Daryl Marshall

We ordered some window film for our front door and porch which looked amazing. Unfortunately some of the proportions were not quite right so I contacted Purlfrost to see what could be done.
Joyscelon, their designer, was fantastic! She went above and beyond to tweak the design to get a better proportioned set of films that worked better and look amazing. We've eve had neighbours ask how much we paid for the stained glass!
Based on my experience I would highly recommend Purlfrost to anyone who wants window film.

Absolutely useless!

I ordered a double glazed unit for my front door, there is a curved top to the pane. This was back in October 2024

I had correspondence with the team at Sealed Units. Sent a template with clear instructions on how much to take off all the way round to ensure a good fit.

After weeks of waiting I got an email to say my glass had been delivered. Great! But there was no sign of any glass. I contacted Sealed Units to be told that the glass had been broken in transport! They would get another one made ASAP.

Weeks pass, estimated delivery date after estimated delivery date given but no sign of any glass.

Finally on 3rd Feb 2025 the glass arrived. This morning I started the process of removing the old glass from the door but thankfully stopped. I wanted to check the new glass would fit. Low and behold the remade pane is too big! They simply haven't followed my instructions. I made allowances for tolerances stated on their website so this is simply a case of they have just cut round my original template without trimming the glass.

Absolute waste of my time! Ordered Continental sport contact 7 tyres for my Audi as they seemed to be the only place showing them available. Great! On the day of fitment at my house I asked the fitter to check they were definitely sport contact 7 and not 6. Sure enough they were sport contact 6.

After 40 mins of the fitter onto the office they then wanted me to pay an extra £168 for the wrong tyres. Had I not questioned it they would have been none the wiser. Told they can’t do them for the same price even as good will for their screw up.

Well this is the first and last time I ever use them. I will go back to my trusted tyre fitter. Only reason I don’t use them was because they also didn’t have the tyre I wanted.

I placed an order for 3 panes on the 13th August 2024, and paid extra for the 10-1 day delivery.
I received an email back later that day to say that my anticipated delivery date was 2nd September. Which was exactly 15 working days from the date of order. Fine.

I have since been onto my online account to check up and the delivery date has been changed to the 13th September. No contact via email, I found this out through curiosity.

I have subsequently spent the last 2 days trying in vain to get hold of someone as the new date doesn't work for me. Never mind the fact I'd paid for 10-15 day delivery. Online chat 'operators are busy'. Try calling, 'operators are busy'. Try the online contact form, no response. Left message via online chat, no response. Emailed, to be fair it was only this morning but I don't expect a response.

Great website in terms of ease of use, but then it all goes to pot. If they don't get back to me It looks like I'll be doing a recharge on my card.

So far my experience would tell me to advise people to stay away!

UPDATE!

It seems by making many means of complaint they finally came back to me.

What I will say from reading other negative reviews and responses was that they all seem to say the same thing about 'improving customer service' etc. It doesn't take a lot to answer a phone call!

Anyway, delivery now arranged and discount on glass/refund for delivery promised. Let's hope there are no more issues.


UPDATE 2

All day waiting in for the promised delivery and no show! Tried calling and no answer!

Honestly don’t get all the good reviews! I will never use this company again.

I will now likely have to do a chargeback for the money as it doesn’t appear I will receive the glass I ordered

I have been a card holder since 2016 and have finally found the time to write a review of my experience with them.

When I initially received my card back in 2016 I decided to use it to book my holiday for the following year. The view being I could immediately start building up a decent amount of Avios. Upon trying to pay for said holiday my card was immediately blocked! It took Amex 3 MONTHS to sort the issue. Requiring me to jump through hoops. Send all kinds of proof of identity etc, along with numerous phone calls. Whilst they did eventually credit me with a sum of Avios for the inconvenience it wasn't a good start. Why did it take so long?

In 2021 myself and partner welcomed the arrival of our baby daughter. In a bid to help my partner I decided to add her as a card holder as she was on maternity leave and needed help financially. All was well initially until once again Amex blocked the card. Requiring me to send all manner of proof of identity. I simply ignored this and decided to add my partner on an alternative account. I am not going to play these silly games with Amex again I thought.

