limited mobility. A real bonus. I received a very courteous, thorough and professional service from the optician in attendance. He took the time to understand my sight issues, as I had received a less than satisfactory experience with my previous opticians. He was able to identify the problem I had been having with my reading glasses. Huge relief! I would have no hesitation in recommending the Outside Clinic.
Really helpful very happy with the advice and the checking, can very heartily recommend
Reply from OutsideClinic
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.