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OutsideClinic Reviews 21,462

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the politeness and helpfulness of the staff. Consumers appreciate the thoroughness of the eye tests, with many noting that the opticians take the time to explain everything clearly and answer all questions in an understandable manner. People feel at ease during the consultations and do not feel pressured into purchasing unnecessary extras. The convenient booking process and the company's willingness to provide home visits, even when other companies decline, are highly valued. Reviewers also appreciate the punctuality and clear communication from the company. The location is not a barrier, as the company brings the service to the customer's home. Consumers consider the service to offer excellent value for money, with reasonable prices for glasses and frames.

Based on these reviews

Rated 5 out of 5 stars
Verified

Mum is bed bound and in the past has had many issues with her sight. She had her appointment with a very polite caring very knowledgeable optician he was amazing all his kit was in a huge case testi... See more

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Rated 5 out of 5 stars
Verified

What made it outstanding was Nicola, whom I had waited a month to see as I had watched the care and precision with which she handled my husband's new glasses some time ago. I was not disappointed. She... See more

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Rated 5 out of 5 stars
Verified

'V' arrived to give my elderly mother a hearing test (she had recently had a eye test and glasses from them). Very friendly and efficient. Mum liked her. Went through the results and suggested some op... See more

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Rated 5 out of 5 stars
Verified

I have Macular Degeneration and I am house bound. My sight was getting worse and I knew from Weymouth's Support group. we need to get our eyes tested quickly when this happens. I was given an a appoin... See more

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Rated 4 out of 5 stars
Verified

Not knowing when the optician was due to arrive in the afternoon was a problem, as we couldn’t plan when to have our meals. This proved to be difficult for us as we couldn’t eat at the usual time. Ho... See more

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Rated 5 out of 5 stars
Verified

what a great idea. Outside clinic service is really good for folks like me who are badly disabled....Thank you for the service you optician gave me was really excellent. What about giving us oldie... See more

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Rated 5 out of 5 stars
Verified

Outside Clinic were friendly and efficient. They explained everything very clearly and didn't push to sell us any products. They organised an appointment for my mother to have cataract surgery free of... See more

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Rated 3 out of 5 stars
Verified

Buyer beware Good assessment but then make sure you ask for pricing of frame and anything else that is offered. Otherwise they price up the most expensive and give you a huge bill which obviously c... See more

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Rated 5 out of 5 stars
Verified

Faisal was an extremely polite and reassuring young man. He made my elderly neighbour (the one for whom the test was being carried out) feel completely at ease. He took the time to explain what he was... See more

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Rated 4 out of 5 stars

Would just like to say thank you to the team at outside clinic for going the extra mile for my partner whilst we have learnt it is super important to have a second pair and this is something that we... See more

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Rated 5 out of 5 stars
Verified

Excellent service. The eye test was extremely thorough, so much better than other home eye test companies, the optician explained everything extremely well and at no point did I feel pushed into purc... See more

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Rated 5 out of 5 stars
Verified

I booked a home visit for my 93 year old father. Always kept us informed by email after arranging the appointment. Answered any queries in a helpful & friendly way. The optician was very thorough, pro... See more

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Rated 5 out of 5 stars
Verified

The representative was very polite, and went out of his way to ensure total comfort and ease during the vision test. He was very helpful when it came to ordering the new frames. The whole consultation... See more

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Rated 5 out of 5 stars
Verified

Due to mobility problems, I can no longer access my usual optician. I was looking for with nearby parking when I came across OutsideClinic. I do not qualify for a home visit according to the large cha... See more

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Rated 5 out of 5 stars
Verified

The gentleman that came to test our eyes was very helpful and professional, explained everything to us the condition of our eyes also helped with choosing the correct frames.Thank you so very much.

