Claudia

I like the collagen drops very much but... I was recommending them to my clients but they kept saying "but the instructions on the website don't make sense" and they are right, they don't, and the Heaven team have said they are wrong but haven't changed them... so I have stopped recommending them as I got a bit sick of saying "no you don't drink one vial a day, it's one per week" and "The box isn't a weekly pack, it's a monthly pack". One of my clients said "you say it's good but judging by the inaccurate website I don't trust it" which is so sad but I can see her point. I will keep using it but I wish one of the Heaven team could take five minutes to update the site!

Panic over! In February I was in a blind panic as after a very stressful time my hair had got very sparse... I fitted a Hello Klean filter, started using the anti break shampoo and waited/hoped... Now 7 months on my hair is almost back to where it was, it's long so there are bits that are still a bit short and need to catch up but the overall look is hugely improved and my pony tail no longer looks like a rats tail... I have clear proof it is working as I have a drain cover thing to catch hair and it used to be thick with hair after a shower and now there are just a few. I am a total convert and when I am away from home will be taking the filter with me to plug in wherever I go!! The shampoo is more expensive than I would normally use but it lasts a long time and I am probably more careful with it than I was with the cheap stuff. Having a subscription is ideal as it forces me to remember to change the filter and the things arrive on time and beautifully packaged. Thank you so SO much.

I am 88 and have used SAGA travel insurance for many years for family holidays. They are always great to speak to on the telephone and I was confident I had bought a good product that possibly cost a bit more but was well worth it. The most recent time I bought a policy there was a change to my medical status in between the time I booked the holiday (and bought the insurance on the same day - following Martin Lewis the financial expect’s golden rule!) and the holiday departure date. I rang up SAGA to let them know and spoke to one of the charming team, I had to pay a small increase in the premium which was fine, I also let them know about another medical issue but they assured me that this wasn’t something that affected my policy as it wasn’t a medical condition requiring treatment or pending investigation. I remained confident that all was well. Unfortunately things went very wrong indeed on holiday and I ended up in hospital very ill indeed.

At this point it became clear that though SAGA are delightful to deal with when buying the insurance they don’t have anything to do with you if you make a claim - that is all dealt with by Collinson. They do this for other firms too - eg. The Post Office travel insurance is also just a “front of house” for Collinson.

On day one of my illness when the local hospital failed to give me oxygen, though they observed that my levels were dangerously low, my daughter got permission from Collinson to move me to a private hospital and they assured her that I was covered. But on day two, once in the hospital, they started to ask questions. It transpired that although I had updated SAGA with the change in medical status this information had not been passed to Collinson who only had the information for the initial policy. Collinson refused to say if they would pay and on a daily basis asked the very busy doctor endless questions but would never say if they would pay. On one occasion my daughter was told that they suspected we had gone on holiday with me already unwell and waited 10 days before seeking medical help. This was ridiculous as well as being untrue even the local Doctor laughed and said “they think you came HERE to get medical help when you live in London and have private health insurance?!”

At one point my daughter spoke to the original SAGA team who were very sympathetic but said that a claim wasn’t something they could help with.

Finally, after 10 days of sheer horror, it was only when my daughter mentioned in passing that she would be speaking to the Ombudsmen on our return that suddenly all their objections were dropped, their previous insistence that we had to have various reports which we had not been able to obtain from the UK NHS doctors were suddenly no longer required and they were happy to pass our claim for approval!

A shameful shameful performance by SAGA and Collinson, they are as bad as each other. Buyer Beware - SAGA is not what it seems. But if you do make the same mistake - mention the magic word OMBUDSMAN earlier than we did!


Update: Thanks for your response but there is nothing for Collinson to review. You have already given us your final thoughts which included £200 as an apology for what you called the "regrettable" moment one of your employees shouted at my daughter when she explained she wasn't able to fax a document you wanted because she was with me in the hospital and didn't have a fax machine with her... we stand by what we have said, if you want Collinson to stop mucking you about when you are trying to claim - say "OMBUDSMAN" and see what changes...

I am 88 and have used SAGA travel insurance for many years for family holidays. They are always great to speak to on the telephone and I was confident I had bought a good product that possibly cost a bit more but was well worth it. The most recent time I bought a policy there was a change to my medical status in between the time I booked the holiday (and bought the insurance on the same day - following Martin Lewis the financial expect’s golden rule!) and the holiday departure date. I rang up SAGA to let them know and spoke to one of the charming team, I had to pay a small increase in the premium which was fine, I also let them know about another medical issue but they assured me that this wasn’t something that affected my policy as it wasn’t a medical condition requiring treatment or pending investigation. I remained confident that all was well. Unfortunately things went very wrong indeed on holiday and I ended up in hospital very ill indeed.

At this point it became clear that though SAGA are delightful to deal with when buying the insurance they don’t have anything to do with you if you make a claim - that is all dealt with by another firm called Collinson. They do this for other firms too - eg. The Post Office travel insurance is also just a “front of house” for Collinson.

On day one of my illness when the local hospital failed to give me oxygen, though they observed that my levels were dangerously low, my daughter got permission from Collinson to move me to a private hospital and they assured her that I was covered. But on day two, once in the hospital, they started to ask questions. It transpired that although I had updated SAGA with the change in medical status this information had not been passed to Collinson who only had the information for the initial policy. Collinson refused to say if they would pay and on a daily basis asked the very busy doctor endless questions but would never say if they would pay. On one occasion my daughter was told that they suspected we had gone on holiday with me already unwell and waited 10 days before seeking medical help. This was ridiculous as well as being untrue even the local Doctor laughed and said “they think you came HERE to get medical help when you live in London and have private health insurance?!”

