MS VANESSA POUNDER

Hi,

We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.

The Perfume Shop

Thank you for the positive feedback! It means a lot to us.

Dear Ms. Vanessa,

We’re very sorry to hear about your concerns and understand your frustration. At Effecto app, we take these issues seriously and are working hard to improve our processes and customer support. Please know that we want to help resolve your situation.

When you contact us, please include your account email and, if possible, your order number. For further assistance, reach out at help@effecto.app.

Sincerely,
Effecto team

Dear Ms. Vanessa,

Thank you for sharing your concerns about the Effecto app. We sincerely apologize for the unexpected charges and the distress this has caused you. Please know we take these issues very seriously and are working to improve our billing transparency and customer support.

For immediate assistance, please contact us at help@effecto.app. When reaching out, kindly include your account email and, if possible, your order number so we can review your case and assist you promptly.

Sincerely,
Effecto team

Dear Ms. Vanessa,

We're very sorry to hear about your experience with the Effecto app, and we understand how upsetting unexpected charges can be. Please rest assured that we are actively working to address concerns like yours and take any billing issues seriously.

To resolve this quickly, please contact us at help@effecto.app with your account email and, if possible, your order number. Our support team will investigate the situation and work with you directly.

Sincerely,
Effecto team

Dear customer. Thank you for positive feedback and review, we really appreciate it.

Hello Vanessa

At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.

We empathize with the frustration that additional charges may cause and want to assure you that we are committed to assisting our customers in appealing these adjustments. In this instance, the carrier levied a fee that we are obligated to pass on.

To initiate a dispute with the carrier, we are obligated to provide compelling evidence supporting our case. While I understand the challenges associated with providing such details post-shipment, we must adhere to the carrier's dispute resolution requirements.

To proceed with the dispute and appeal their decision, we kindly request the specific details previously outlined by our Disputes Team.
We sincerely apologize for any inconvenience caused and greatly value your feedback.

Kind Regards,
Dan
The ParcelHero® Team

We’re delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

Thank you