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Rated 5 out of 5 stars
Verified

Having my eye test at home was a whole new experience carried out by Mr Ward, who made me feel at ease whilst being very proficient in both explaining the procedure and doing the testing. One item t... See more

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Rated 5 out of 5 stars
Verified

Jennifer Atyeo was very pleasant throughout the examination, explained what she was doing, what the eye drops were for etc, and answered any questions I had. I saw her last year, and she was just... See more

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Rated 5 out of 5 stars
Verified

The optician was very thorough and patient. He explained everything fully and answered my questions in a way I could understand. I’m very disappointed that I can’t proceed because the frames availa... See more

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Rated 5 out of 5 stars
Verified

Robert arrived on time, very friendly, courteous and accommodating. Made me feel relaxed. Excellent service and a comprehensive vision test and thorough examination of the front and back of the eye, a... See more

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Rated 5 out of 5 stars
Verified

My husband is bedridden so he needed a home visit. The gentleman was very friendly, helpful and extremely polite. A very nice man doing a much appreciated job. Well done!

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Rated 5 out of 5 stars
Verified

Excellent communication up until the appointment. Mum said Naz the Optician was really nice and very thorough with her. The company lives up to their reputation. Extremely helpful as it was a home vis... See more

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Rated 5 out of 5 stars
Verified

Jas was a lovely gentleman, he put me at m ease straight away. I am hard of hearing but he was very patient with me and talked me through each step. The examination was very thorough and i felt like i... See more

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Rated 5 out of 5 stars
Verified

On Monday October 6th I had my annual eyre test. the Gentleman who came arrived at 9-30am right on time. the Optician gave me a really good eye test and explained everything as he carried out the eye... See more

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Rated 5 out of 5 stars
Verified

the whole experience was wonderful. Such a lovely friendly helpful lady that visited me. In the comfort of my home Now looking forward for my new glasses to arrive hope fully be able to see much... See more

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Rated 5 out of 5 stars
Verified

Brilliant service. Felt really comfortable. The optition was excellent and gave good advice. Would highly recommend to people with mobility issue's. I would definitely use this service again. Thank y... See more

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Rated 5 out of 5 stars
Verified

My experience was really good. Sascha was so helpful and very kind. I couldn't fault anything, especially having it done in my own home and in my favourite chair! Please pass on my thanks.

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Rated 5 out of 5 stars
Verified

The eye test was good but we had been deceive from the start as to who the outside eye clinic is, only realising zfter the test that it wss a private entity not attached to the NIS.

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Rated 5 out of 5 stars
Verified

We were kept informed about appointment date and given a phone call as to the time slot on the morning of the appointment. The Optician arrived within that time slot. He was very efficient and easy to... See more

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Rated 5 out of 5 stars
Verified

I was kept informed throughout the process and it was so helpful to have the eye test at home. The optician was well qualified to spot any problems that may need referral to the eye clinic at the hos... See more

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Rated 5 out of 5 stars
Verified

This was the first time that I had a home visit for my eye test. The whole procedure was conducted in a professional manor and the optician was very informative and helpful. I will definitely use thi... See more

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Rated 5 out of 5 stars
Verified

Excellent service, very nice optician and knowledgeable. Have recommended to a neighbour. Good price for glasses. Made life easy for me, as disabled. Top marks and thank you.

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Rated 5 out of 5 stars
Verified

The optician was friendly pleasant and caring . Everything was carefully explained and we had plenty of opportunities to ask questions . It was a very satisfactory appointment and our new glasses are... See more

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Rated 4 out of 5 stars
Verified

The lady that came was very nice and she gave a really thorough eye test. She was helpful on time and efficient The only thing that I would like to mention is that she didn’t show us the NHS frames fi... See more

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Rated 5 out of 5 stars
Verified

Wonderful service for my mum. Very thorough and patient and made my mum feel at ease. Reasonable prices on glasses and frames too. Would thoroughly recommend.

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Rated 5 out of 5 stars
Verified

The Optician who came was very kind & professional towards my 90 year old mother. Gave us a very clear accurate update on my mother's new prescription for her glasses.

