Contacted Crystal windows online about getting a quote and the following day I was called back. A sales rep was sent the same day. Very efficient I thought.
Upon arrival the sales man was very polite, typical sales type, but that was to be expected to a degree.
Having spent some time taking my details we went round the property discussing what windows I wanted where. The style etc and off we went to sit down ans work out the price.
This is when is started to go rapidly downhill. He immediately started bad mouthing the smaller independent companies we’d had round for quotes. Telling me they weren’t interested in giving me quotes or they would have done the very same day. Therefore he was the only person interested and essentially telling me I should buy windows from him.
I ignored this initially as I wanted to see what the cost was.
Fast forward 15 mins and he hit me with it. “The list price is £15k (for 5 windows!) however he could do them for £10k.” But……If I was willing to do a deal with him there and then he could offer me a further discount. Here’s the catch. He can’t tell me what that discounted price is unless I agree to a deal! Why would anyone agree to buy something without knowing the cost?!! Never mind the fact that £15k clearly isn’t the list price if they can do so many discounts! It’s an industry standard way of doing deals he told me! Bulls***! I work for a major main contracting construction company and this is not industry standard! Needless to say I asked him to leave.
The following day Crystal windows tried calling, and sent a text, offering me factory direct prices and another discount! How convenient seeing as I said no the precious day to the extortionate £10k and NO to the salesman’s mystery discount!
Subsequently the two independent companies have come back to me at prices between £4,800 and £5,500 so I most certainly won’t be buying from Crystal!