The final straw for me was in 2023 when I made a purchase via Alibaba. The good I received were in no way suitable for their intended use. So I submitted a chargeback and associated evidence for the chargeback. The money was duly put back onto my card and I thought that was that.

However. I then received a call from Amex with regards to the chargeback. They were investigating the claim. Apparently the refund was only temporary but this was not in any way made clear. Why bother?! So despite me sending evidence to back up my claim they still sided with the seller costing me over £1000 on the goods and import duties.

I am now at the point of looking for an alternative card that offers decent Avios. At which point I will cancel my Amex. I feel like they were complicit with me being ripped off. They seem to pride themselves on how great their product is and the service they provide, but in my experience they are hard work and do not appear to protect you as a card holder!

Just purchased a Rolex Submariner from Watchfinder and for a 13 year old watch it is absolutely stunning. Looks like new.

A special thank you to Richard Brockman who dealt with me. Was able to offer me a bit off the listed price and have the watch finished to pristine condition prior to being sent to me.

The whole process was very smooth. Negotiations were easy and I am now the proud owner of a beautiful watch. Having done a lot of searching I can also say their prices are very fair compared to other specialist dealers who were commanding higher prices for identical watches. Will certainly buy from them again.

Placed an order for 2 pairs of shoes for my daughter in early Jan and I am still waiting for them to be delivered to store. I went to the store who told me they can't help. Gave me a number to call. No-one answers the phone. No-one responds to emails or tweets so I'm going to have to see if the bank will refund me. Won't ever order from Clarks again!

UPDATE:
Simba replaced my mattress for the second time last year due to the previous one sagging. A year into my third one and my partner has resorted to sleeping on the floor as it is more comfortable than the now sagging third mattress.

Once again we have 2 prominent soft/sagging spots that have gone very soft. I'm unsure as to what foam is being used for this to keep happening. And it's not like myself and partner are particularly heavy.

As per the manufacturer instructions the mattress is on a suitable base. Gets rotated regularly and has a protector on it, yet here I am looking at having to dump £800+ of mattress as we simply cannot sleep on it anymore. I'll have to fork out for something better and write off the money. Not something I can really afford to do right now, but I also cannot afford to to have myself and partner in constant pain with our backs due to this mattress. AVOID THESE MATTRESSES

My advice to anyone is steer clear of these mattresses. I'm unsure how so many good reviews have been obtained considering all 3 of the mattresses I have had have suffered the same problem.

I'd love to say I've had a positive experience with My Simba matress' but unfortunately this has not been the case. Our first mattress started to sag quite significantly after a couple of months despite regular rotating as specified by Simba. We had soft spots where our hips are and hard spots in other places on the mattress. Credit where it's due, Simba replaced the mattress no problem.

We are now a couple of months into having the replacement mattress and the exact same problem. I can't see how they can charge such an extortionate amount for a product that, in my opinion, isn't really fit for purpose. Sadly it looks like £800+ wasted and I will end up buying the dunlopillo mattress I initially knew I should have bought.

As someone who used to sell beds and mattresses for a large well known department store, I'm not just writing a negative review as a disgruntled customer. These mattresses just aren't up to scratch. Sorry Simba.

In January we took delivery of our Stomp V3 travel system. We ordered well in advance of baby arriving to make sure it was all ok and would be suitable. I will explain how this may come back to bite us later. At half the cost of some of the bigger brands we felt this was good value as the quality seemed ok. Unfortunately the cover for the basinet part of the pram was missing the poppers so we had to contact Ickle Bubba who thankfully sent a new cover.

Once baby arrived I decided to order a second isofix base for my car as we didn't want to have the faff of switching between cars. The base duly arrived damaged, so had to contact Ickle Bubba again for a replacement. Whilst they have been pretty good in this respect, I don't feel that quality control is as good as it should be.

We have now had our third issue. The fabric on the hood has torn meaning the hood is now rendered useless. I contacted Ickle Bubba, got the obligatory automated reply stating someone would get back to me within 48 hours. Unfortunately this time has now elapsed and I have still had no reply.
This afternoon I was looking on the Ickle Bubba website, in particular the warranty section, only to find that the hood is only under warranty for 6 months. In fact I can't see any part of the pram which is covered by the supposed 4 year warranty. I am now fully expecting Ickle Bubba to reject my claim for a new hood under warranty despite the fact the pram has only been in use for 5 month, but purchased 7 months ago. On top of this, a 6 month warranty doesn't suggest they have much faith in this part of their product.
If you are on a budget then this isn't a bad option. But in hindsight I wish I had stuck to my guns and bought a better quality travel system.

