GAGA

I feel completely let down by AXA Home Emergency. As someone with both an infant and an elderly person in the home, I took out this cover for peace of mind in urgent situations. Unfortunately, AXA has proven to be unreliable, disorganised, and indifferent to the needs of vulnerable households.
When we experienced a plumbing emergency, we were misinformed about the timescales from the start. We were told help would arrive within a certain timeframe, but that turned out to be completely inaccurate. The delay caused unnecessary stress and risk to my family.
When an engineer finally arrived, he appeared to be an apprentice rather than a qualified plumber. He was unprepared, unwilling to carry out even a temporary repair, and simply shut off the water supply—leaving us without basic facilities. He then informed us that any actual repair would need to be further authorised and paid for by AXA, which is shocking for a service marketed as “emergency cover.”
To make matters worse, when I raised a complaint, the staff showed no concern or urgency. There was no empathy, no ownership of the situation, and no meaningful attempt to resolve the issue. It felt like we were just another number in the system.
This experience has completely eroded my trust in AXA. If you’re considering their Home Emergency cover, especially if you have children or elderly family members, I strongly recommend you look elsewhere. This service is not fit for purpose.

We purchased a Range Rover P400e Vogue SE from this dealership, and the experience has been extremely disappointing from start to finish. The salesman involved was Jay. The vehicle, advertised at £34,177, was sold to us for £33,377, but it failed to meet the standards expected of an Approved Used Land Rover. It broke down just days after delivery.

Our part exchange vehicle was valued at £22,433.84 on the official Land Rover website, yet we were only offered £20,500 – a significant undervaluation. The vehicle we received was handed over with visible dents, scratches, and even dog hair inside. By this point, the part exchange had already been processed.

We raised our concerns with Ryan on-site on 31/01/2025, and as a gesture of apology, a dashcam was offered. On 5/02/2025, Ryan emailed to confirm the vehicle was being valeted and would be delivered that evening. When it arrived, it was missing the remote for the rear entertainment system, included one damaged Range Rover headphone, and one new Land Rover headphone that didn’t even connect.

Just three days later, the car began shutting down intermittently. We reported the issue on 11/02/2025, and Jay responded a week later on 18/02/2025. On 21/02/2025, Jay advised us to contact recovery and request a courtesy car. However, recovery refused, stating the dealership needed to handle it due to the nature of the fault. Eventually, on 24/02/2025, a courtesy vehicle was provided by the dealership and the faulty Range Rover was collected.

As of today, 25/06/2025, the vehicle remains unrepaired. During this time, we have continued to pay finance instalments, insurance, and road tax on a car we cannot use. The dealership’s sales and senior management teams have been unhelpful and dismissive. We were told we would be “put back in the financial position we were in before,” but this failed to account for the financial losses already incurred due to these ongoing costs, as well as the stress caused to my 71-year-old father, for whom the car was a gift.

Bailey, the Used Car Sales Manager, has not been supportive or proactive in offering any solutions. Rob, the new General Sales Manager, has also failed to provide any meaningful assistance or show understanding of the distress this situation has caused. Patrick, the General Manager, sent a blunt and dismissive email stating the courtesy car would be collected within 14 days regardless of whether our vehicle was repaired, and advised that if we wished to reject the vehicle and seek compensation, we must do so through Black Horse Financial Services, as the dealership would not assist further.

We raised a formal complaint with Jaguar Land Rover, initially handled by Sharon and later passed to Afraz, after which the dealership’s treatment worsened. Our request to have Sharon reassigned was refused. Despite asking for the complaint to be escalated, it appears this has not happened.

Lehmal did keep us informed throughout the process, but was clearly limited in what he could do, as he was only able to act based on guidance from the Jaguar Land Rover Technical Assistance (TA) team.

We have now involved our insurance company’s legal team, Black Horse Finance, and will be escalating the matter to the Motor Ombudsman – although we remain sceptical, given their poor reputation for siding with dealerships.

This experience has been incredibly stressful, financially damaging, and completely unacceptable for a brand that claims to uphold high standards. I would strongly advise others to avoid this dealership.

Scam Alert - These guys are contracted solicitors of various Private Parking Companies. People cant claim what they haven't lost "Right"!!!. Loose a £1 claim a £1. Thats my understanding.

