Mrs Newbold

United Kingdom

Reviews

Review of Spoke and Solace


Rated 5 out of 5 stars

One of the best customer experiences…

One of the best customer experiences I’ve ever had! I ordered some items for my husband’s birthday but with the postal strikes occurring and a big birthday looming, I contacted them for some clarity on delivery times and was delighted to have a personalised conversation with Jodie who suggested a solution.
When the products arrived they were fabulous - innovative designs, such good quality, well made and so soft! My husband loves his T-Shirt and hoodie and I love supporting small businesses so it’s a win-win all round!

September 28, 2022

Review of Shell Energy for Home Customers


Rated 5 out of 5 stars

Successful problem solving via Live Chat

Although the Live Chat queue was very long, it moved quite quickly in the app, and I was connected to Melisa T. Once I had confirmed my details for security, she was very helpful - asking the right questions and providing the solution needed, which is an engineer appointment. Here’s hoping that resolves my problem which is a gas meter that’s not working!

October 4, 2022
Unprompted review

Review of Moonpig.com


Rated 5 out of 5 stars

Perfect for busy little piglets…

To be honest the little pigs in the advert are enough to make me want to use Moonpig!!

However, the whole process is seamless from ordering & selecting on the app or website to checkout and most of all delivery in under 24 hours - perfect if you’re a last-minute-merchant like me!! The price might be more than some High St retailers but it saves having to go out, and the quality is top-notch.

If you’re a busy person - this is the ideal solution: use them - you won’t regret it!

April 14, 2022

Review of Saint and Sofia


Rated 5 out of 5 stars

First order - won’t be the last!!

My first ever order from Saint+Sofia and I am blown away!! The Apartment pants are without a doubt the most comfortable trousers I’ve ever worn but are perfectly presentable to venture out of the house in - definitely not just for lounging around in and my Austen v-neck tee is beautifully soft and silky plus I adore their sustainable credentials - I will definitely be a repeat customer!

January 20, 2022
Unprompted review

Review of Home & Garden Extras


Rated 5 out of 5 stars

Great idea and great present!

Bought as a birthday present for my mother who was absolutely delighted with it - strong and sturdy construction and an ingenious idea for keen gardeners who aren’t able to bend and lift!

December 7, 2021

Review of Gumbies UK


Rated 5 out of 5 stars

I love the Gumbies brand!

I love the Gumbies brand!! Ever since my sister introduced me to them in the middle of a strawberry patch when my own flip flops broke, I’ve been a fan and ambassador! They are sooo comfortable, and the fact that they’re sustainable is a big plus for me. With new colourful designs appearing all the time, plus different styles, excellent customer service and free no-quibble returns, if you don’t have a pair already, then why not?!

July 25, 2021

Review of Cocktail Connoisseurs


Rated 5 out of 5 stars

A great way to fill an evening!

This was my first experience of anything virtual for fun, but it was definitely the right choice! The combination of some great business contacts from networking and an extremely patient mixologist in Harry made for a very entertaining evening. I particularly liked the fact that Harry gave us a small history about each cocktail we made - so often we've heard of the drinks but have no idea of their origin! I also discovered that I can make a passable mojito and that whisky mixed with lemon juice and sugar syrup (aka a whisky sour) is actually quite tasty. When the Cocktail Connoisseurs expand their range (Cosmopolitan maybe? Bellini?) I will definitely be back but would totally recommend giving this a try....

July 5, 2021
Unprompted review

Reply from Cocktail Connoisseurs

Hi Mrs Newbold,

Thank you for taking the time to leave us this excellent review! 🌟

We are delighted to hear you had an excellent Virtual Cocktail Making experience and that you enjoyed making your cocktails!

We can't wait to deliver to you again, especially as we release more kits

Thank you again

Best,
The Cocktail Connoisseurs

Review of Recycle pro


Rated 3 out of 5 stars

Ok but need to check their processes

I found this company via a comparison site and they offered a decent valuation for the iPhone 8 I had to recycle, so I went ahead.

I might just have been unlucky or perhaps their email marketing system was playing up, but having completed the transaction late on a Friday night - I was then bombarded with emails throughout the weekend that weren’t properly personalised reminding me that they hadn’t received my item yet (well, the Post Office isn’t open!) You get a free delivery label but no packaging.

Once the phone was sent, I got a subsequent email acknowledging my receipt and saying payment would be made as soon as they had inspected it and then...nothing...

I waited a week and a half and kept checking my bank account but payment hasn’t been made. I started to wonder if it was a scam, as there was no contact number, just a postal address on all their communication but I eventually found a number and called them. To be fair to them, once I spoke to them payment was received within 2 hours, so it looks like this was just an oversight but maybe they need to check their systems?

Overall, I would be prepared to give them a second chance which is why I’ve given a 3-star rating.

June 15, 2021

Reply from Recycle pro

Hello Mrs Newbold,
Thank you for taking time in leaving us a feed back. I am extremely sorry for inconvenience and I will be sharing your review with rest of our teams and I am sure it will help us improve our service quality. I am also glad that your issue was resolved in 2 hours and I am honoured to learn that you would still allow us another change. I am sure your valued review will help us achieve our goals in customer service.

