Our experience with AXA Healthcare has been profoundly disappointing. The company’s bureaucratic claims processes and web site are cumbersome, often requiring us to repeatedly submit the same information, due to an underlying assumption that customer-provided information is inherently dishonest. Despite numerous requests, AXA either ignore emails or consistently refuse to engaged in direct conversations to address our concerns, highlighting a significant lack of customer service. It appears that AXA employs as many barriers as possible to delay or deny claims, leading to widespread dissatisfaction among our employees who have interacted with them. Consequently, as a Company, we have decided to cancel our policy with AXA and have transitioned to another insurer that offers a significantly better service. My advice would be to avoid AXA at all cost if you are looking for a reliable insurance provider.
RE AXA COMMENT: Trust me AXA (a concept clearly missing here!), this has nothing to do with your underwriting policies or 'clarity'!- it's about putting as many barriers in the way of a claim as possible. Our employee's have already complained numerous times about your service and like my own personal complaints, they are totally ignored. Please don't pretend that you are interested in answering their complaints or addressing their concerns - when clearly that isn't the case! If you want to address complaints then maybe start with answering those already raised!! In the meantime we have now had enough of AXA and will never contract with you again due to your appalling service afforded to our company and our employees.
COMMENT RE AXA REPLY:
Totally tone deaf to any customer feedback. Raising a complaint is pointless - they don't even bother replying to those! Avoid at all cost is my advice and that of our emplyees.