Andrew

Warranty bought from Big Motoring World with car - very bad idea. I first reported a leaking radiator in January quote provided and STILL WAITING for an engineer to inspect the car before allowing the radiator to be replaced. Nobody answers the phone - I’ve got a request for further information from Warranty 2000. Their ‘proposal number ‘ is 8508220. NG19 FAO . Still waiting for that call……

Don’t buy the warranty!! Fooled again by persuasive salesmen. I reported coolant leak three months ago, first they tell you to bring to their depot, then they say take it to a garage for a quote. Then they say it has to be inspected. Weeks later still nothing. Another racket.

Appallingly lax customer service. Told not to use a produce because of a danger of electrocution. Fix agreed and now 6 months waiting for action. No ventilation! I used to specify their products regularly -did so for some 40 years- no longer , a story of failure from the arrogance of a market leader.

It’s a complete waste of time trying to deal with these people , spend half an hour completing quote details, they ask for payment then tell you to chat, the chat drops out after you start to get some where, you ring, they say the wait is one minute , and answer after 10, you start to explain then they drop the call and don’t ring you back. What a load of AI Bo**ocks.

I am a nationwide customer for years and years. The APP was a great addition BUT its functionality is getting worse. I had to restart the iphone every time I wanted to use it. I fixed it by reloading the APP. now they have changed it and it won’t open again . I’ve lost faith and I’m going to use my Halifax account as my daily account.

Bought 2 Nespresso, one for each house, BIG mistake. Yet another endless and pointless phone call in a line of migraine inducing hour long conversations. This time about a refund of money wrongly taken. Hours trying to sort out an offer when the codes didn’t work, money taken for ‘free’ pods. My GOD , give me a kettle and a jar of Maxwell House!!!

On 27 September last year I was in a severe accident caused by a foreign national who admitted he had been on wrong side of road. My car was undriveable and I was in a rural area alone. I called the AA expecting to be able arrange a recovery and was told that this would cost £400. The agent was clearly working from home and couldn’t make her payment system work (not a funds problem!) training or IT at fault I don’t know - she tried several times and many useless phone calls and an hour after the initial call I just gave up. I got no help at all; stuck in the countryside with nothing , police dint bother to come. I turned to my broker to find a recovery firm (after 4 hours!). That unfortunately took me down a path where my classic car was unnecessarily written off when I could have retained control and had it repaired economically at third party expense if the AA hadn’t let me down.

Whole experience spoiled by a failure to identify need to change tax status of car. My previous call to ask about the salesman’s comment ( nobody had disclosed it was an ex Motability car until today) about ‘going to a post office ‘ was dismissed as something which would be dealt with by collection team- actually what I received was dangerous advice borne of bad training/ignorance - ‘it’s not your fault if you can’t tax it- do it later’. Any untaxed car is potentially uninsured and can be seized and we later saw there was an ANPR check at M25 J25 - wisely we had to run and sort this out ourselves- I missed a Train as a result. Not what I would call ‘total service’ ! shame - staff were delightful- just sort out the training and give some thought as to how things go wrong when assumptions are made. Please don’t give me the usual feedback response PLEASE!

Train cancelled; replacement bus service never arrived. Cost me £22.00 for taxi. This could have been avoided if there was a notification of delay.
Service provider refers me to trainline

The art of making life difficult. The whole premis of this app is that a guarantor fits into the box provided. I have multiple income sources - too difficult; The address list is out of date (by 3 years) - so no way of correcting that with a manual update.

Maybe it can do simple things but completely failed to identify 3 separate streams of monthly-paid income and seemingly can’t add up the ones it finds. If you want to spend more time trying to get it to work properly than you would in scanning a few bank statements then go ahead.

I obviously trusted this APP too quickly, sold me (and still has on sale ) tickets for trains that disappeared off the time table 6 weeks ago. Result - £30.00 taxi to finish off my journey at 10 pm. Easy to use yes- to get yourself stuck without a journey home . NOT RELIABLE!!!

Poor, poor, poor- having paid premium price for a refurbished 'excellent' iphone 12 which arrived with a cracked lens (birthday present now missed) it is appalling that it is impossible to contact them directly. Poor quality control evidently and an impenetrable website.Stop patting yourselves on the back and get some human beings available on a phone. Its called customer service.

Instead, trying all the options, it seems the only way to get this fixed (a replacement!) is to cancel the order and accept a discounted refund - go away! None of the options in 'HELP' help at all. Its not MY JOB to spend time working out how to get what I paid for; its yours and you havent done it.

If there was a minus star they get it. If you want to waste your life on the phone (at £/min) trying to find out why you haven't got your goods then carry on. Disingenuous 'chat' that drags on with huge gaps of time for responses, and then dies, call options that lead nowhere. They seem to think when they say the goods are with Hermes its no longer their problem; Hermes say (website only of course) somehow its my job to chase the vendor even though they say they have the goods (somewhere!). Its the sender's choice of courier, their job to deliver what they have been paid for. My first time and my last -lets all get back to the High Street!
They have asked for my edit to the previous review. Here’s the update-no change- told them ( when eventually I tricked my way to a real person) I wanted to cancel the order but they said I wouldn’t get a refund until the (apparently lost ) item was back in their.warehouse. Showing a (probably deliberate) Fundamental misunderstanding of law : they have to provide what had been paid for. They now say I gave them a wrong order number which is very odd since I received replacement goods a week later - we are quits then , but their service is still rubbish!

Came highly recommended and correctly installed but makes a disturbingly loud ‘popping’ sound randomly when firing up, (almost a bang) for no reason I can understand.

Like previous reviewer, next day delivery promised and here we are 4 days late because of incompetent labelling of order and dumb couriers repeatedly trying to deliver to the wrong address.

Did what they had to efficiently, none of the usual delivery hassles.

Outrageous, polite, but useless. This comapany has taken money on basis of delivery quoted on website then (when chased on due date ) tell you its another 8 weeks. Result? Uninhabitable house and 2 months additional rental.
They will apologise etc etc andsuggested I cancel my order (which would let them off the hook!) overall this is simply rubbish retailing and, in fact a breach of contract. Avoid.

Stocked , quick and easy!