Mr Veselin Stanchev

I would like to thank Gary because the show he was doing was coming from his heart and he was able to emotionally engage not only the children, but also the grown ups. This is really super rare!

My parking fine was sorted by the employer back in November 24. For some reason Debt Recover Plus keep sending me payment notice letters with the latest one threating with court case and increasing the fine to £260. Called their telephone line and talked to Christivie, who was quite rude and disrespectful and kept claiming that the payment is outstanding. Hardly would ever find lower level of expertise and customer service.

Been customer for years in the Harlow shop, decoded the stop visiting tue store as theu devlided to accept a return within 30 days because there "was nothing wrong with the toy". Obviously while the tou is in a package no one can actually get a feel of it. But once opened it cabnot be returned any more. The problem witj this specific toy is that once assembled it cannot be dismantled and packed anymore.

I did accentually book a free trial for this website but at the end I actually never really used it, not was planning to use the services after. I was charged £30 at the end of the free trial for the 1st monthly cost and when I politely asked for refund as obviously it was accidental order and I never really used the service it was rejected due to company policy. You could have provide a little bit of inclusion and understanding but since you haven't I actually will never use or recommend your site to anyone.

Edit after reply: I would like to get my money back and not my feedback submitted to the data Team.

I was really sad to understand today that the gift card I bought on 13.12.24 and tried to use in store today did not go through as it said balance was 0. it's definitely bad experience with my first gift card. even though I have missed the 14 days deadline to report a problem with the gift card sellers customer services stepped in and helped.

They have resolved the issue in my favour and managed to recover the balance of the card.

Do not want to dispute my transaction because I do not have physical receipt. With all other banks I can dispute a transaction without physical receipts. Needs a lot of improvement here. I will simply stop using Starling for payment because they don't want to protect their customers rights

Our monthly fee suddenly jumped from £40 to £67 without any explanation, upon ringing we were advised that if we renew the contract for another two years the monthly fee will be £51 because TWO YEARS AGO we were sent hub device for amplifying the signal and we need to start paying MONTHLY FEE for using it even though we have already been using it for two years. It is the first time in my life I hear company willing to charge monthly for signal amplifying device, obviously when such devices are everywhere on the market. HyperOptic always say that they only guarantee speed over the cable and cannot guarantee WiFi, question here is when you cannot guarantee why do you charge additional £11 for a wifi hub device. We could after all get a fee of £40 but however we were supposed to return the hub device in original working condition (this is after two years of usage!) otherwise they will charge the FULL MARKET PRICE of the hub device (even though this device obviously was used for a lot of time). I am wondering why would they charge the full price of the device, as if they are going to send my used device to another customer in used state? The story doesn't need any comment, if it wasn't tragic attempt to get as much money as possible, it would have been hilarious.

I would move to another provider at first convenience.

Been customer for ages with always green on my payments, last year I was offered 60 days of breathing space to cope with my financial problems, now I realised they have set up late payments and affected seriously my credit score. When I asked them to help with correcting this as I am regular customer for 8 years, they said not possible

EDIT after the reply from HSBC:

The reply below did not bring any improvement to my complaint, the opposite I was asked to describe my situation one more time wasting my personal time and the response was that there ia nothing they can do

I have late payment to my PayPal credit on the credit file which was the first ever payment of £5. The payment has been made but reversed. Payment was made later. But now 2 years later still there is flag on my credit report. Through these 2 years period I have been doing all my payments on time and PayPal does not want to remove it

For the very next time Pulse are marking as fraud pretty standard payments for mobile service scheduled to go out monthly without any explanation what exactly is the fraud tag. This creates massive inconveniences as we need to call the fraud line every time and they accept calls only from the account holder. Very bad experience

I have paid out my credit in the promotional period and transferred all the money back to Zopa about 10 days ago. They system now still says I have missed payment and it is affecting my credit score

Out of the sudden they decide you have made fraudulent transaction, send text message to confirm the transaction but it did not work, and the only way is to wait until working hours and call their line.

They block your card without user friendly option to unblock as normal banks do

We could not activate the cards on the phone and we couldn't receive quality support. I have attempted to return the cards back to asda for money to spend in the shop on something else but it was rejected in a rude way and as if the lady thought I was doing something dodgy.

Can someone please with returning my two top up cards as we will not be using them, they expir

Our son Chris started visiting TT in the autumn 23 while before has been to another performance school. Eversince he started he was going there with lots of joy and excitement. Now he says Shannon is his favourite teacher and on weekdays in the morning sometimes he asks "Are we going to Mrs Shanon?"

We cannot thank you enough for treating him so kind and making him feel so comfortable.

Today I realised there is £25 charge on my credit card without any notification or reason, don't see any invoice on my enail too. Very bad

For the second time they fail to collect material and even though they didn't do they job properly, they keep almost the same monthly instalment. Very bad experience, unprofessional, irresponsible, I would recommend not to use them.

Contacted the Health Ombudsman Service because my wife was removed as NHS patient from a Dental surgery being pregnant and looking after two other children. Absolute waste of time, they have taken hours of our time collecting information and making investigation and after few months provided us with decision with extremely shallow arguments

Edit after contact established with the supplier - 26.02.2024 - and after their reply below.

Supplier refuses to take responsibility and find resolution of the problem and claims that there isnt anything they can do unless the charger is moved - however moving the charger will only cause additional work with most probably the same signal.

Curr early trying to find out with them why the charger was installed with wireless sim card and not with wired ethernet cable to provide more stable connection.

Original review follows

Lying customers about free electricity

Today hive told us that we cannot use the offer for 12 months free electricity with British Gas because the charger was installed on the wrong place by the company their hired for the install by Hive

Don't trust the offer for the free electricity

Edit after sellers reply:

I have contacted BG over FB messenger, no reply yet!

Offer about 12 month free electricity is lie!

BG offered me 12 months free electricity in case a buy home charger from their partner Hive.

I have paid £1200 for the charger and now cannot use the promotion because the charger cannot connect to the app.

We were told charger should have been installed outside which does not make any chance for people with garage.

Terrible experience don't trust this offer!

Update after the reply from Play OJO:

Dear Team, after you have received documents from a customer it takes just couple of hours to verify and unlock the account. There is no justification to ask customer to wait for weeks.

Also there is no reason to ask for employment payslips, because no other casino or betting provider is doing that.

Thanks to your extremely diligent processes you lost a customer because I will never bet with you.

At least what you can do is send gesture of good will but this is too far from your comprehension of customer service

Also one advise - check your reviews in Trust pilot, all of them are terrible, why is that?

Original review follows

My deposited money were frozen and held for one month. PlayOJO asked me to send the personal sensitive documents like payslips from employer and bank statement. No other gambling site was asking for these.


Even though I have sent the documents my account remained frozen and under review for weeks.

I needed to open dispute with my bank to get my deposited money back.

Strongly recommend to not gamble here. Terrible experience!