Hydropool Hot Tubs and Swim Spas UK Reviews 137

UPDATE: it came to life after third charge and works well now; good fun to use actually. So now 4*. ORIGINAL: The product (a Life rechargeable underwater vacuum for a pool spa) arrived promptly, but u... See more

The part I ordered arrived swifltly however I received a very large box which contained 1 small plug and a small washer. It almost got lost in the paper packaging inside the box

Customer Service was brilliant and dealt with queries within hours. Cover was despatched very promptly and fitted well. Only problem was the delivery, received a notification on Thursday, waited in... See more

The product is fantastic and couldn't be happier. There were a few problems with delivery and we are still waiting for damaged covers to be replaced. Otherwise I would have given the company five star... See more

Spa worked well for a while, but try and get a service engineer out or even respond, no chance. Clearly the service side of Hydropool is not very good, so before buying a Spa, get a good idea of who... See more

Was charged £9 for delivery in a big box whereas the part I ordered would easily have fitted into a small envelope and posted Waste of packaging your end and waste of my money

The hot tub itself is absolutely wonderful but sadly we’ve had constant issues with ours throughout our six months of ownership. The lighting failed very quickly (still awaiting a new lighting unit... See more

No phone number for support and poor pictures and descriptors i.e showing only front of products resulted in ordering wrong product. No returns information in parcel so having looked at returns policy... See more

Found a fault on our 8 year-old Hydropool hot tub on returning home from abroad. Contacted maintenance and although it took a couple of visits to fix the problem all working fine now. All appointm... See more

Excellent service throughout the entire process. John at Hydropool Portsmouth listened to our needs and budget, and suggested the perfect Spa for us. Lead time was short which was all planned and arra... See more

John was knowledgeable , helpful and able to advise our specific requirements, without being at all pushy, unlike others we came across. Thrilled with the resultant product. Continued after sales he... See more

John from Hydropool Portsmouth has helped me no end today. I have had no luck with getting any support from the Hydropool Customer Service team who have failed to get back to me on numerous occasions.... See more

The filters dont fit my tub though correct item on website, phoned them on Friday and they said would call back with a solution , called them 3 times today ( Tuesday )and went to answerphone and no r... See more

Chyna provided fantastic customer service when a small plastic part broke and stopped the spa from working. She posted the upgraded parts and I received these shortly after. Following fitting the ne... See more

From initial enquiry through delivery we found the service first class. The ability to physically sit in a tub in the show room was invaluable in the decision making process. We were initially unable... See more

We attended the Southampton boat show in 2023 where we got to see the spas in action and asked any questions, staff were super helpful. Then attended again in 2024 where we dealt with Ollie who was fa... See more

When looking into buying a hotub I called into the store for advise and information. Dan was really helpful took the time to advise me with no ‘hard sell’ After this I knew what I wanted so a c... See more

Really great service both pre and post sale. John at Hydropool in Portsmouth is a complete star and goes above and beyond to ensure everything is right. Nothing is too much trouble, and we very much... See more

Having bought our hot tub over 7 years ago we had experienced no issues until recently when an error message appeared. On contacting Hydropool I was telephoned by their Customer Care Co-ordinator, Ch... See more

The pre sales was great, John in the Portsmouth showroom was really patient and not pushy in any way. He went out of his way to talk through the many different options and allowed demonstrations et... See more

Emailed hydropool as I have an old model to ask for correct filter. Signposted to filter, but when it arrived ,it was the wrong one. No returns label in package, so had to contact them again ,to get t... See more

Excellent service from start to finish. Comprehensive information provided. Communication was good, to explain the short delay in delivery (due to the late arrival of the ship into its UK port), and w... See more

John from Hydropool came round my house to empty,clean and refill our hot tub…as always he goes above and beyond and turns up when he says and always delivers.. I would 100% recommend Hydropool

Competent, engineer quickly found site of leak, an internal hose had come away, and fixed our leaking hot tub. Also gave me helpful advice

Efficient service . Polite and helpful service by Luke who entered and opened our hot tub. He is a contractor to Hydropool. Not easy to communicate with Hydropool service department direct for advi... See more

After having an unfortunate experience with our existing Hot Tub supplier who went bust we contacted Hydropool Hamphire who have been so helpful. Just had an issue and we're so prompt and efficient. B... See more

Luke came to winterise our hot tub. He updated us with arrival messages. Was extremely polite and courteous and did the job thoroughly and without fuss. We would highly recommend him.

Telephoned with a query in regards an outstanding order ...the lady was super helpful , she explained the situation and advised a solution ..agreed and the part arrived the next day ...absolutely awes... See more

We had a few minor issues with our Hydropool product, but the customer service we received was outstanding. Chyna, our customer service contact, was incredibly professional—she took our concerns serio... See more

Chyna at Hydropool UK is a God-send. After having had an unfortunate experience with a Hydropool dealer who went out of business and could no longer service my warranty, Chyna stepped up to the plate... See more

Great company from start to finish, installation was a bit messed up from my own doing, however Scott and the team installing were very accommodating and worked with me to overcome the issues to ensur... See more

Spoke to Chyna about a niche accessory for our Hot Tub, bought originally through the East Grinstead shop. They didn't have it, but managed to locate it elsewhere and sent me the link to get it ordere... See more

Wordered several items on 20th November and still awaiting delivery [ 09/12 /24 ] My apologies to Hydropool, an elderly relative who lives with us had put the delivery in the greenhouse without tel... See more

Great service from Andy arrived on time and completed the job very quickly. Lovely and polite showed me parts removed and new parts- ensured I was happy all was working before he left.

Questioned what part I needed, which was diagnosed correctly for my hot tub, quickly despatched, postage cost more than the parts 🙄now back up and running! Great service thank you,

Andy (repair engineer) was great. He replaced the filter pump efficiently and without drama. Also gave advice on tips for cleaning options.

John could not have been more responsive or helpful at every stage of our buying journey. Highly recommend service and a fantastic product!

Great service Good communication with Chyna in the office to get repair scheduled. Bart, The engineer fixed our hot tub promptly without issue.

I wanted 3 pillows. System said you only had 2 so I ordered the 2 and paid delivery etc. then was able to order the third… additional postage. That does not seem fair!

Ordered some dream scents for the hot tub they arrived in rapid time. Great service, great company

Scott Wiggins at Hydropool was superb: he went above and beyond to support us in resolving the problem we had. The resolution was prompt and he was clear and thoroughly professional with his advice.

John Holman from Hydropool Hampshire was efficient, knowledgeable & friendly. It's so important to have a local branch to give a good level of service

Everything went quickly & smoothly - website easy to navigate & package arrived in just 2 days. Brilliant, thank you.

Brilliant sales and support people. Nothing is too much effort. Fair prices and amazing product. So happy with our Signature hot tub and so nice to have a company that doesn’t sell you what you don’t... See more

I placed the order on the Friday and it was delivered by Saturday morning. Great choices of products at very reasonable rates will buy again

Kirsti was so helpful in identifying the correct parts for my Serenity, and my order arrived the next day. Fantastic service.

Hydropoolstore.co.uk Easy to use order process Fast delivery Spoke to someone on the phone who was very helpful