JO

John

United Kingdom

Reviews

Review of Step One


Rated 5 out of 5 stars

They stick by their guarantee

great product but needed a size bigger as I haven't got a washboard stomach and the waistband was tight they stuck to their promise and provided a free pair at the larger size

September 2, 2025

Review of Goggles4u UK


Rated 5 out of 5 stars

I just needed a single pair of glasses…

I just needed a single pair of glasses and many others make you buy two pairs to get a discount So Goggles 4 u were the cheapest option. Glasses were great as was the service. I didn't like my first pair so they swapped them for a different style with no problems I will use them again

September 1, 2025

Review of Lensology


Rated 5 out of 5 stars

New lease of life for your favourite glasses

Sent my old pair of glasses that I found very comfortable but had over time become scratched. they replaced the lenses with lovely clear ones to my prescription so I have a new lease of like to my favourite glasses

September 29, 2025
Unprompted review

Reply from Lensology

Hi John,

Thank you for sharing your experience!

We're exhilarated to hear that your favorite glasses have a new lease on life with the clear, prescription lenses we provided. It’s wonderful to know you find them comfortable again.

We appreciate your trust in us and look forward to serving you whenever you need new lenses or eyewear solutions.

Kindest regards,
Barry

Review of Openreach


Rated 5 out of 5 stars

Smooth install

Engineer arrived on time and did the installation quickly and made a good job of hiding cables. He made sure I could get on line before leaving

July 28, 2025
Unprompted review

Review of Chase


Rated 2 out of 5 stars

I used to use it for day to day…

I used to use it for day to day spending but cashback is now dependant on a 1500 deposit and saving rate is better elsewhere so don't use it any more. They had offers to entice customers but slowly withdrew them

February 13, 2025
Unprompted review

Reply from Chase

Thank you for the feedback.

Review of Chase


Rated 5 out of 5 stars

convenient when you can swipe

I use this card for my day to day spending I like the instant notification on my mobile of a transaction.
The lack of bank details on the can can be inconvenient as you keep having to log on to your app rather than simply looking at the card and I cant see it makes the account any more secure. This should be an option.

August 17, 2024
Unprompted review

Reply from Chase

We love to hear you like our banking services!

Review of Menkind

Review of FRASERS


Rated 3 out of 5 stars

Buyer pays returns postage

Will not use again as refund postage is at buyers expense. Clothing and shoes need to be tried on as sizes differ between brands

March 1, 2024

Reply from FRASERS

Hi John,

Thank you for taking the time to share your thoughts with us. 

We are truly sorry to hear that the service you received fell short of your
expectations. Please accept my sincere apology for any inconvenience caused. 

I have sent you an email to discuss the matter further and find a solution that
meets your needs. 

I appreciate your feedback and hope to have the opportunity to serve you better
in the future. Have a great day ahead.


Kind Regards,

Nisha
Customer Service

Review of Jet2holidays


Rated 5 out of 5 stars

Found ourselves new package holiday company now

We have travelled with Tui for years but used jet 2 for the first time to go to Malta in the Autumn. We were so impressed that we used them again for Tenerife in January. Planes had enough space and the pre order breakfast was very good. They have a different range of hotels from Tui so gives you more choice.

February 3, 2024

Review of Yodel by InPost


Rated 2 out of 5 stars

Just after I gave a positive review…

Just after I gave a positive review Yodel failed on the next delivery no communication and arrived late

December 15, 2022
Unprompted review

Reply from Yodel by InPost

Hi there, I am sorry to hear about your experience thus far. I would really like to have a look into this for you. Please could you email socialmediaescalations@yodel.gnatta.com with the full name as on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Social Media Team

Review of Yodel by InPost


Rated 5 out of 5 stars

The app saved my delivery

The app saved my delivery when the sender addressed my package to the wrong house number the photo posted on the app allowed me to find the house that it had been incorrectly addressed to and retrieve my package

December 11, 2022
Unprompted review

Review of Chequp


Rated 5 out of 5 stars

Must be the quickest way to get a covid test

I was let down by a testing provider and looked around for a testing company that could provide a certificate for my cruise as fast as possible. I paid for my test and had an e mail with a code straight away I then clicked a link inserted the code added passport number took a photo of my own test kit result and had a certificate within minutes. Very quick process

September 1, 2022

Reply from Chequp

Dear John,

Thank you for the recent review.

We are glad to know that you are satisfied with the service provided, thank you for sharing your best customer service experience with us. will be more than happy to assist you in the future.

Regards,

Review of Slumber Hut

Review of Buyagift


Rated 4 out of 5 stars

Read the full details

Make sure you read the full details about your voucher. The Hello fresh voucher can only be used if the person you purchase it for does not have an existing subscription its a new customer offer. it does say it in the print but the implications are not obvious. The voucher title should include the words (new customer only)

August 8, 2022
Unprompted review

Review of Toolstation


Rated 5 out of 5 stars

my first port of call for items

Items cheaper than elsewhere and ready to collect in a few mins

August 6, 2022

Reply from Toolstation

Good Afternoon,
Thank you for taking the time to review our service, we are so happy to see we provided 5-star service!
Have a wonderful day and we can't wait to have you back again soon.

Kind regards,
Jazmin

Review of Buyagift


Rated 1 out of 5 stars

Bad customer service

Lets hope that you don't have to contact customer services with a problem Tried ringing at 4.30pm and they said they were closed the web site says open to 5.30. Then the web chat started at 43 in line, got through and the operative obviously had something else better to do as I was put on hold multiple times for long periods. Gave up in the end and contacted restaurant direct.

April 1, 2022
Unprompted review

Reply from Buyagift

Hi John,

Thanks for your review and we're so sorry to hear of these issues you've encountered. We will address the issues you mentioned and review with our team.

Please email tellusmore@buyagift.com with your voucher details and our team will be happy to process the refund for you.

Kindest Regards
The Buyagift Team

Review of Covidtestdirect


Rated 5 out of 5 stars

Why pay more these are great

This was one of the cheapest on the government list for day 2 return tests other than a bit of messing about with the app which is designed for I phone delivery was ultra quick by Hermes. I would have no hesitation in ordering again

January 24, 2022
Unprompted review

Review of Policy Expert


Rated 5 out of 5 stars

I had a better deal than switching

I had a better deal than switching and when I had some pre policy start amendments they were even able to reduce it further where some companies take changes as an opportunity to increase premiums. Staff I spoke to were great

October 17, 2021

Review of Appliances Direct

Review of Toolstation