TravelbugM

Ordered a Traser watch. Very helpful and polite interaction. Fast delivery. Definitely recommended.

Ordered a watch back in June on the basis that they could supply it. Month after month of delay and excuses. Zero communications from them without me persevering on emails which go unanswered. Finally 3 months later I've cancelled the order. These people don't deserve to be in business. Ordered the same watch from another online company which arrived with 48 hours! RESPONSE TO CW SELLOR'S COMMENTS. Your absolutely DIDN'T response to my comments within a few days!! - it typically took more than 5 emails each time over days and days for a response and hours of trying to get through to you on calls to find out what is going on. Your dishonest comments are yet another reason why people should avoid purchasing from you!

Traded in my previous Ferrari and purchased a pre-owned Ferrari Roma Spider from the team here. Shout out to Matt. Constructive negotiation, first rate delivery experience and follow-up. Very positive experience and they definitely went the extra mile with the sale and delivery.

Went on the distillery tour. Hanna was an amazing guide. Learned a lot and tasted a lot! Great experience and super interesting.

Frasers advertise products at one price, but you cannot actually buy them at that price. A compulsory £4.99 charge is added whether you choose delivery (understandable) or even collect from the store.
That means the advertised price is false – every item costs at least £4.99 more than shown. There is no way to avoid this hidden charge. It’s misleading and feels dishonest.
Customers deserve transparent pricing that reflects the true cost, not a system where the headline price is never the real price payable.

Took my BMW X5 in for repair. Positive experience from start to finish. Very polite, courteous and helpful. I particularly appreciated being given a loan car during the repair. Would definitely recommend the body shop team.

Consistently good food and good service. Shout out to Harry Young, the General Manager who is always helpful and goes above and beyond to help out customers with bookings etc.

Our experience with AXA Healthcare has been profoundly disappointing. The company’s bureaucratic claims processes and web site are cumbersome, often requiring us to repeatedly submit the same information, due to an underlying assumption that customer-provided information is inherently dishonest. Despite numerous requests, AXA either ignore emails or consistently refuse to engaged in direct conversations to address our concerns, highlighting a significant lack of customer service. It appears that AXA employs as many barriers as possible to delay or deny claims, leading to widespread dissatisfaction among our employees who have interacted with them. Consequently, as a Company, we have decided to cancel our policy with AXA and have transitioned to another insurer that offers a significantly better service. My advice would be to avoid AXA at all cost if you are looking for a reliable insurance provider.
RE AXA COMMENT: Trust me AXA (a concept clearly missing here!), this has nothing to do with your underwriting policies or 'clarity'!- it's about putting as many barriers in the way of a claim as possible. Our employee's have already complained numerous times about your service and like my own personal complaints, they are totally ignored. Please don't pretend that you are interested in answering their complaints or addressing their concerns - when clearly that isn't the case! If you want to address complaints then maybe start with answering those already raised!! In the meantime we have now had enough of AXA and will never contract with you again due to your appalling service afforded to our company and our employees.
COMMENT RE AXA REPLY:
Totally tone deaf to any customer feedback. Raising a complaint is pointless - they don't even bother replying to those! Avoid at all cost is my advice and that of our emplyees.

Very good service. Excellent communications when the sale was underway. Shout out to David Langford for very helpful interaction.

Spectacular Cornish pasties - an exceptional treat. I've travelled the world and these are by far the best on planet earth by a mile!

Truly appalling consistently dreadful service on every level. An absolute nightmare to deal with. Call centre in India and if you want to spend hours and hours wasting your life with people who have no idea what customer service looks like then you these are the people you need to speak to!
FOLLOW-UP ON HSBC COMMENTS: I don't have those social media accounts. I called the Indian call centre who told me that they could only raise a complaint and mark it as resolved - which clearly it isn't as that is why I was calling up! Another 2 hours of my life wasted. This is no way to treat a bereavement matter. Your 'customer service' is a disgrace!

Absolute rubbish quality and even worse customer support. Sofas not built to last - use very cheap wood and sofa legs have collapsed on several occasions injuring occupants. Definitely avoid this company if you want reasonable products and reasonable customer support. Just Google 'Swoon reviews' to see the appalling feedback from their customers! Just wish I could upload my photos of the rubbish quality and the broken sofas on this website! You're well aware of the issues and have received all the photos already. (Order was placed via your supplier)
COMMENT RE SWOON REPLY:
You contacted me to tell me you weren't prepared to help. Absolutely dreadful quality, not built to last and appalling customer service to match!

Amazing wines and amazing and helpful customer support. A pleasure to be a customer.

Sofa legs have broken off several times now. Cheap and thin plywood used in the construction, splinters and legs fall off and you end up on the floor. Sofas rarely used as they are in our holiday house. Very cheap and poor build quality and trying to get Swoon to do anything about them is a nightmare. Shame you can't upload the photos on this website as reader would be able to see the poor quality for themselves. Definitely look elsewhere would be my advice!
Post review update: Your team didn't reach out to me on Saturday to discuss, they sent me an email saying someone would be in touch and I am still waiting.....please be honest with your comments. 10/10 customers say they prefer it that way!
POST REPLY FROM SWOON NOTE: Swoon didn't contact me to offer any assistance in repairing their rubbish quality sofas.

A truly appalling bank with customer service staff who are an absolute disgrace to the brand. Have just moved over to First Direct - wow! what a refreshing experience - would encourage all of Nat West customers to do the same.

Very poor web site and customer service team could represent Poland in the Olympics when it comes to arguing with customers. Tried them several times and will not be using them again as they are so difficult to deal with.

Excellent quality printing on an aluminium background with a large wall print. I've used quite a few different photographic printers over the years and my-picture are definitely pros. Will definitely use again

Non existant customer approach. Rude and condescending staff. Take it or leave it approach. A truly dreadful unreformed bank. After 40 years as a Premium account holder I've had enough abuse and am moving all my accounts from NatWest.

These guys did a very professional installation of a complex ground source heat pump system with two very deep boreholes in the front garden. Great communications from start to finish and the workmanship on the pipes was outstanding (it was a shame that it had to be covered up with insulation it was so good!). Great to find such a customer-focussed company with an installation team that really took pride in doing a good job. Highly recommended!

You can check on their website that the Ivie Bud meter works at your home. Turns out it doesn't work. Ivie blamed everyone bar themselves. Argued like mad rather than provide any form of assistance or refund. Had to threaten legal action to get them to do anything. Nasty people to deal with. Shout out to 'Alex' at the Ivie team, would wouldn't recognise a customer if he fell over one. Definitely avoid this company - not a recommended experience.
AND A COMMENT ON IVIE'S DISHONEST REPLY
Your web site confirmed that the meter at my address would work fine with the Ivie Bud. It didn't. It's down to Ivie to organise with the energy suppliers you work with the interface with the meter - it has nothing to do with your customers. As established, the unit failed within the 12 month warranty period. I contacted you and you refused to do anything whatsoever to help. It was only when I threatened to take you the the small claims court that you made any progress, because yes third parties including the Ombudsman were indeed holding you to account! As you correctly state, this is an excellent result for me as a customer, however it was brought about entirely buy my threats of legal action to get you to address your legal responsibilities. Shame on you for your dishonesty but at least everyone gets to see your deluded response and the type of company you are when it comes to dealing with customers. BUYER BEWARE!!!