Not working dispute process
Do not want to dispute my transaction because I do not have physical receipt. With all other banks I can dispute a transaction without physical receipts. Needs a lot of improvement here. I will simply stop using Starling for payment because they don't want to protect their customers rights
October 15, 2024
Unprompted review
Reply from Starling
Hi Veselin,
We're so sorry to hear about your experience. When you raise a dispute with us, we'll investigate this carefully using the MasterCard guidelines and try to get the outcome you're looking for. If we're unable to, we'll share why.
We can see our team has explained this to you and given you the next steps. If you need further help with this, please don't hesitate to reach out to us again - we're available 24/7.
Team Starling