AVOID AVOID ADVOID Price Guarantee does not work as they compare it at the time they process the request. customer service staff extremely rude have no manners. I made 2 bookings 1 on Agoda and 1 on Hotels.com. Now Hotels.com was near enough double the price vs Agoda. I am a GOLD member of Hotels.com but they didnt want to honour me the price. I emailed them 3 times filled out the form twice and got put on hold for 1 hour. Resulted in lady in India telling me to cancel the booking or fill the form again. Online chat for nearly 1 hour. RESULTED in Cancellation SHAME ON HOTELS.COM