Took the money and paid for the chosen day delivery but nothing. Despite endless amount of call got an email from customer care after 2 weeks to say the order has been cancelled and they will issue a refund. Refund received but the order was £180 and a birthday present for the partner. AVOID AT ALL COST.

Took the money and paid for the chosen day delivery but nothing. Despite endless amount of call got an email from customer care after 2 weeks to say the order has been cancelled and they will issue a refund. Refund received but the order was £180 and a birthday present for the partner. AVOID AT ALL COST.

Crooks... DO NOT BOOK

AVOID AVOID AVOID - WIZZ AIR 5770 Returning from Sharm-el-Sheikh we tried to check in online but the website and the app carried on giving error. At the check in desk at Sharm-El-Sheikh airport they wanted to charge us 45 Euros each to print the boarding passes and this can be disputed at once in england directly with Wizz. Out of principle I went to airport director and argued it out, so got told that they would honour it. I was already upset and flight got delayed by nearly 2 hours which meant the cab ended up costing us nearly double the price. Due to me feeling claustrophobic due to how I was treated earlier and lack of food and sleep I asked the lovely red hair hostess whose name started with the B about having to change the seat which she agreed once the plane is in the air as there was 2 more passengers still due to come who delayed the plane further. While waiting Leonard (air hostess) grabbed and told the air hostess that he is moving 2 passengers who were white to the seats that I was told that I can have after the plane takes off. The 2 passengers that Leonard moved did not pay anything extra whereas I was happy to pay for those seats. At that point I felt like I am possibly discriminated because of me being a Asian person. I spoke to VIKTORIA cabin crew manager about making a complaint who abruptly responded and said do it online. After VIKTORIA had told me to make a complaint online she asks me what the complaint is about. I was too upset and told her as you said make the complaint online and I will. I asked for VEGETARIAN or VEGAN food option from when the trolley came got told they dont have any. I ended up suffering from back pain due to the stress that whole experience caused and fell further ill on the plan as the passengers who were coughing and snuffling away. If you want to be treated like crap and fall ill fly with WIZZ

AVOID Edreams Prime - use other comparison sites. I posted a review a few days ago about the charges. For example a normal flight from another comparison site will show as £200 and Edreams will show as £250 but crossed out and for prime it will be £199.57. Do the maths is the Edreams prime worth it for £0.43. When they respond they write

"Regarding your query, please check your email (and spam folder) as we opened a case with further information."

I dont have any emails from them.

PRIME Membership is a scam doesnt work. I didnt even sign up for it and I got charged for it 2 days before the trial was over. I have been trying to request a password reset nothing happens. I have been looking at other flights and other holidays the prices displayed are deceiving as the original price are what they are if you look on other sites.

Substitute items cannot be cancelled - drivers just dump the delivery and go. disappointing

AVOID AVOID ADVOID Price Guarantee does not work as they compare it at the time they process the request. customer service staff extremely rude have no manners. I made 2 bookings 1 on Agoda and 1 on Hotels.com. Now Hotels.com was near enough double the price vs Agoda. I am a GOLD member of Hotels.com but they didnt want to honour me the price. I emailed them 3 times filled out the form twice and got put on hold for 1 hour. Resulted in lady in India telling me to cancel the booking or fill the form again. Online chat for nearly 1 hour. RESULTED in Cancellation SHAME ON HOTELS.COM

Avoid!!! Beware your Flight Might be Cancelled.
Extremely disappointed stayed on the call for 3 hours after which I got told that apparently the airline has cancelled the flight and they are unable to offer me any replacement flights.
After the call I received an email to say the refund will be issued 2-8 weeks.
I chased the again the next day and they repeated the same thing. another day gone past I received another email to say I will be getting a refund between 2-5 days. It has been exact a week and a day and still havent received a refund and they have stopped responding to my emails too. To sum it up

Honeymoon flights to Malaysia from London Cancelled
Booked on 26/04/19 and Gotogate Cancellation email on 26/06/19
Ended up booking again and costed me £200 more as I didnt want to disappoint the Mrs.
Out of Pocket as Refund still not issued
Avoid at all costs... Never again I will book with these crooks

not in stock item showed it was and paid for first class than get told that it is going to be delivered with 7-10 days and we will issue refund for postage.