David

Been an economy7 customer with British Gas several years now, previous tariff changes were painless, that has changed.

Mid September 2025 our current fixed tariff was ending so I decided to find another. Logged into the BG website and found a tariff that I liked, after checking with BG that it was suitable for economy7 I signed up for it.

After a few days I checked the BG app to view usage and found that since the change I was being charged peak rate 24/7. After checking the BG website tariffs available to me I noticed they were all single rate tariffs. As I was still within the 14 day tariff cancellation window I cancelled the tariff and moved to a standard variable economy 7 tariff.

After a few days checked the usage, still 24/7 peak rate. 

Found a way to download billing data from the smartmeter via the indoor monitor. Passed that onto BG and asked them to forward it on to their smartmeter operations. BG reply said that the data was passed to the smartmeter team. I’ll wait a few days to see what happens.



I dont know why an economy7 customer is being shown single rate tariffs that are not applicable to e7, has my BG customer profile been changed? I can see e7 tariffs if I log out and use another house address, I passed this onto BG who suggested to use live chat to do this, I wonder how many other e7 customers have picked the wrong tariff?

BG should really mention the Time of Use (ToU) associated with a tariff.

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