Do not buy from this company
Do not buy from this company.
The T shirt material is very thin and does not match their claim of being a "mid weight" fabric. It is NOT. It is lightweight. The customs declaration weight is 0.195 which is 6.8 ounces!
They charged me the wrong amount for postage. Instead of converting 5.45 Euros to £ sterling, they just called the 5.45 Euros as 5.45 Pounds and overcharged me.
They did not enter the correct value of the T shirt ie its selling price to the customer. Instead they undervalued it on the Customs Declaration. Personal Chic tried to claim the shipper had undervalued it as a favour to me! But it is the seller's responsibility to ensure the correct value is recorded. They under declared the value of the T shirt at 5 Euros instead of £23.95. I suspect it was classified as a sample and can only assume they do this regularly in order to reduce their liability for import duty and vat, which is an offence.
Reply from Personal Chic
Dear Customer,
We would like to take a moment to clarify our fulfillment process. As you may know, we collaborate with multiple suppliers, and as such, there are certain documents and procedures that we cannot interfere with. We've made every effort to communicate this clearly in our previous emails, and we appreciate your understanding in this matter.
Furthermore, we want to assert that the prices listed on our website reflect both the quality of our products and the unique design ideas we offer. These prices are standardized for all customers and are carefully calculated to ensure that we remain customer-centric while managing our operational costs effectively.
We kindly ask for your respect towards our business practices. Your understanding and support are vital to us, and we are committed to providing you with the best service possible.
Thank you for your attention to this matter.
Best regards,
Personal Chic