I am again thankful to you for sharing your experience with us.

Best Wishes

Review of LloydsDirect, part of Pharmacy2U


Rated 5 out of 5 stars

Easy as pie!

Now Echo have got their predictions for when I run out aligned with when my tablets are running out, the service is seamless; and so much easier than faffing around with the surgery - especially while we’re still dealing with Covid...

April 22, 2021

Review of PensionBee


Rated 5 out of 5 stars

Easy as 1 - 2 - bee!

I have collected numerous small pension pots during my career to date and managed them in a hands-off kind of way whilst knowing that I probably should be doing more. I was delighted to hear about Pension Bee as I really didn't fancy contacting a financial adviser, ringing around all my providers, in order to get the best deal.

Pension Bee has proved to be quick, simple to use and given me just what I wanted. Their communication is great and I can see my pension balance at a glance either online or in the app so I can literally manage my pensions on the go if I want to. Would highly recommend for anyone wanting a 21st century solution to retirement planning...

October 20, 2020

Reply from PensionBee

Hi Mrs Newbold,

Thanks for your review. I'm delighted to hear you've been impressed with us so far and are enjoying your PensionBee experience. Please do share your feedback with us moving forward too, we love to hear from our customers about their experience with us.

Thanks again,

Tom Carter
Team PensionBee

Review of Funky Pigeon

Review of Chain Reaction


Rated 5 out of 5 stars

No complaints

Great product, easy to order, quick delivery. Can’t comment on the actual product as they’re a present!

October 2, 2020
Unprompted review

Review of Pure Planet


Rated 5 out of 5 stars

A seamless transition

A seamless transition which is exactly what you want! Communication was excellent and no problems encountered - wouldn’t hesitate to recommend.

August 13, 2020
Unprompted review

Review of LloydsDirect, part of Pharmacy2U


Rated 5 out of 5 stars

Simple and easy to use

Simple and easy to use - two taps and it’s sorted! Have recommended to friends and family as it’s so easy - what’s not to like?

July 23, 2020
Unprompted review

Reply from LloydsDirect, part of Pharmacy2U

Thank you so much for the recommendations, Mrs Newbold!
Ben

Review of British Gas


Rated 5 out of 5 stars

So far so good!

We have switched to British Gas via MSE’s Cheap Energy Club. All the communication has been automated and on time - very straaightforward. Would like to hear about smart meters though...

September 24, 2019
Unprompted review

Reply from British Gas

Thanks for leaving such a glowing review! ^James 😊🐧🔥

Review of musicMagpie


Rated 5 out of 5 stars

Make this your first resort, not your last one!

I knew Music Magpie would give you money for your dodgy CD collection(!) but if I hadn’t been browsing their website I wouldn’t have known they bought used tech as well, which was convenient to discover as I wanted to sell my Macbook and get a good deal without the hassle of haggling and negotiating as per some well-known auction and selling sites.

I put the serial number into the website and boom! got a very reasonable offer with no further requests other than to package it up and send it securely (postage paid) to them. The money was in my account in less than a week and I was kept informed by email every step of the way.....will definitely recommend to everyone I meet!

September 11, 2019
Unprompted review

Review of LloydsDirect, part of Pharmacy2U


Rated 5 out of 5 stars

Easy and efficient

A quick, efficient and easy to use service for my repeat prescription. Much better than queuing at my local pharmacy!

September 5, 2019
Unprompted review

Reply from LloydsDirect, part of Pharmacy2U

Thanks for the feedback! Glad to hear you're enjoying the service.
Team Echo
💙

Review of MOO


Rated 5 out of 5 stars

Everything you want in a business card

Having dismissed Moo and ordered business cards from another supplier in the past, I decided to give them a go this time, especially after seeing a Moo business card that my sister had given me.

Wow, wow, wow! These are so much nicer than other run-of-the-mill cards! The quality of their standard card is definitely superior (and worth the slight increase in price, although still affordable) and the best thing is you're not inundated with a ridiculous number of cards that you'll probably never use before your job or title changes!

Templates on the website make designing your card easy and straightforward as you need - preventing you from messing up with blurry/wrongly sized images but letting you personalise your product as much or as little as you want. What's not to like?

August 25, 2019
Unprompted review

Review of Gumbies UK


Rated 5 out of 5 stars

Gumbies addict!

I already have a pair of Gumbies but love them so much I just had to order another colour! Perfect for kicking back and relaxing in the hot weather, and sooooo comfortable - they only get better with age and become like old friends!

July 24, 2019
Unprompted review

Review of Gumbies UK


Rated 5 out of 5 stars

Fabulous product

Fabulous product - soooo comfortable although bit disappointed that my preferred design was out of stock in my size, but I guess it’s a measure of their popularity.

Great customer service too - responded to my message quickly and so real human beings with common sense managed to pack and dispatch my two separate orders in one parcel. Definitely recommend!!

July 7, 2018
Unprompted review