UPDATE: Ickle Bubba were good enough to reply to my initial email and replaced the hood under warranty. So a positive there. Whilst they have addressed my point regarding the length of warranty I still find it a little confusing. As previously stated I do feel that more premium brands will offer better longevity with regards some parts but well done Ickle Bubba for sorting my issue

Contacted Crystal windows online about getting a quote and the following day I was called back. A sales rep was sent the same day. Very efficient I thought.
Upon arrival the sales man was very polite, typical sales type, but that was to be expected to a degree.
Having spent some time taking my details we went round the property discussing what windows I wanted where. The style etc and off we went to sit down ans work out the price.
This is when is started to go rapidly downhill. He immediately started bad mouthing the smaller independent companies we’d had round for quotes. Telling me they weren’t interested in giving me quotes or they would have done the very same day. Therefore he was the only person interested and essentially telling me I should buy windows from him.
I ignored this initially as I wanted to see what the cost was.
Fast forward 15 mins and he hit me with it. “The list price is £15k (for 5 windows!) however he could do them for £10k.” But……If I was willing to do a deal with him there and then he could offer me a further discount. Here’s the catch. He can’t tell me what that discounted price is unless I agree to a deal! Why would anyone agree to buy something without knowing the cost?!! Never mind the fact that £15k clearly isn’t the list price if they can do so many discounts! It’s an industry standard way of doing deals he told me! Bulls***! I work for a major main contracting construction company and this is not industry standard! Needless to say I asked him to leave.
The following day Crystal windows tried calling, and sent a text, offering me factory direct prices and another discount! How convenient seeing as I said no the precious day to the extortionate £10k and NO to the salesman’s mystery discount!
Subsequently the two independent companies have come back to me at prices between £4,800 and £5,500 so I most certainly won’t be buying from Crystal!

Received an email to say my broadband was up and running but when I tried to connect it wouldn’t work. An hour on the phone to customer service and still not working. Told it would be working by midnight that day. What also annoyed me was the fact the girl on the phone didn’t seem to be listening to a word I was saying!
Next day still no internet. I did think that the router looked very much like an old BT router and seems they simply are BT in disguise. Anyway! Called customer service again today and was told there is a fault with the line. I’ll get a call later the same day to update. Needless to say no call back! I went with Plusnet based on what I’d read on Which. I’m not quite sure what Which see in this company to rate them so highly as so far I’m extremely disappointed! I may just cancel my order and go elsewhere as this is pretty poor to say the least. I’d avoid and go elsewhere.

Update. Still no internet and still no date for a resolution! Told on 30th June that an engineer would be booked in for 1st July as well as a phone engineer for 2nd July. Later that day I get an email saying the engineer had been cancelled. More phone calls to Plusnet and then receive an email to say the fault has been escalated and I will be updated within 24-48 hours and then an engineer may be needed. So as a new customer I’ve got no internet meaning my partner is losing money every day. Can’t pull out of the contract as I’ll be charged £288! I really wish I’d read the reviews on here sooner! They are just a poor ISP and it’s customers are all held to ransom by Openreach!

So 8 weeks into my contract and things are not much better.

To start with I was initially offered £50 for the downtime I suffered when my broadband should have kicked in. But this has never materialised.

We are now suffering with broadband that constantly drops out. My partner has had to make numerous excuses up to her work because the service is so unreliable. On top of this I did a speed check today which showed a download speed of 18 mbs. Nowhere near the 60mbs I was initially getting. This falls in line with other complaints I have seen whereby customers have noted a significant drop in speed once they have been with Plusnet for a few weeks.

PLEASE AVOID PLUSNET PEOPLE. YOU HAVE BEEN WARNED!

UPDATE! So Victorian Plumbing eventually got in touch with me on the 1st June 2020. Agreed to replace the panel as a gesture of good will, and the panel would be delivered in 3-5 working days. Fast forward to 22nd June 2020 and still no sign of the panel despite several emails. The only response I've had is that this has been escalated and someone will be in touch. Looks like I'll have to go through my credit card company for the money back as Victorian Plumbing are just wasting my time!

