Absolutely useless!

I ordered a double glazed unit for my front door, there is a curved top to the pane. This was back in October 2024

I had correspondence with the team at Sealed Units. Sent a template with clear instructions on how much to take off all the way round to ensure a good fit.

After weeks of waiting I got an email to say my glass had been delivered. Great! But there was no sign of any glass. I contacted Sealed Units to be told that the glass had been broken in transport! They would get another one made ASAP.

Weeks pass, estimated delivery date after estimated delivery date given but no sign of any glass.

Finally on 3rd Feb 2025 the glass arrived. This morning I started the process of removing the old glass from the door but thankfully stopped. I wanted to check the new glass would fit. Low and behold the remade pane is too big! They simply haven't followed my instructions. I made allowances for tolerances stated on their website so this is simply a case of they have just cut round my original template without trimming the glass.