MAC Cosmetics Reviews 1,237

I can see from other reviews that this is now a trend with Mac. They send you an offer - Free gift if you spend this minimum amount - and even if you place the order immediately, there will be no gift... See more

Recently received my order, didn't get the email that was noted I'd receive. My box was just left where anyone could've taken it. Not to mention, just minutes after ordering I realized I'd picked the... See more

The products are great but the service in store is TERRIBLE. why don’t they hire more staff to cater to the influx of customers. The last time in went into MAC parramatta, the lady was meant to be hel... See more

Order placement was no problem, received the confirmation right away. Yet, they never sent a shipment confirmation. After a week of not hearing from them, I wrote to the customer service - unfortunate... See more

Their adverts are highly inappropriate for day time TV considering that children are watching the TV aswell. Disgusting to be honest I don’t know who makes these things but they’re a proper weirdo. So... See more

T5 on 26th Oct at 5.16om three you G girls stood around and ignored me as I walked around for under ten minutes I liked a lipstick due to the unprofessional girls who failed to even say hi I walked ou... See more

As soon as we entered mac store in southcenter mall in Calgary, the sales associate name Page came right up to us and gave the help we needed. Very friendly and helpful. Thank you Page. The disheart... See more

Went into Max store of 125th street and there was a Hispanic sales rep. working last Friday night about 6:45pm and I advised I only needed 2 lipsticks as he was working with a indecisive woman as she... See more

went to the mac store on carnaby street and was completley ignored, the customer service was bad as people who worked their were giving attitude to paying customers asking them to be patient and 'wait... See more

Oh, Mac! What a disappointment you turned out to be. I am simply trying to return a lipstick, and can't. The chat is useless because nobody answers it. Then I called and was told that it would take... See more

Mac Cosmetics Sylvia Park in New Zealand, worst customer service. They make promises about you being able to get a refund for the products if the person doesn't want it, and they won't keep. Anything... See more

I have been a Mac customer for years and have always used their brow styler which cost £14 and was fantastic. I went to order another one last month to discover they have rebranded their brow pencil a... See more

I purchased a lipstick from the Sephora Store at Square One and after using it twice the lipstick broke right to the bottom. I don't have the receipt. I wasn't planning on returning it. I am getting... See more

WORST CUSTOMER SERVICE EVER… placed an order online with MAC. Their carrier posted the shipment as delivered with a blurry photo of a few packages in my building hallway. Order not received, customer... See more

I cannot write a review on their website unless I give it 5 stars. Won't be buying from them and will prefer Rituelle de Fille from now on. :) This is the review I wanted to write: Do you think... See more

Awful experience with MAC. The stores in John Lewis won't accept MAC vouchers. So had to use online. Ordered products on Saturday. Still wasn't dispatched by Wednesday. By Saturday, items arrived but... See more

Took the money and paid for the chosen day delivery but nothing. Despite endless amount of call got an email from customer care after 2 weeks to say the order has been cancelled and they will issue a... See more

Received an email from MAC offering a free gift if you spend over £70, I was only originally going to spend £52 but decided to spend over £70 to get the gift. I ordered within a couple of hours of rec... See more

I’ve tried to contact them multiple times via WhatsApp, but I never get a response. On Tuesday, I called them about a mascara I received in an opened package that appears to be used. They told me they... See more

MAC has terrible customer service! I placed an order online. I must have received someone else’s order. I called to see about how to go about sending back the wrong delivery and receiving the right or... See more

I’ve used Mac foundation for the past 5 years without any problems. But for some reason the last most recent foundation i purchased broke me out. It had my face swollen and itchy for a week. I really... See more

Mac Arlington TX placed an order for me in store and the same day sent an email saying cancelled due to unavailability. I have been trying since June 16, 2025 to get my refund. Whenever I call custome... See more

It was a very bad experience at the MAC store in Dubai Mall. I visited the store on July 30th around 3:30 PM. There were three staff members, and when I asked one of them for help, she clearly didn’t... See more

I have never left a review for my entire life but in this store at chermside brisbane Australia the customer service is worse, today 1/10/2025 at 2 pm who ever was there she was a worst human being sh... See more

If good customer support matters to you, think twice before buying from MAC. I've been a loyal MAC customer for over 20 years and have always trusted the brand – until now. I recently purchas... See more

Customer service has gone to the dogs. 30 minutes wait time or endless waiting for chat human. Packaging has also gotten cheaper. Also, much of their best products are gone. What is going on? I notice... See more

Went to MAC in Liverpool and was waiting to be served. Big blonde girl served customer in front of me then left till to help someone front of store. She then returned and served customer behind me!!!... See more

I ordered a MAC Advent calendar. The carrier that delivered the product left it on the street in San Francisco and not in the mailroom of the building. Amazon, L'occitane, Diptyque have no problem d... See more

I was refunded for the wrong items!! Which were the lower priced ones, I’ve gotten in contact through chat 3 times, not successful, I was told to wait for the refund to process (NOTHING) I called the... See more

Very bad customer service, also very bad website I would not order if I were you. Somehow mac cosmetics printed the wrong label of my package and because of their dumb fault, the package service retur... See more

Purchased MAC instore at Miranda, was given the wrong colour then went back to swap and when I got home saw the powder had been used. Spoke to online Customer Service and was told it was a manufacturi... See more

Absolutely horrible experience today. Walked into the shop to check if you had something, with my little sister. I said hello to the three staff members who were standing in the middle of the empty... See more

I've been ordering Lingering Brow Pencil for about 8 years. You've changed the product to a 1mm point. I'm not sure what the original size was but it lasted me about 2 months. The new version laste... See more

The website mentioned to buy a product and get a lipstick free on 26th of july. Thank God i took a screenshot to share it with my mom cause i was so excited to see this offer. Turns out a complete cli... See more

Awful experience, 2 weeks and still no delivery. Tried to call and after 15 mins on hold I hung up, tried to use email address on it bounced as non recognised. You can’t speak to anybody!

I have bought a Mac pro blow definer twice at £24 each time from boots. The first time I bought it about less than 3 weeks ago, I used the difiner about 4 times ans it stopped working, I returned it... See more

I ordered for first time from Mac official UK website and they cancelled my order and informed me after around 20 days that the product was out of stock and that when I chased them for 2 weeks. Thank... See more

Waited a month for my package and had to wait for on the phone for them to issue me a refund. I decided to give them another chance thinking it might’ve been a shipping issue. After 20 days of orderin... See more

TERRIBLE. I made an order from their online website over a week ago. Got an order confirmation email right away but not a shipping confirmation yet. They refunded me my money but I didn’t even try to... See more

I ordered from Mac Cosmetics online 2 weeks ago and still have not received a thing I placed a couple of orders at that... My card was charged and I have called the contact number and have been put on... See more

I ordered a package from MAC Cosmetics which was left at the wrong address. I called Aus post and they told me they would open an investigation but for me to also speak with MAC if they could also cal... See more

I've shopped for Mac cosmetics in few different countries, all of my experience was brilliant except for Mac in Guildford (house of fraiser). Staff here is unhelpful, unkind and appears to be bored o... See more

I tried to cancel my orders three times, first time on thursday after one hour of placing it, they assured me it got cancelled but since I didn't get a refund the next day I contacted them again so th... See more

I have ordered 2 pieces of MAC power kiss liquid lipcolour since January 27, 2021. Until on February 15, 2021, I noticed that so long time I wait so long, then I checked the DHL status is sent from MA... See more

I love Mac cosmetic and the revival they are having, but they do need to make their Australian website more user friendly. 5 stars for products 3 star for website.