Glenda

Well I went through Quidco to earn cash back of 26.25% on my payment of £44.07 which should be £11.57 and although it tracked as two separate amounts of £3.32 and £8.25, the total was correct. Then the £8.25 was declined, presumably by 2Gether. Not happy; would not have gone with this company without the cashback. And if I cancel it within the 14 day deadline I would be charged a cancellation fee which is more than the £8.25 I have lost :( FYI 2Gether I am an old hand at cashback and I did NOT undertake "a separate journey" I went straight through from the cashback site Quidco through to purchasing the policy from you in one seamless action, so your conjecture is incorrect.

Very efficient process. Regular updates to confirm date and window of booking, heads up from engineer on day as to arrival, timely and informative installation

I put in my order which was accepted, confirmed and motivation from Yodel of tracking number and expected delivery date. Two days later was told parcel would be split into two. First parcel delivered 21 Feb. Then today I've been told item out of stock and they've cancelled the order. Surely they would have known it was out of stock, otherwise how could it be accepted and confirmed?

Unfortunately there was a long delay between the order being placed and the delivery date, hence the three stars. I chased up twice to see where the order was, to finally be told it was out of stock and would be with me as soon as possible.

Very straightforward to use this comparison site; on-line access easy to do, very quick, chose 4 star defaqto policy at a very competitive price. Would definitely recommend Medical Travel Compared and will use again.

Excellent, professional service. Pleased with discount obtained. Great communications, answered all questions. Would definitely use again, thoroughly recommend.

Speedy delivery, good price, good quality. Unfortunately one item (boy's short/shorts outfit) had to be returned as the blue stripes in the short were a different shade of blue than the shorts!

Do not buy from this company.

The T shirt material is very thin and does not match their claim of being a "mid weight" fabric. It is NOT. It is lightweight. The customs declaration weight is 0.195 which is 6.8 ounces!

They charged me the wrong amount for postage. Instead of converting 5.45 Euros to £ sterling, they just called the 5.45 Euros as 5.45 Pounds and overcharged me.

They did not enter the correct value of the T shirt ie its selling price to the customer. Instead they undervalued it on the Customs Declaration. Personal Chic tried to claim the shipper had undervalued it as a favour to me! But it is the seller's responsibility to ensure the correct value is recorded. They under declared the value of the T shirt at 5 Euros instead of £23.95. I suspect it was classified as a sample and can only assume they do this regularly in order to reduce their liability for import duty and vat, which is an offence.

The book had a major flaw in it which was a capital B inked in. I was surprised it wasn't spotted before it was sent out (quality control??) After contacting them I was told it wasn't a printing problem but a "coding" error which needed IT input and there was no timely foreseeable correction! I was offered a voucher to order a different book! This had been intended as a specific gift, and there was no alternative available. When I requested a refund I was told they would do it as a one-off!! Bit of a cheeky, given it was their problem.

Do not buy from this company. They lure you in by branding these "gummies" as the real deal Proper Keto from the Dragon's Den programme with celebrity endorsements, when they are, in fact fake. They offer "the most popular choice" as a price point of £33.30, next to a picture of three bottles, without making clear that this is a single item price, and you don't find out until after payment is taken that you've actually paid £99.90. Convenient isn't it as this means can't rely on Section 75 to recover the money as it's just under the £100 spend required. Nowhere in the ordering process did I see the name Shine Wellness and they use yet another name "Healthworld Shop" on the credit card statement, nor do they disclose they are based in the USA, because of course, that would make people realise that they could only be selling counterfeit goods. The live chat link did not work, and when I replied to the email on the order confirmation challenging their MO, and rejecting the contract for misinformation and mis-description and stating I wanted to cancel and receive a full refund, they offered me 50% off. I rejected this. I also asked about potential duty and clearance costs highlighted by other reviewers, despite them stating free shipping and insurance, and they said to send them the receipt and they would cover it. Yeah really? I have initiated chargeback procedures with my credit card, and blocked the card, so there are no other nasty surprises. Who knows if they would reappear as a subscription service in another month? There is no doubt they are liars and scammers - do not have anything to do with them!

