Jason Dodsworth

Scratches suddenly appear after testing, even though items are thoroughly checked previously, told to come back at a certain time and then having to wait 30+ minutes longer.

Will never use the Lowestoft branch of CEX again, complete rip off merchants

I used Betfair for a long time and everything was fine until I noticed a bet hadn't been paid out correctly. No problem I thought, I'll contact customer services and get it sorted. Absolutely terrible experience, a week of being called a liar, told I was wrong and passed around before being told sorry you where right, we've settled the bet correctly and given you £30 of free bets as an apology.

All good until it happened again a few weeks later, and went through the same again, as well as what I was being told constantly changing, Betfair trying to tell me the information I had given them was different to what I had (luckily I'd kept all correspondence) and even trying to alter what happened on the previous instance.

Decent enough betting site when things go smoothly but god awful customer service agents which has resulted in me closing my account and going elsewhere.

Excellent range of Funko Pop figures, some that are difficult to find elsewhere without importing. Items come very well packaged with Pops coming in a sorter and a protector!

Also got Jellybeans and a chocolate! #WINNING

Joined Mr Green from a facebook ad and quickly decided it wasn't for me, so suspended my account. Mr Green then proceeded to pass this information on to other websites and I found that I had so called 'self exclusions' that I did not request.

Dishonest and untrustworthy, avoid like the plague

Either in store or via the web VPZ always give quality, from advice to eliquid to hardware and accessories, they deliver 100% on everything. A company that you can really trust

I can't fault shopto for their prices, speed of delivery and quality. The only downside is recently, more and more often you are shown payment methods which are then not available at checkout. If this was rectified then it would be a solid 5 stars, It can be frustrating and tedious to be shown for example the terms of open pay, klarna or ziop pay only to find once you get to checkout only paypal or card payment is available

Twice I've purchased an egift card and twice it's been delayed 12 hours (so our team can verify it) What on earth is the point of being able to send immediately and state it can be used straight away when this is not the case. Completely misleading and won't be caught out a third time.

11:12 Receive a text saying my delivery will arrive between 10:00 and 14:00 (surely this should have been received pre 10am?)

11:13 Notification that delivery had been unsuccessful

With the technology these days there is absolutely no reason to send a notification over a hour late, and a failed delivery notice a minute later, if you can send the failed delivery message immediately you can send the dispatch email on time!

This and the amount of damaged parcels I receive I wouldn't trust this bunch of clowns with a balloon

I've been making slightly above minimum payments the last few months due to Covid, not as much as I was but now things are improving and I'm starting to get back on my feet. Despite never missing a payment and the statement on the app about supporting customers during Covid-19 they've seen fit to increase my interest by around 4% due to the recent payments.

Time to cut the card up and pay it off I think, you've lost a good customer!

Started a classic pop subscription for 2 pops a month costing £18.99 a month on the understanding the pops sent would be from the selection you had 'thumbed up' received my first box which contained 2 pops that where not on my list so sent a message that I was disappointed.

After a few messages I was asked to select a pop valued at £9.99 which I did and that's when things took a turn from bad to terrible. I was asked to return BOTH pops in return for the ONE I had selected effectively costing £18.99 for a £9.99 pop.

Bad service and absolutely terrible customer service and resolution

Excellent service, awesome mystery boxes and a great collection of harder to find funko pops

Absolutely awful, parcels turn up damaged, delivery drivers seem unable to even ring a doorbell it's got to the point where I'm now in the process of cancelling all of my subscriptions and accounts that use Hermes. It's impossible to speak to a human either through their phone line or live chat.

Such a shame as a year ago I would have highly recommended them, but since the lady who used to deliver the parcels left there's been several delivery persons who never seem to stay long and get worse and worse, even claiming that they couldn't deliver because the road I live on was closed off when it wasn't

Popped into the lowestoft store recently and the staff couldn't help enough, very friendly and their recommendations where spot on, in fact the Traditional Lemonade - Double Lemonade, which I believe is your own brand has become my all day vape choice. Will definitely be using the store on a regular basis

Made a couple of orders so far and am 100% happy with the service, all orders have arrived next day and been packaged very well. Definitely the place to go for vape orders

Let me start by saying I used to love Zavvi, but they seem to be going down hill fast, I have had a few disappointments recently which has resulted in cancelling a subscription service and cutting down on orders.

The last straw came as I ordered a Mega Mystery ZBOX on 27/12/2019 for £19.99 with a claimed value of £35, The items seemed rather poor so I checked prices (using Amazon as Zavvi didn't stock anything that was included) and the total only just exceeded £19

The Value may have been correct in early 2018 but not now, I mean come on Zavvi, a 2018 calendar as we're approaching 2020?

I think it's time to find another place to get my geek fixes

I've written reviews about DPD before and used to have nothing but problems with drivers not turning up etc

However your delivery person Saj in the NR32 area is nothing short of exceptional, even going out of his way to make sure I get any deliveries and is rapidly changing my negative perception of DPD to a very positive one

I stumbled across Chaos Cards being a relatively new Funko Pop collector and googling for a Dark Willow Pop, One of the few places to have it in stock and at a great price too. I also ordered a Aquaman Pop at the same time. The ordering process was straight forward and delivery was very fast with both Pops arriving in excellent condition. Will definitely be using Chaos Cards again

I recently began collecting pops after being shown a few by a friend, so I started a subscription with popinabox and after seeing some mystery box openings on youtube decided to get a few of the ones with damaged boxes from popinabox.

While I got nothing spectacular I didn't mind as I was growing my collection, however I opened the last box I purchased and received 3 duplicates in the same box and while I understood if I ordered multiple boxes I could receive duplicates there was nothing about getting them in the same box.

I contacted customer service and Tommy soon got back to me with a reply that had nothing to do with my original message, after a few messages my case was referred to the customer relations team and was told they would get back to me within 2 working days, which they didn't.

Still waiting on a reply and now thinking about cancelling my subscription as well, I'm sure there's other similar services out there that must be better than this.

I ordered a case for my galaxy s10 and the order didn't show up in my account for a few days, no confirmation email was received either. I received an email stating it had been dispatched on 28/08 with no carrier or tracking information. On the 29th I received another email stating my selection was out of stock. Firstly how can you send a dispatch email on an out of stock item and secondly why was the item still showing as in stock on the website the day I was informed it was not in stock?

I chose a different case and later on the 29th I again received a dispatch email with no carrier or tracking information, a quick email to customer service and I was supplied with tracking, but this should have been in the email and on the order in my account, it was on neither.

The case is excellent and the phone feels no bigger in my hand, the only difference is it feels better and has more grip.

I love the case, customer service was excellent (Thank you to Neal for the help and support) but I would honestly think twice before ordering again due to the shambolic process.

EDIT: Just had an email thanking me for the order, that was apparently dispatched then out of stock, 11 days after I initially placed the order, totally shambolic

When I applied for a 118 credit card it seemed like interest, fee's etc where covered by a set monthly fee which was a fair amount compared to other cards around the same apr. This is not the case and interest is on top of the membership fee making monthly repayments around twice the amount of other cards of a similar apr
Customer services are polite and friendly hence the 2 stars

Review reported by 118 as apparently I'm not a customer, maybe I should stop the direct debit and see if they still take that stance