Dear Rodica,

We’re truly sorry to hear that your experience with us didn’t meet your expectations. We understand how frustrating it can be to have to follow up after a delay.

Please accept our apologies for the wait, and thank you for bringing this to our attention. We will review the situation to ensure this doesn’t happen again in the future.

If there’s anything else we can assist with, please don’t hesitate to reach out.

Regards,
Gaurav
TJC– Customer Care