We advised Robert Dyas (RD) of two damaged items on Thursday 5th September and were told they would send replacements on "next day delivery". I waited in all morning on Friday 6th. I checked the Yodel tracking information which continually said the tracking number was invalid. So I rang RD. I was told (eventually - the agent talked over me throughout the whole conversation) that due to a problem with Yodel the delivery would "exceptionally" be done on Saturday 7th by Yodel. Good of them heh?! So WHY DIDN'T RD LET ME KNOW? Unfortunately I am not in possession of a crystal ball and I would have thought that if RD knew there was a problem, why didn't they contact me?
So Saturday arrives, I check the tracking and I could see it had been at the delivery depot since 00.39, but it carried on showing that into the afternoon and still it hadn't left the depot. So I went onto live chat with Yodel, and their customer NON-service agent said they deliver until 9pm so it would still be delivered. I had to go out so I updated the system for delivery to a neighbour. Got home to find no delivery to the neighbour and certainly none to us. This is simply appalling. And, of course at that time you cannot contact Yodel as every contact option is closed and they don't deliver on Sunday. I had no option but to go back into their online parcel management system and select delivery for Monday the 9th and re-set the delivery address to my own. I shouldn't have been put to all this trouble. It wasn't my problem that the original order had items that were damaged (what happened to quality control, by the way?) I finally received the replacement edging panels order on 9 September. What a total debacle this has been from start to finish. To complete the incompetence of RD, I emailed them with a complaint and received a very curt response telling me the delivery was not next day but standard. I am sitting here with the shipping details clearly showing "next day". So this person masquerading as customer service is probably looking at the original order which was standard, not the replacement. Get your facts straight RD before you start moralising. And the business model Yodel use may work for them (and you?) in shaving costs but it doesn't work for customers.

Catalogue of communication failures. Promised next day delivery, didn't happen, promised delivery day after didn't happen. Finally showed up four days late. No comms during process, tracking showed "invalid" or disappeared. AND NO INTERESTFROM SUPPLIER (ROBERT DYAS) OR COURIER (YODEL)

Item was late, outside delivery window, and all tracking said was "it appears we are running late". Yep, I knew that. I also did not get the requested text advising me I was the next stop. Then on checking the parcel one of the items was missing. I also received a bizarre email just after delivery with the subject line "Part of your order delivered" There is no other parcel expected? Addendum: And NOW they have gone from bad to worse. I've had an email saying that "unfortunately" the replacement part is no longer available and nothing about what they propose to do about it. Appalling!

Do not buy from this shop. The item they sent me (rusty cat fence topper) was sub-standard, poorly packaged and damaged. They refused to refund me despite me proving the damage with photographs, and said if I wanted to return it I would have to pay the postage. They tried to claim the marks would "go away" in time as the item acquired a "rustic patina". What nonsense - these were white scratch marks. If I could have given nil stars I would have.

It took three emails to Customer Services to get a coherent response. You managed to open two different case numbers for the complaint. You finally sent me a returns label but stated reason for return as "no longer needed/wanted" which is not what I had told you. The reason for the return was because of mis description and issues with the sizing of the items.

Terry was excellent. He explained the process thoroughly and made me feel at ease. He was personable, funny and knowledgeable. The price I was given was fair and I would have no hesitation in recommending Terry and webuyanycar.com

KEPT UPDATED ON DELIVERY WINDOW CHANGES AND WHERE WE WERE IN ORDER OF NEXT CALL

Experience with Watsons is normally exemplary - in fact, previous delivery was possibly over the top in customer service (not only texts to say delivery window, but also phone call on morning and then another text to say you are the next delivery). This time was a blip, but what a blip. Delivery re-routed three consecutive days - rerouted on to next day on back end of route, meaning any problems or delays in the planned route increases likelihood of being rerouted again..........as experienced. Not very good planning for prioritising rerouted deliveries.

Very prompt delivery after order and in lead up to delivery, timely texts and phone call advising likely time slot on day and then to advise we were next delivery on driver’s run