Dear Jason,

Thank you for your review & I understand you are not happy with the outcome of your recent store WeBuy order.

As we deal in second-hand goods, all items brought to us for sale initially go through a visual inspection and based on that our staff share an estimated value or grade.

However, once the item(s) are tested thoroughly, the staff would confirm the final grade and price we can offer for the item as per our grading policy. The order is further processed only after the customer approves and gives their consent to the transaction. To view our grading policy, please refer to the link (https://bit.ly/3HJ4HHO).

In this case, I see that the payment for your order has been processed which leads me to believe that the relevant staff has already corresponded with you regarding the final grade of your item prior to processing your order.

Further, In order to assist you further, I've sent an email to your registered ID. If you have any further queries, please feel free to reply.

Regards,
Rahul