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Luxus Home and Garden Reviews 701

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the furniture, noting its solid construction and elegant appearance. Consumers are particularly pleased with dining sets, sun loungers and tables, highlighting that the products enhance their outdoor living spaces. People also appreciate the value for money, considering the quality they receive. The company's service receives accolades, with reviewers frequently mentioning efficient and courteous delivery teams. Consumers value the assembly service, where available, and appreciate the removal of packaging. The responsiveness and helpfulness of the customer service team are also highlighted, with staff promptly addressing queries and resolving issues. The easy navigation of the website and the straightforward ordering process contribute to a positive overall experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Lovely and very practical dining set. Upon installation, we had 1 chair that was partly broken and some cushions with stains, but Luxus Home and Garden easily and quickly replaced them within a shor... See more

Company replied

Rated 5 out of 5 stars
Verified

Very good experience with Luxus. Prompt delivery and an issue with one of the chairs and a seat cover chewed up by the robot lawnmower, were resolved very quickly. Couldn’t fault the customer experien... See more

Company replied

Rated 5 out of 5 stars
Verified

Lovely furniture. As good in real life as online. Heavy and beautifully made. Follow up products excellent. Follow up help excellent . Only negative is the umbrella is not jet black and should have be... See more

Company replied

Rated 5 out of 5 stars
Verified

Beautifully made products, excellent service and communication. Your delivery company is a huge credit to you. 2 of the chairs were the wrong ones, the driver noticed, took it upon himself to call an... See more

Company replied

Rated 5 out of 5 stars

Order arrived and had some small issues with a faulty batch of cushions, the team dealt with this very quickly and within a few days we had new cushions. Same error again but approached the team and t... See more

Company replied

Rated 4 out of 5 stars
Verified

Furniture was delivered later than originally scheduled due to processing problems in country of origin but we were compensated for that with a teak care kit. The furniture itself is very nice and w... See more

Company replied

Rated 4 out of 5 stars
Verified

The quality of the product, when we got it, was excellent: well crafted and solid teak chairs and table — very attractive and comfortable. There was, however, a delay in delivery, beyond the company’s... See more

Company replied

Rated 4 out of 5 stars
Verified

I began to get worried when the furniture didn’t arrive a week past the suggested time, so contacted customer services. Kane was very reassuring and helpful and explained the delay. He gave me a new t... See more

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Rated 5 out of 5 stars
Verified

Easy to order they kept in touch through the delivery process and the 2 fellas that delivered were fast and polite 👍🏻

Company replied

Rated 4 out of 5 stars
Verified

Very pleased with the quality of the garden furniture (2 sunloungers, table, 6 chairs) and good value for money. Dropped one star as the first 2 sunloungers were damaged and the delivery guys took the... See more

Rated 4 out of 5 stars
Verified

The table/chairs are very good quality. This was let down by the delivery team who were poor: they came without tools (they asked to borrow some) & built the table the wrong way round under a long p... See more

Rated 5 out of 5 stars
Verified

Really quick delivery and table matched expectations completely. Solidly built and looks as if it will withstand my seriously windy coastal weather. I will buy more from Luxus

Company replied

Rated 5 out of 5 stars
Verified

Dining table and four chairs seem sturdy and well made. Delivery was efficient. We have oiled the table and chairs and the furniture looks lovely on the patio. I thought long and hard about this purch... See more

Rated 5 out of 5 stars
Verified

The product is fantastic and worth the wait. The only disappointment was that the delivery was some 4 weeks later than expected and being kept up to date with the delays wouldn’t have gone amiss. Havi... See more

Company replied

Rated 4 out of 5 stars
Verified

The dining set was easy to order online. When the product was delivered the team were very polite and efficient at putting together the table and taking away existing set. The table and one chair had... See more

Rated 5 out of 5 stars
Verified

Great quality table and chairs, they delivered when they said they would didn't take long at all to come. They set it all up and took the plastic away there was a small problem with the table as its... See more

Rated 5 out of 5 stars

Ordered garden dining set plus 3 sun loungers and a bench. Service was excellent, furniture arrived in Scotland only a few days after placing the online order. The furniture itself is beautiful... See more

Rated 5 out of 5 stars
Verified

Excellent service and fabulous product. Very pleased with my new 10 seater table and chairs, it has really made my outdoors and outdoor living space. Great quality in the product too and the delivery... See more

Company replied

Rated 5 out of 5 stars
Verified

The products themselves are great and good value. However it was only after delivery that I realised I needed to buy four base weight units for the cantilever parasol - and it required a phone call... See more

Rated 5 out of 5 stars
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We ordered the Giant Teak Set with a 3 meter table & 12 chairs. We also ordered the cover which is immense and fully waterproof. All very high quality & extremely nice looking. The table & chairs... See more

Rated 5 out of 5 stars
Verified

Excellent - furniture solid and well made. Exactly what we wanted and worth paying for the assembly at home. We felt it was well worth the price, but only thing we were not so impressed with was the... See more

Rated 5 out of 5 stars
Verified

Great company and great product. Communication was excellent and very happy with our new purchase.

