We advised Robert Dyas (RD) of two damaged items on Thursday 5th September and were told they would send replacements on "next day delivery". I waited in all morning on Friday 6th. I checked the Yodel tracking information which continually said the tracking number was invalid. So I rang RD. I was told (eventually - the agent talked over me throughout the whole conversation) that due to a problem with Yodel the delivery would "exceptionally" be done on Saturday 7th by Yodel. Good of them heh?! So WHY DIDN'T RD LET ME KNOW? Unfortunately I am not in possession of a crystal ball and I would have thought that if RD knew there was a problem, why didn't they contact me?
So Saturday arrives, I check the tracking and I could see it had been at the delivery depot since 00.39, but it carried on showing that into the afternoon and still it hadn't left the depot. So I went onto live chat with Yodel, and their customer NON-service agent said they deliver until 9pm so it would still be delivered. I had to go out so I updated the system for delivery to a neighbour. Got home to find no delivery to the neighbour and certainly none to us. This is simply appalling. And, of course at that time you cannot contact Yodel as every contact option is closed and they don't deliver on Sunday. I had no option but to go back into their online parcel management system and select delivery for Monday the 9th and re-set the delivery address to my own. I shouldn't have been put to all this trouble. It wasn't my problem that the original order had items that were damaged (what happened to quality control, by the way?) I finally received the replacement edging panels order on 9 September. What a total debacle this has been from start to finish. To complete the incompetence of RD, I emailed them with a complaint and received a very curt response telling me the delivery was not next day but standard. I am sitting here with the shipping details clearly showing "next day". So this person masquerading as customer service is probably looking at the original order which was standard, not the replacement. Get your facts straight RD before you start moralising. And the business model Yodel use may work for them (and you?) in shaving costs but it doesn't work for customers.