Purchased a bath panel which subsequently started to split. Upon contacting them they have advised that the split was caused due to water being allowed to pool as the panel was not fully flush. All despite the fact there is a sealed shower screen in place and silicone sealant meaning it was physically impossible for water to have pooled. Should have known this was going to be an issue when the 700mm end panels kept arriving at 680mm wide. Don't bother!

I bought a diamond necklace for my partners birthday and it was not only far cheaper than the high street jewelers but much better quality. My partner was really happy with her present and Angelic diamonds were amazingly helpful in exchanging the chain when I realised I'd purchased the wrong length. I will definitely recommend and use them again.

How a company can get something as a bath panel wrong so many times is beyond me. I ordered a 1700mm bath side panel and 700 bath end panel from them just over 2 weeks ago. When going to fit the end panel I noticed it was only measuring 680mm. I contacted Victorian plumbing, and after a slightly heated discussion they agreed to send another panel out next day. Well two days later the new panel arrived. Upon arrival I opened the box and measured the panel. Once again it only measured 680mm.
So back onto the phone to Victorian Plumbing, another heated discussion and eventually they agreed to send a third panel next day delivery. I was ASSURED they would check the size before sending it out. Well low and behold the third bath panel is still only 680mm wide. The running joke in my house now is that All i want for xmas is a bath panel that fits and a finished bathroom. Absolutely useless!

In the 7 years I've had my shower i've had numerous problems. Initial leaks from the shower required an engineer to come out twice in the first year of installation. In the last year the shower has been dripping constantly. Parts through Aqualisa are extremely expensive compared to third party retailers, emphasising the mark up added by Aqualisa direct. Onto my dripping shower. I purchased a new cartridge and arranged for an engineer to come out and replace the leaking one. Engineer was unable to change the cartridge due to corrosion from hard water. Told me this isn't the first time he'd had this problem with this particular model (Siren). only way to get the cartridge out would be to break the front apart which would have added another £84 for more parts to repair it. So after spending £230 on parts and an engineer I now need to buy a new shower. Aqualisa sell the same shower for £392 on their website yet you can buy this through a number of retailers online for between £228-299! Had Aqualisa told me in advance there was a chance the shower would be an issue i'd have just purchased a new unit. I was also told by the engineer that if the unit is taken apart that the etched parts of the shower won't line up properly again as it's hand built. Aqualisa should have advised me of all this prior to getting parts and an engineer out!

Amzing service. Sent my iPad and the following day the money was in my account. Would highly reccommend

I joined Homeserve after numerous attempts to Get British Gas out to service my boiler and numerous failures. Almost 2 months after signing up for boiler cover with Homeserve I finally managed to get someone out to do a Health check/Service on my boiler. I was somewhat dismayed to be told my insurance was null and void because I did not have 300mm clear space beneath my boiler. There is a 10mm strip of plasterboard with a 400mm x 400mm access panel below the boiler specifically for access to all the fittings for maintenance and removal if required. 5 years with British Gas and never once was there an issue with access yet Homeserve's engineer immediately had an issue with it. Needless to say if this is the level of service then it's lucky I didn't have a boiler breakdown whilst with them.

Every year when I book my boiler service there is an issue. From not turning up, to not calling, as they state they will, when on their way. Having to rearrange appointments that end up being weeks later, meaning more time wasted. One year I had the engineer push and push about having Hive. And yet again today I've had an appointment missed because the engineer didn't call when they were on the way. Apparently they can't guarantee a call! Now I can't get the boiler serviced until January 14th at the earliest. If you are going to state that the engineer will call then I expect them to call. I only work a short distance from home so I don't see why I should sit in all day losing money. I've had enough of them and am currently seeking cover elsewhere. DON'T BOTHER WITH BRITISH GAS. Shareholder profits are more important than customers.

Easy to order from and fast delivery. Have never bought anything from them prior to this but would def do so again

The service was very efficient. Coach was clean and the drivers kept us all up to date with what was going on. At the end of the day it's not the quickest way to travel but I can't fault the service provided.