Company replied

Rated 5 out of 5 stars
Verified

Garden furniture is beautiful, very heavy and solid. Took a little longer than expected to arrive but I was informed of the delay. The delivery was brilliant, it was delivered whilst I was at work to... See more

Rated 5 out of 5 stars
Verified

Delighted with the build and quality of the garden set (coffee table, bench & 2 chairs) supplied. They were delivered on schedule, and I’m generally happy with all my interactions with Lexus Home & G... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service from start to finish! Superb quality and adds elegance and style to our garden. Recommend the unpacking and assembly service, well worth the little extra! Sustainable teak garden... See more

Rated 5 out of 5 stars
Verified

I bought the teak extending table with stackable teak chairs. Everything, from the initial transaction, the communication to the craftsmanship has been outstanding. I couldn't fault a single thing... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m absolutely delighted with my garden table and chairs from Luxus. Beautifully made furniture, superb quality, fast delivery and well packaged. The delivery company Luxus use are very efficient and... See more

Rated 5 out of 5 stars
Verified

Great service - great price - great product I purchased over £2000 of garden furniture, which anywhere else would be twice the price, and the quality was fantastic The delivery went smoothly, and it... See more

Company replied

Rated 5 out of 5 stars
Verified

Teak and table and 8 chairs. Very good quality and style. Easy to understand the website and excellent customer service. Items were delivered promptly and were erected by two marvellous men - at a... See more

Rated 4 out of 5 stars
Verified

Great looking table and chairs that feel very solid. We paid to have them assembled for us, which was great. The guys were friendly and really efficient: given it was all put together with dowels, it... See more

Company replied

Rated 5 out of 5 stars
Verified

We love the luxus patio furniture we bought. All of it is beautifully made and the finish is so smooth to the touch. We paid for the delivery service that set up everything and took away all of the... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service- efficient & very quick delivery from Luxus. The dining set we ordered is amazing. Great quality and looks fabulous. Such incredible value - we are very happy customers. Thank you.

Rated 5 out of 5 stars

What a fabulous company! Not only do they sell excellent quality products, but they are also super responsive. I asked their support if they could get my order out at an entirely unreasonable speed...... See more

Rated 5 out of 5 stars
Verified

Delighted with my beautiful furniture. Looks even nicer than on the website and is fabulous quality, really sturdy and solid. I paid extra for delivery to garden and assembly - well worth it.

Company replied

Rated 5 out of 5 stars

went above and beyond, recommended! Ordered table and chairs for my dad visiting on his 80th birthday, made sure I received everything in time, I'm grateful!

Company replied

Rated 5 out of 5 stars

Love my new Garden Furniture from Luxus. Beautifully finished, delivered very quickly. Quite heavy and robust [which I love], built to last. Looks great in our newly landscaped garden. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

Absolutely fantastic customer service. We had some requests for an expedited delivery, and a few more things, which were accommodated for at every turn. The furniture is excellent and I honestly canno... See more

Company replied

Rated 4 out of 5 stars

We ordered a dining set from Luxus and we found the communication excellent in answering any queries we had. The furniture was delivered by excellent delivery men who assembled and showed instructio... See more

Company replied

Rated 4 out of 5 stars
Verified

Very fast and efficient delivery. We paid the extra for the assembly and packaging removal (which was worth it as there was quite a lot of packaging) The table and chair set is very nice and built ni... See more

Rated 5 out of 5 stars
Verified

I love the dining table and chairs all my family have admired them. Outdoor dining is now a real pleasure. The service was excellent from start to finish and the delivery team were quick, efficien... See more

Company replied

Rated 5 out of 5 stars

Although the delivery of my furniture took a while, it was well worth the wait! It’s beautiful! Really solid sturdy well made furniture, and looks stunning! The comms from the company were good too wh... See more

Company replied

Rated 5 out of 5 stars
Verified

Your website is very good and my table and chairs are excellent quality and such good value. I ordered a set for my daughter and it was great that you held the order for 3months while they moved .... See more

Company replied

Rated 4 out of 5 stars

Simply incredible customer service. Customer service received 5 stars. Just too many flaws in the table to give it 5 stars but I will use this company again as they have been superb.

