HEMW

Another nazi regime pretending to operate under the authorisation of companies. The companies I've spoken to have no idea who you are. Not exactly sure why delusional foreigners are inferring with a company in another country - we have different laws and look forward to prosecuting you will them.

Worst customer service I've ever had from an energy company. They keep changing the direct debit amount from what was agreed, on most occasions more than what we can afford. So constantly having to change it back to what it was, only this time they changed it yet again before the DD was taken. No email to advise. A letter by post that turned up days too late. So now they've stolen our money and have no grocery budget for the month. My family will starve due to the selfish actions of Octopus Energy. They won't refund the amount, due the balance on the account and have advised to do an indemnity claim with my bank which takes weeks to complete - Octopus refunds in the bank, the same day. Spoken to my bank an indemnity claim would not be a legitimate way of dealing with this, Octopus Energy are attempting to past the buck to keep customers busy with the delusion that they will get their money back via an indemnity claim. You will not. The payer realises an error with a direct debit. The payer reaches out to their bank and it will be investigated as per the Direct Debit Guarantee. The bank looks into the claim to check it's legitimate. If it's valid, then the bank will refund the payee. Oh yes, you need to be providing evidence. Octopus Energy SHOULD be refunding customers, not attempting to con them further.

I guarantee 90% of these reviews are fake for
Pets & Friends! I requested to cancel an order and they ignorantly decided to ignore that and ship the item. Only them bother to respond to the cancellation message. Hell has a placed reserved for people like this!

4 Hours late. No update on the estimated time on the tracking. Yodel customer service didn't seem to care and basically said it'll turn up by 9pm. Wonderful I've lost an entire day's pay because your company can't function at a basic level. Genuinely if I had been aware Yodel were going to be the courier used by Argos then I would not have placed the order!

Used to get expected delivery times and now nothing. Congratulations on becoming more useless and unreliable.

3 hours on hold over 3 separate conversations over 3 weeks. All for a missing £6.99 bag of cat litter that even the couriers tracking stated the order was part delivered. Not to mention the multiple emails that were also sent. So as customer service goes awful, disgusting and vile would be what pops into my head when I think of The Range.

Cancelled within the first 14 days and they are demanding money. I'm going to the financial ombudsman, I will not be harassed by anyone that actually owes me money for payments I do not need to make. I'm always happy to hold these people accountable for their actions and I'm quite sure it's going to cost you more than it costs me.

As many of us do we fully research what is wrong with us online. In my case Otitis Externa, aka Swimmer's Ear. Actual GP appointments, don't exist at my doctors at the moment and they seem to be closed every few days due to covid. So it would be a phone consultant - they can't look in my ears down the phone can they, so would make the entire process a bit pointless. I found that Boots has an online doctor - awesome that would be easier. So sent something through on Friday and they bothered responding today (after taking a payment yesterday!) to say it my symptoms don't match the illness. Apparently the entirety of the internet is wrong I don't have swimmer's ear and I should go the GP... well as I explained to them if that was such an easy option I would have done! Highly recommend the Superdrug Online Doctor though as an alternative - apparently to them my symptoms fit perfectly.

So online store, I sent an email asking about a product I used to buy, if it was still stocked and if not then is there anything similar I could purchase - the email responses are as follows. Regis: "Unfortunately, we cannot advise you about stock replenish." Me: "So you don't know what you sell... Most retailers know what they sell and have the basic ability to recommend other products if that one is not available. It's called customer service, you might want to look into that." Regis: "Dear Sir, There is no need to be so aggressive and rude in your responses to my team. The guest care team cannot advise on product information we support customer orders and service level complaints. Further emails will not be responded to." Me: "No-one's being aggressive or rude, but you should certainly check your attitude at the door. FYI, I'm not a man, so calling me Sir is quite a rude assumption and you are selling hair care, your core market would be females - clearly you have absolutely no idea who you retail to. No response required - it's quite obvious queries are too difficult for you to handle. I'll happily spread the word for people to shop elsewhere." Regis: "Please refrain from continuing to contact the team. The guest care team cannot advise on product information we support customer orders and service level complaints. Further emails will not be responded to" Me: "You already said you were refraining from responding. Are you unable to control yourself and follow through with anything you say?" - Handbags and hissy fits with Regis!

They sent me a 3 recipes that are spicy and I can't eat them. 1 recipe for a lamb dish, lamb makes me violently ill - also unsuitable. Requested to return and they told me to do it as a return to sender instead of providing a label. No proof I've sent it. No proof they've received it. No reason to give anyone a refund. Clearly they enjoy making life more difficult for others, so I'm quite happy to pass on to anyone that will listen how SimplyCook make a living by defrauding the Royal Mail. You'll wish you'd have just sent me a return label by the time I'm done with you.