At one point my daughter spoke to the original SAGA team who were very sympathetic but said that a claim wasn’t something they could help with.

Finally, after 10 days of sheer horror, it was only when my daughter mentioned in passing that she would be speaking to the Ombudsmen on our return that suddenly all their objections were dropped, their previous insistence that we had to have various reports which we had not been able to obtain from the UK NHS doctors were suddenly no longer required and they were happy to pass our claim for approval!

A shameful shameful performance by SAGA and Collinson, they are as bad as each other. Buyer Beware - SAGA is not what it seems. But if you do make the same mistake - mention the magic word OMBUDSMAN earlier than we did!

Visited your Croydon branch yesterday and Daniel was utterly brilliant. SO kind, so helpful and knowledgeable and not at all "salesman" which was a relief after visiting a few similar places whose salesmen are horribly pushy. As a result of Daniel's brilliance we bought several things we weren't planning to! I really felt I could trust him.

Thanks Melody - very friendly, kind and helpful, unlike UK Power!!!

After a long hospital stay and a hip revision/dislocation/broken sacrum my father's muscles were cramping for hours on end when he tried to move, leaving him in screaming pain. The doctors could do nothing to help except sedate him which just pushed the problem down the road. I took a chance and ordered BioWave. We started using it and it gradually started to work over the course of a few days. Within a week there was just the odd twinge of cramp and nothing that prevented him from moving. I learnt to charge it overnight and then do little half charges on the half hour off so that we were able to do a full day of half hour on and half hour off. Now the pain has completely gone and recovery can really get going. The physios/doctors were very dismissive saying "it's just tens" despite me repeatedly saying it wasn't and when they had tried their tens machine it had achieved nothing at all. VERY grateful to BioWave. Highly recommended. Now neatly put away and ready for another day - but hope there won't be one!

I arranged a return collection. Courier failed to show up - I waited in all day. Courier said they would come the next day - I waited in all day - they didn't show up. Wayfair said I could return to a parcel shop - I went to several but they said the box was too big... Wayfair said they would try collecting again and that I could leave the parcel by the door and didn't have to be at home. I did that. The courier was supposed to tell me the evening before what time the were coming. They didn't. I called the courier who said they would come the next day but that Wayfair hadn't given authorisation for me not to be there. Wayfair said FIVE times that they would let the courier know but failed to do so and on the sixth time of asking they said that it wasn't possible. Now they have said they will make an exception. I have spent FAR too much time on this. Will never shop at Wayfair again.

Update: Box was finally collected and I didn't have to be there but... it shouldn't have been SO painful to get there so I will keep to my vow and never shop at Wayfair again.

Something has gone horribly wrong with this company. I bought an Emma six years ago, all was great, it was a bit hard and they sent me a comfort layer. I love the mattress.

Wanted a second mattress, different size. Placed the order, it was going to take three weeks which suited me perfectly as I was going on holiday. But it was in fact sent the next day... I had to keep delaying delivery by UPS until I got back from holiday and so it was returned to the warehouse. The warehouse sent it out again. The warehouse (different company) are BRILLIANT, helpful and kind and organised the delivery. Emma were hopeless.

As it was my second Emma I knew I would need a comfort layer. I asked for this to be sent with the mattress - to save time/money/delivery men etc. But was told it wasn't possible to have a comfort layer until I had received the mattress.

Mattress arrived. Asked for a comfort layer but they don't have one, and they don't know when they will... If they had said this at the time of ordering it would have saved A LOT of time.

I'm sending the mattress back.

Customer Service endlessly ask how my day is going and gush with customer service speak straight out of a training day but they are fairly useless in what they can achieve. If it wasn't for the warehouse company I would never have got the mattress.

All very efficient and well organised, really pleased to be a subscriber and love the charitable element and feel I can trust it more than the national version.

It is unusual to be treated like a human when setting up insurance and that is why I was so pleased to discover Assetsure. They have a very different approach to many other firms and I appreciated it so much. Chelsea Lane was SO lovely and kind. She took huge trouble to get me cover which works for my odd set of circumstances and I can not sing her praises loudly enough.

Wonderful wonderful phone which has changed my Father's life. His previous phone was supposed to be for the deaf but he had given up making telephone calls because the sound was so poor. The new phones really delivers on its promises.

Great and efficient company to deal with too.

Recipient was really pleased with the beautifully wrapped and high quality healthy plant delivered despite the strikes and snow!

I can't praise Right to Health highly enough. Every year my insurance renewal documents arrive and I think "urgh I must deal with that" and then a few days later Right to Health get in touch and deal with it for me! This year I dealt with Hayley and Cira and they were so kind, patient, lovely to deal with. They also found a better price with a new company as last years company had increased the price. Many many thanks.

This is my second distiller, the first has had some serious use but needed to retire. Could not be more thrilled with the new one. It is much improved with all of the little flaws in the first one totally ironed out. The jug is now a good pourer and can be properly cleaned inside and out. The distilled water is now covered, no more leaves coming through the window and getting in. The switch and the reset button are much more reliable. The capacity is a bit bigger. So pleased I have done this.

Very speedy delivery, good communication and robust packaging. Perfect.

Perfect COVID friendly delivery, on time and friendly.

SPEEDY DELIVERY AND VERY WELL WRAPPED, THANK YOU.

Quick delivery as promised and perfectly packaged.