Company replied

Rated 5 out of 5 stars
Verified

Fantastic products and after sales service, we are really happy with our garden dining set, would definitely buy from Luxus again.

Company replied

Rated 5 out of 5 stars
Verified

Site is easy to navigate, ordering process was simple, and order arrived quickly. Very happy with the garden chairs:they are well made and stack beautifully.

Company replied

Rated 5 out of 5 stars
Verified

Great service , immediate response to my questions. Polite and courteous . Dealt with my issues immediately and reacted successfully without hesitation. First class customer care and have no problem... See more

Company replied

Rated 4 out of 5 stars
Verified

The quality of the furniture is excellent. Delivery men were so helpful. Delivery date had to be queried but communication was very good and it all got sorted in the end.

Company replied

Rated 5 out of 5 stars
Verified

Quality products and a quick and efficient delivery, can’t wait for my next get together

Company replied

Rated 4 out of 5 stars
Verified

All seemed well . When checking over the table and chairs I found the plastic feet were missing from 2 of the chairs . The ones with them on were a bent nail with a place of round plastic pushed... See more

Company replied

Rated 5 out of 5 stars
Verified

Great furniture for a good price and customer service was brilliant.

Company replied

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Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Outdoor Furniture Store

Written by the company

Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.

Award-Winning Service...

Written by the company

Luxus Home and Garden are commited to good, responsive customer service.
We have a longstanding commitment to treat all customers with respect, support and kindness.

Contact info

Promotion box for Luxus Home and Garden

Our Biggest Ever Sale!

Fantastic deals on Teak Furniture in our Summer Sale, Now On!

4.7

Excellent

TrustScore 4.5 out of 5

701 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Great company and great product

Great company and great product. Communication was excellent and very happy with our new purchase.

September 17, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi JR,

Thank you for your review and for your kind words, it is appreciated.

We are delighted to hear that the service and communication were to your satisfaction, we love to hear experiences such as these.

If you need anything else please don’t hesitate to ask and we hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Easy to order they kept in touch…

Easy to order they kept in touch through the delivery process and the 2 fellas that delivered were fast and polite 👍🏻

September 16, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Mike,

Thank you for your kind comments, it’s great to hear from you.

We will be sure to pass on your words to our team and we are delighted to hear your experience was satisfactory!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Gorgeous garden dining set

Lovely and very practical dining set.
Upon installation, we had 1 chair that was partly broken and some cushions with stains, but Luxus Home and Garden easily and quickly replaced them within a short time.
Meanwhile, we have treated the teak dining set with the accompanying teak sealer (at extra cost), and it looks amazing.

September 9, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Eroma,

Thank you for your kind words and for taking the time to leave us a review.

We are delighted to hear that your query was resolved with us and we appreciate your understanding during this time. It is fantastic to hear that you are happy with your furniture.

If you need anything else we are always here to help.

We hope you enjoy your new dining set!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Beautiful product

Quality products and a quick and efficient delivery, can’t wait for my next get together

August 20, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Joanna,

We appreciate you taking the time to leave us a review, your time is appreciated and we love to hear feedback such as this.

If you need anything else in the future you know where we are and we also look forward to seeing you again soon!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Product great quality

Product great quality. Good delivery service.

September 8, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Michael,

Thanks for leaving us a review!

We are delighted to hear you are pleased with the quality and service that you have received. Your comments will be passed along to the team and if you need anything else in the future please don’t hesitate to ask.

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Great furniture for a good price and…

Great furniture for a good price and customer service was brilliant.

September 8, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Glen,

We appreciate you taking the time to leave us a review, your kind comments are extremely valuable to us.

Your experience will be passed on to the team and we hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Great experience with Luxus

Very good experience with Luxus. Prompt delivery and an issue with one of the chairs and a seat cover chewed up by the robot lawnmower, were resolved very quickly. Couldn’t fault the customer experience and the table looks great. Happy to recommend.

September 5, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Harry,

It’s great to hear from you, thank you for taking the time to leave us a review!

We couldn’t be happier that your experience and the service provided was to your satisfaction, we love to hear comments such as these.

Our team will be made aware of your feedback which is extremely valuable to us.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Excellent company communication about…

Excellent company communication about information re products.
Service feels personalised.
Furniture is lovely and of great quality.

August 29, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Geraldine,

Thank you for your kind review, it’s lovely to hear from you.

We are delighted to hear of your overall experience with us and customer satisfaction is very important to us, we will be sure to pass along your fantastic comments to our team.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Really fast delivery and easy to…

Really fast delivery and easy to arrange, beautiful furniture thank you

August 27, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Nicola,

Thank you for your lovely review, we are delighted to hear about your experience.