I'm not sure what is wrong with them, but they won't remove a WORK address from my credit report. Not home address, a WORK address. On the psychotic basis that at some point I may have had a parcel delivered there. So HOW exactly, does me having a parcel delivered to a work address once justify you holding that work address (where I no longer work) on my credit file for the next six years?! TransUnion/Credit Karma you do have some very deranged ideas about information that you want to hold as well as the way you want to display it. Can we have Noddle back now?!!!

Awful. Leave my opinion about the app and some fool gets all high and mighty with me trying to make it my fault. I was switching business account to Starling, was told to open a personal account and then I'd be able to open a business account. But no option to open business account, then I get told it depends how I use my personal account for them to decide if I can be opening a business account. What a complete con! I get paid in my business name, so their personal account is no use to me for business and I'm perfectly happy with my current bank for personal banking, so will not be changing that for these cowboys. Tried to close my account - apparently can be done through the app, but it won't connect to their server. They try to blame my internet connection. There's no issue with my internet connection. Which tells me their servers aren't very good. Gets through to someone on chat, I say I want to close my account but it's not working when I try to do it myself. His response is to send me a copy and paste message telling me how to close it myself... NOT IMPRESSED. He then fobs me off with a phone number to call someone to close the account. So this online only bank can only be closed by ringing someone. I'll call that number, but only after I've contacted the FCA.

Disgustingly awful. Placed an order with Salon Wholesale, cleared in Paypal, messaged Salon Wholesale to ask why order was not sent. Salon Wholesale lied and said the order failed in Paypal. This obviously not being the case, I opened a Paypal dispute and I informed Salon Wholesale we would be doing this. Salon Wholesale responded back with that they didn't understand what I was talking about - I really would love to provide the proof on here! The Paypal case is open and has been escalated to Paypal for resolution. I HAVE reported Salon Wholesale to Fraud Action as I'm deeply concerned about their business practices.

UPDATE: Salon Wholesale decided to bother speaking to Paypal AFTER all of this and when they saw the review, but Salon Wholesale have still failed miserably at the very simple of task of refunding me. Well if Salon Wholesale can't figure out they've been paid, I doubt they're able to figure out where the refund button is. Apparently, Salon Wholesale have lots of time on their hands to report reviews!

FURTHER UPDATE: Paypal closed the case in my favour, which we knew was going to happen! Apparently, Paypal sent the payment as an eCheque and Salon Wholesale doesn't know what an eCheque is! Paypal makes payments eCheques when the payment is high risk, Paypal clearly know what's going on here - I imagine Salon Wholesale are about to have lots of experience with eCheques now. FYI for anyone posting a review against them on here, they like to report it as a review that was not meant for them. It makes you wonder exactly how many negatives they've had moved... just think of that if you intend to place an order, be wise spend your money elsewhere!

Not to be trusted.
Applied for a new business account. Got told I'd have a response within 2-3 days. 2-3 weeks later... still waiting. Contacted customer support told 6-8 weeks for a new account opening. Complained - got a generic copy & paste "we don't care" response. Told to go to the financial ombudsman if I don't like it. So opened a business account with another provider online in 5 mins and complained to the financial ombudsman about HSBC as they advised. Honestly, I would have expected more from high profile global bank. It's disgusting behaviour.

I used to really like this and I'm not sure why they changed it. It's less useful now and more difficult to use. It's doesn't even pick up my actual location anymore just dumps me in with the nearest city... not helpful as the weather is usually different!

New seller and honestly what a bunch of copy & paste obsessed morons! I'm having a problem specific to me, if they could actually be bothered to address it instead of sending me a load of nonsense that's available on the website that would be great! What is the purpose of having customer services if they aren't going to be of any service to the customers!!!

Simply awful. Can no longer log into my online account because they demand a phone number. I'm not going to get a phone installed just because you muppets what to check I am who I say I am!

EDIT: I got credit card from a company that is not mentally re*tard*ed - I suggest everyone else does the same!

Received an email today saying: "Going forward, you'll need to enter your username, passcode and a unique One-Time Passcode (OTP) that we'll send to your mobile or landline number - so it's important your details are up to date."

I have no intention of ever providing you my phone number again, so you had better come up with another way of allowing people to log in.

Removing myself from this nonsense after receiving an email saying I hadn't been on for a while. I know that, you don't have tell me or monitor how many days I've not been on for. I don't have time for creepy websites.

I placed the order on the 30th December 2019.

I received an email on the 3rd January 2020 saying that the order was going to be delayed.

I emailed them on the 8th January 2020 querying when the order would be shipped and then is was magically shipped the same day with no response to my email.

The order was delivered on the 11th January 2020 and I sent the return on the 15th January 2020.

They've had my money for almost a month, I would actually like it back now.

This was the first and last time that I will buy anything from Dr. Martens...