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Rated 5 out of 5 stars
Verified

Having a home visit was very helpful, The young man Mr Smith , was very friendly and explained everything he was doing, put me at ease right away

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Rated 5 out of 5 stars
Verified

It was good experiece. You can have comfort at home. Its done professionally. A very good service , a polte considerate person. I recommend to everyone.

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Rated 5 out of 5 stars
Verified

Hi I was very happy with my appointment and very good service. It's a pity the doctors don't give you the same treatment as you have from outside clinic. Much appreciated thank you.

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Rated 5 out of 5 stars
Verified

Lovely young man came to my home friendly and so professional put my mind at ease straight away nothing was too much for him and explained some things I was a little worried about and put me at ea... See more

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Rated 5 out of 5 stars
Verified

The optician was very helpful and efficient the test was very thorough and carried out very well I felt at ease all the time and would definitely recommend them. Can't wait to get my glasses

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Rated 5 out of 5 stars
Verified

Good humoured technician. Re-assurred me about eye health. Have got precise details if go ahead with spectacle order

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Rated 5 out of 5 stars
Verified

Couldn't have been better. Ali was polite. competent and quick - he clearly knows his job very well, and has an excellent manner,

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Rated 5 out of 5 stars
Verified

First rate service. The optician was polite knowledgeable and answered all my questions. It was excellent and I feel very , very happy to deal with outside clinic.

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Rated 5 out of 5 stars
Verified

as this was my first time with outside clinic i was impress with the quality of my eye test from my armchair every thing was explained to me as the test proceeded

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Rated 5 out of 5 stars
Verified

It was very comforting to have my eyes tested in the comfort of my own surroundings. James was very professional and easy to talk to . Highly recommended

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Rated 5 out of 5 stars
Verified

Very good home visit for my elderly mother, it was her very first eye test and she's 83! The optician Barry was patient and very thorough.

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Rated 5 out of 5 stars
Verified

I find it a great help that outside clinic visit me at home, as I cannot walk unaided or walk very far. The staff are very friendly and explain things clearly.

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Rated 5 out of 5 stars
Verified

The appointment was thorough and efficient made comfortable as it took place in my home. I would highly recommend this service.

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Rated 4 out of 5 stars
Verified

Very professional, no problem at all. Pleasant well mannered lady made me feel comfortable. Explained my small cataract growth. And my eyesight changes very well and in a way I could easily understan... See more

Company replied

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Company details

  1. Optician
  2. Audiologist
  3. Eye Care Center
  4. Hearing Aid Repair Service
  5. Hearing Aid Store

Written by the company

About OutsideClinic. As the UK's leading provider of home visiting eye and hearing care services, we have set the standard in delivering clinically excellent optometry and audiology services right to patients' living room for over 35 years. Employing a team of more than 500 professionals, we offer a nationwide service. We are committed to making a meaningful difference in communities, one home visit at a time. Dedicated to making healthcare accessible, we conduct more than 200,000 in-home clinics every year. With cutting-edge mobile testing technology and a committed team of professionals, our aim is to provide unparalleled eye and hearing care services. Our mission and values. OutsideClinic exists to improve the health, wellbeing, and happiness of older people. We do this by delivering extraordinary care - life enhancing, life changing clinical domiciliary services. Clinical Excellence We strive to deliver outstanding levels of patient care, professionalism, and interpersonal skills. Recognising the unique circumstances and conditions of every patient. Adapting our services to best meet their needs. Treating everyone with dignity and respect. Positive Impact Every day we strive to create a positive impact in everything we do. Nurturing a collaborative and inspiring working culture. Improving the quality of life of the patients we serve. Giving back to our communities. Serving social and environmental goals. Continuous Improvement We strive to develop our business to better serve older people by expanding our expertise, adopting new techniques, and improving our processes. We appreciate any and all feedback we receive and commit to respond promptly and deal with any concerns.