We hope you continue to enjoy your new furniture! If you need anything else you know where we are.

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars

Love my new Garden Furniture from…

Love my new Garden Furniture from Luxus. Beautifully finished, delivered very quickly. Quite heavy and robust [which I love], built to last. Looks great in our newly landscaped garden. Thank you.

September 16, 2025
Unprompted review
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Lisa,

Thank you for your wonderful review and we’re delighted to hear that you love your new furniture!

We will be sure to pass on your comments to the team and don’t forget we are always here if you need anything further.

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Stunning quality

I bought the teak extending table with stackable teak chairs.
Everything, from the initial transaction, the communication to the craftsmanship has been outstanding.
I couldn't fault a single thing!

August 19, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Nina,

Thank you for your kind comments and for taking the time to share your experience.

We are happy to here that you feel the service and the quality itself is outstanding, we love to hear comments such as these and we are very thankful for the review.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Easy ordering process and speedy…

Easy ordering process and speedy delievry

August 13, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Anousha,

Thank you for your lovely review, it is fantastic to hear from you.

We are delighted to hear that the ordering process was smooth and the delivery was to your satisfaction.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Customer service was brilliant

Customer service was brilliant The chairs are excellent Nice and strong and they arrived earlier than expected So I was delighted

August 14, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Jane,

Thank you for taking the time to leave us a review, it’s fantastic to hear of your experience with us.

We will pass along your lovely comments to our team, we are happy to hear you were delighted with your furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Lovely furniture

Lovely furniture. As good in real life as online. Heavy and beautifully made. Follow up products excellent. Follow up help excellent . Only negative is the umbrella is not jet black and should have been rectangular and larger .

August 12, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Ms Coelho,

Thank you for your kind words and it’s delightful to hear of your positive experience overall.

We pride ourselves on our high quality furniture so we love to hear comments such as these and we are glad the follow up help has been useful for you, rest assured we are here to continue to provide any support when needed.

Thank you for your feedback regarding the parasol, we do advertise these as a Black colour as shown in the photos on the site, with a size of 2.7m for the canopy and the pole would be circular. However, if you do wish to discuss this further we are more than happy to help. You can reach us by emailing info@luxushomeandgarden.com or by calling us on 0333 772 9013.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Delivered on time and well packaged

Delivered on time and well packaged. Helpful and friendly delivery team.

August 13, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi there,

Thank you for your review, it’s lovely to hear of your experience.

We will be sure to pass on your kind comments to our delivery team and we hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Easy to order,quick to arrive.Very good quality.

Easy to order,quick to arrive.
Very good quality

August 14, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi there,

Thank you for your kind review, it’s fantastic to hear from you.

We are happy to hear that you were pleased with the delivery and quality of your order. Please don’t hesitate to contact us if you need anything else in the future.

Thank you again and we hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Absolutely fantastic customer service

Absolutely fantastic customer service. We had some requests for an expedited delivery, and a few more things, which were accommodated for at every turn. The furniture is excellent and I honestly cannot recommend this company enough! Huge thanks

August 13, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi there,

Thank you for your lovely review, it’s great to hear from you.

We absolutely love to hear of experiences such as these, customer satisfaction is our number one priority and we are delighted to hear of your journey with us. You are always welcome if you need anything in the future from us and we will be sure to pass on your kind comments to our team.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Customer service was great and was able…

Customer service was great and was able to get a quick delivery. The product was high quality!

August 8, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Sally,

Thank you for your kind review, we are glad to hear of your experience.

Customer satisfaction is our number one priority, we are delighted to hear the customer service received was great and you were pleased with quality, we love to hear comments such as these and we will ensure this feedback is passed on to our team.

We hope you enjoy your new purchase!

Kind Regards,
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Really quick delivery and table matched…

Really quick delivery and table matched expectations completely. Solidly built and looks as if it will withstand my seriously windy coastal weather. I will buy more from Luxus

August 7, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi Sarah,

Thank you for your lovely review, it’s great to hear from you.

We are very happy to hear that your expectations were met with your purchase, this is exactly what we love to hear and we are always here if you need anything else in the future rest assured.

We hope you enjoy your new furniture!

Kind Regards
Luxus Customer Care Team

Rated 5 out of 5 stars
Verified

Beautiful table and chairs

Beautiful table and chairs. Delivery men so helpful, polite and efficient. Very happy.

August 7, 2025
Luxus Home and Garden logo

Reply from Luxus Home and Garden

Hi there,

Thank you for your kind words and for taking the time to leave us a review.

We are delighted to hear you are pleased with your furniture and we will be sure to pass on your feedback to our delivery team. Thank you again!

Kind Regards
Luxus Customer Care Team

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