Additional charged they don’t warn you about
After sending my parcel at a value of £18 following all the correct measurements weight ect a week later I was then charged with an additional £14.56 which came straight out of my bank they just sent me an invoice with no proper details so I’ve no idea why they just said it was audited and the charge was incurred… fuming 😡
Reply from Parcelhero.com
Hello Vanessa
At ParcelHero® we always work hard to provide great service and we're sorry to hear that your experience did not live up to your expectations.
We empathize with the frustration that additional charges may cause and want to assure you that we are committed to assisting our customers in appealing these adjustments. In this instance, the carrier levied a fee that we are obligated to pass on.
To initiate a dispute with the carrier, we are obligated to provide compelling evidence supporting our case. While I understand the challenges associated with providing such details post-shipment, we must adhere to the carrier's dispute resolution requirements.
To proceed with the dispute and appeal their decision, we kindly request the specific details previously outlined by our Disputes Team.
We sincerely apologize for any inconvenience caused and greatly value your feedback.
Kind Regards,
Dan
The ParcelHero® Team