I like the collagen drops very much but... I was recommending them to my clients but they kept saying "but the instructions on the website don't make sense" and they are right, they don't, and the Hea... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Information provided by various external sources
Official Suppliers of Heaven Skincare
Contact info
Market Place 13, TF11 9AP, Shifnal, United Kingdom
- +44 (0)1952 462505
- sales@heavenskincare.com
- heavenskincare.com
Replied to 62% of negative reviews
Typically takes over 1 month to reply
Great product, bad admin!
I like the collagen drops very much but... I was recommending them to my clients but they kept saying "but the instructions on the website don't make sense" and they are right, they don't, and the Heaven team have said they are wrong but haven't changed them... so I have stopped recommending them as I got a bit sick of saying "no you don't drink one vial a day, it's one per week" and "The box isn't a weekly pack, it's a monthly pack". One of my clients said "you say it's good but judging by the inaccurate website I don't trust it" which is so sad but I can see her point. I will keep using it but I wish one of the Heaven team could take five minutes to update the site!
Always a pleasure to deal with Heaven…
Always a pleasure to deal with Heaven Skincare. Products are excellent and they deliver really quickly.
Heaven skincare is desirable to me
Heaven skincare is desirable to me because the results are seen relatively early on in my skin care routine after using the products. The samples I received were perfect because they allowed me to try a product I wouldn't have ordered.

Reply from Heaven Skincare
I loved the free gift
I loved the free gift ! I would like to receive discount codes as I intend to subscribe for this order monthly.

Reply from Heaven Skincare
Absolutely superb experience
Absolutely superb experience in the salon yesterday with Deborah. I booked a gold facial. I emailed this morning to thank them and add a note that this facial requires a health warning. You cannot stop staring at yourself in the mirror afterwards.!! ;-))

Reply from Heaven Skincare
WAITING FOR 2 REFUNDS
I ordered serum and made a mistake so didn't get 10% discount i cancelled this and reordered. then contacted the company who then said she would cancel both orders and reorder at 30% discount and a refund for both orders would take 3-5 working days this didn't happen after contacting them they said there was confusion so it would take 10 working days and to contact them after that period if not received which I did to be told that the office was closed on a Friday and to phone on a Monday. i sent an email telling them it was an unacceptable to wait and for someone who can action this refund to phone me. I am now waiting so I will update on the outcome when I receive a phone call. all in all im not happy with how long it taken to receive my refunds and having to chase the company for it

Reply from Heaven Skincare
Heaven Skincare products are the best
Heaven Skincare products are the best, the new Prism SPF is beautiful and knowing that I am avoiding sun damage is great.

Reply from Heaven Skincare
Lovely products
Lovely products, easy to order and a supportive team if anything doesn't go according to plan. My skin loves these products.

Reply from Heaven Skincare
Hydro cleansing Milk
I am a repeat buyer of Heaven hydro skin cleanser and I love it! Nothing makes my skin feel fresher and the lavender soothes the mind before bed. My skin is clearer and less congested with this cleanser. I ran out recently and had to revert to other good quality skincare but my skin protested. I will always buy this and I like to buy when there are offers on. I’ve bought other products as gifts and all recipients loved them.

Reply from Heaven Skincare

Reply from Heaven Skincare
Lovely product.

Reply from Heaven Skincare
No instructions on how to use products
Only just received £103 worth of goods as a gift from the hubby. Yep great delivery the rest of it. But hey how do you use the products? No information with box. There is information on the bottles, but it's that small we can't read it! We asked about the venom mask, via email. WS told yep leave it on, yet using the magnifying glass it states" leave on for 10 mins only"! Have emailed them again as I need some guidance. But hey, nothing back. Tad concerned to use the products as I don't know how to use them. No clear instructions given. I'm hoping Queen Camilla has been to Specsavers! Hers hoping Heaven read this, contact me, and I can use the products correctly before they go out of date.

Reply from Heaven Skincare
Excellent products
Excellent products, does what it specifies on the label.
Very helpful and knowledgeable people at the end of the phone.
Would highly recommend the products.

Reply from Heaven Skincare
Fabulous products arrived today
Fabulous products arrived today and I love the scent and luxury feel of the cleansing foam and dream cocktail shower wash. They were beautifully wrapped and the collagen oil is a game changer for my skin care routine thank you Charlotte for recommending when I had my last facial at Heaven Spa in Shifnal.

Reply from Heaven Skincare
Efficient and caring
My order was on my door step within a matter of days, all packaged securely and intact with a sample, how marvellous.
Thoroughly recommend this Co as they clearly do care about their products and customer satisfaction.
Totally impressive service
Totally impressive service, love the treatments. All the staff seem lovely.
Cancelled my order
When I queried my late order they sent me a cancellation email stating g that they had cancelled it as requested.
Really needed the serum as it’s the only one I can use. Very poor!

Reply from Heaven Skincare
Information
Would be really useful to have leaflet in box as to when and what to use as writing on products is so small you can’t read it.
Thank you

Reply from Heaven Skincare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.