emma

Charging £190 when the problem took 1 minute to fix is extortionate.

Taken over a £100 and not delivered my contact lens. Have called them repeatedly. Requested my money back. Been promised a call back by a senior manager who does not bother calling back. Told to keep waiting. Told again today it would arrive which I did not believe having received no notification. Unsurprisingly my order never arrived again. Nightmare dealing with this company. They still have my money and have not refunded me.

Still waiting on the phone - over an hour wait time. They are supposed to be safeguarding my pension but can not even manage to answer the phone. Awful service.

No flowers have been delivered to a friend. No reply to numerous emails. No refund.

I hope you read the reviews before buying anything from this company. I have today made a report to the Competition and Markets Authority. You will see that the website states: "5 star reviews - shop with peace of mind" That statement is completely misleading for consumers. It provides a link to a couple of reviews from google. The reality is utterly different - most consumers give 1 star and the overall star rating is 2.8. Equally, on Trustpilot, over a third of consumers rate Luxus as poor or bad. My experience, is similar to many - initial delays in delivery, numerous varied excuses and endless poor communication. If you do finally receive the furniture, less than a year later a panel on the table has buckled. After, endless unanswered calls and emails, I have requested my money back so we can buy a new garden set. This has finally resulted in a response that they could take the table away to see if it could be fixed but it may infact be our fault. Unsurprisingly, I have no confidence that responsibility would be accepted and the table would be returned fixed within a reasonable period and without endless further hassle and upset. This has been an exhausting and upsetting experience. Please be aware that if you write a negative review on Luxus they will seek to remove it - 70 poor and/or bad reviews have been removed because Trustpilot did not receive a response - it's important to do so, so your review remains. If there are a further 70 dissatisfied customers who wrote a review initially, it makes me concerned as to how many more there are? It would be a much better use of Luxus's time to seek to resolve complaints.

Hedge trimmer and wood cutter arrived really quickly, good service.

Good - delivered quickly

Ordered Beko freezer = price £500!!! Have now discovered Appliances Direct are charging exorbitant prices (this usually retails at £200 in John Lewis and many other places). The high demand because of the current pandemic has led Appliances Direct to blatantly profit from vulnerable customers. I will never use this company again.