Contact info

4.8

Excellent

TrustScore 5 out of 5

21K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars
Verified

Fantastic service

The optician was very personable,polite and patient. He explained everything very clearly.
I felt I was treated with respect and dignity.
It was a very thorough, professional service and I highly recommend.
Great service. Thank you 'Outside clinic'

October 15, 2025
Rated 5 out of 5 stars
Verified

The optician who came was helpfull

The optician who came was helpfull, knew his stuff, and answered all, and any queries I had.
I do think, however, that the Outside Clinic is afflicted with the same problem as other oticions, in that they REALLY know how to charge. Unfortunatly, as a captive customer base the is little one can do, except pay up and smile.

October 10, 2025
Rated 5 out of 5 stars
Verified

Brilliant - strongly recommend the Outside Clinic

My optometrist (Arjun) was very professional in a kind and friendly way. He didn't rush the eye test and was very helpful with advice re looking after my eyes and helping me choose my new spectacles. It was an excellent experience and I strongly recommend the Outside Clinic.

October 15, 2025
Rated 5 out of 5 stars
Verified

Lovely Optician very kind and helpful…

Lovely Optician very kind and helpful towards my elderly Mum who is 96 she very excited about getting her new glasses..I must say for a NHS service think your very over priced my Mums bill for two pairs of glasses distance and reading came to almost £600.00 a lot for a 96 almost 97 in December OAP

October 17, 2025
Rated 5 out of 5 stars
Verified

5 Stars: A comfortable experience

5 Stars: I was totally impressed with the service I received with a recent home eye test. All the necessary equipment was brought to the house and I could sit in my armchair throughout the test. I would certainly recommend this experience. I could even choose a new pair of glasses from a very large range

October 14, 2025
Rated 5 out of 5 stars
Verified

Excellent service

A very pleasant lady came to give my father an eye test and fit him for new glasses. She was very thorough and knowledgeable. We were both impressed by an excellent service.

October 15, 2025
Rated 5 out of 5 stars
Verified

Superb service @ competitive prices!

After a couple of years of using the home appointment service through the place “I should have gone to” I can only say I wish I’d chosen Outside Clinic from the outset. They have been a pleasure to deal with from start to finish. The eye test was thorough &conducted very professionally and the choice of glasses amazing. I eventually chose 3 pairs and am delighted with them all. 2 of the 3 were a perfect fit when they arrived - probably the first time in over 50yrs of specs wearing that has happened - and the remaining pair needed slight adjustment which was easily dealt with during a free aftercare visit.
If the option was there I would give them ten stars!

September 23, 2025
Rated 5 out of 5 stars
Verified

test very good

Very helpful. Husband got advanced parkinsons and she was very good with him. Havent got glasses yet which is why can't do better review.

October 10, 2025
Rated 5 out of 5 stars
Verified

The optician arrived on time

The optician arrived on time. He was very friendly. Explained everything I needed to know so I could understand it. He was very professional and he even helped me choose the right frames for me I highly recommend this opticians team. I have already told friends and family about them. I will definitely be using them again.

October 10, 2025
Rated 5 out of 5 stars
Verified

Very convenient to have the eye test at…

Very convenient to have the eye test at home, as I am registered disabled with very limited mobility. A real bonus. I received a very courteous, thorough and professional service from the optician in attendance. He took the time to understand my sight issues, as I had received a less than satisfactory experience with my previous opticians. He was able to identify the problem I had been having with my reading glasses. Huge relief! I would have no hesitation in recommending the Outside Clinic.

October 16, 2025
Rated 5 out of 5 stars
Verified

Really helpful very happy with the…

Really helpful very happy with the advice and the checking, can very heartily recommend

October 10, 2025
OutsideClinic logo

Reply from OutsideClinic

We appreciate your recommendation and are very happy to hear that you found our advice and checking helpful. Thank you for your review. If we can be of any further assistance, please do not hesitate to contact us on Freephone 0800 60 50 40 or email info@outsideclinic.com

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