The Wine Society Reviews 3,913

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's selection of wines, noting that they are well-chosen, competitively priced, and of top quality. Consumers appreciate the access to en primeur wines and the availability of storage facilities. People value the helpfulness and knowledge of the staff, who provide excellent advice on wine selection. Consumers highlight the efficient delivery service, with many mentioning the friendly and helpful delivery drivers. The ordering process is described as straightforward and easy, with a user-friendly website. People also appreciate the informative wine guides and talks. Overall, reviewers express high satisfaction with the company's service, quality, and value for money.

Based on these reviews

Rated 5 out of 5 stars
Invited

As a newbie I was impressed at the advice given on ordering my first order. I took advantage of my £20 new member discount. The range of wines on offer was exceptional. Delivery was made the followin... See more

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Rated 5 out of 5 stars
Invited

Ordering was easy on their website, Delivery slots allways available. Payment is straitforward. Choice of quality wines at competitive prices and tasting notes are availableat the click of a button.... See more

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Rated 5 out of 5 stars

What an amazing deal. £40 lifetime membership. Free delivery on any number of bottles. Amazing selection of wines, a mixture of hard to find favourites and hidden gems.

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Rated 5 out of 5 stars
Invited

WHY USE THE WINE SOCIETY? The speed, simplicity and reliability of ordering from the Wine Society makes ordering so easy. Their dedicated vans know where to leave purchases if nobody is at home.... See more

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Rated 4 out of 5 stars
Invited

Wonderful, as always. The Wine Society doesn't put a foot wrong. The choice of wines is great, the pricing fair, the service impeccable and the delivery reliable. This is how all businesses should be... See more

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Rated 5 out of 5 stars
Invited

Excellent choice of wine at all price levels. The wine is chosen by experts and described accurately and consistently. Delivery is free and prompt and you can select your delivery day at no extra cost... See more

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Rated 5 out of 5 stars
Invited

I have been a Wine Society member for nearly six decades! It is still the best source of properly curated wines in this country. The range is extraordinary, and the prices are always fair, offering b... See more

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Rated 3 out of 5 stars
Invited

The parcel was left by the gate, beside the dustbins, on a public footpath, instead of being taken up to the house. Fortunately it was not stolen!

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Rated 5 out of 5 stars
Invited

This order was a birthday gift for a friend in Sussex. The other end of the country from me. Ordering is always a pleasurable experience with the Wine Society and knowing that they deliver quickly... See more

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Rated 5 out of 5 stars

Great value wines, some hidden gems too. Website easy to navigate, wine descriptions are spot on & super speedy delivery. So glad I joined the Society

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Rated 5 out of 5 stars

Great value membership and service. I like the way you can pick specific delivery slots at no extra cost.

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Rated 5 out of 5 stars

Superb experience for several years now. I highly recommend the cellar plans as well as ad hoc purchases. Delivery on the society van is worth choosing if you can - the delivery driver is always frien... See more

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Rated 5 out of 5 stars
Invited

As usual fantastic selection wines to suit all tastes and all delivered to your door. Great special offers and all at good prices.

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Rated 5 out of 5 stars
Invited

Membership and subscription given to me as a gift. The whole experience was seamless and the event tastings online are such a bonus. Advice is given forthwith to any query and the pricing vs quality o... See more

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Rated 5 out of 5 stars
Invited

We've been a member of TWS for a number of years but haven't used their services for at least 5. We therefore needed to get new login details for a purchase. All very straightforward and we received... See more

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Rated 5 out of 5 stars

After many years of excellent service the big test of a company is when things go wrong. For the first time I have had cause to complain about the quality of a couple of bottles. The response has bee... See more

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Rated 5 out of 5 stars
Invited

As I am old I ordered by telephone. My order was well handled and all the relevant details swiftly collated.

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Rated 4 out of 5 stars
Invited

The wish list is good because you may want to note a wine but not buy it there and then. I don't order less than 6 bottles at a time because I assume it helps the Society keep to its free delivery for... See more

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Rated 5 out of 5 stars
Invited

I have been a Wine Society member since the mid-1970s, bought much and have never been disappointed, not even with any of the more modestly priced offerings. When I die, my share will go to one of my... See more

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Rated 5 out of 5 stars
Invited

The Wine Society web site and catalogue are a lot less pushy than other on-line retailer sites and, more honest. The wine guides and talks are very informative. The Society have grasped the chal... See more

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Rated 5 out of 5 stars
Invited

Excellent choice of top quality wines which are described carefully and accurately. Good price range and very good value wines with an extensive selection of wines to choose from. Ordering and deliver... See more

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Rated 5 out of 5 stars
Invited

Great wines, great service, and at decent prices too. What more could you ask for. I use the Wines Without Fuss, and have the “Discovery” selection. Really interesting wines from some very unusua... See more

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Rated 5 out of 5 stars
Invited

I have been ordering wine from the wine Society for many years. In all those years, every time I have been much impressed by the order process. The wine society staff are always well trained, well inf... See more

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Rated 5 out of 5 stars

The Wine Society is a totally unique 360 degree service 👌 They stock a Japanese drink that I love and is is so hard to find. They offer free wine advice and wine notes to download on every sin... See more

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Rated 5 out of 5 stars

I’ve been a member of the Wine Society for more than 5 years and they are consistently excellent in everything they do. We went to a tasting in Sheffield last week and discovered several new wines t... See more

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Rated 5 out of 5 stars
Invited

Have been a member for some years , am always looking at the choices on offer and pricing along with the comments off other purchasers which is very handy as is the overall communication from the wine... See more

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Rated 3 out of 5 stars
Invited

Our products are wonderful but the delivery system especially track and trace is neither use nor ornament. This is an ongoing situation of meaningless delivery projections.There are some good third pa... See more

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Rated 5 out of 5 stars
Invited

A straightforward ordering system, with full description of each wine, and delivery only takes a couple of days. If the wine is delivered by a Wine Society van you can give back your used corks to... See more

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Rated 5 out of 5 stars
Invited

I was buying wine for a gift for a ‘big’ birthday where the cost was being shared amongst a number of people. I had a specific brief but no budget except my knowledge of what was spent on similar... See more

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Rated 5 out of 5 stars
Invited

I was given membership as a gift and sceptical about what I may receive. Ordered a mixed case as a trial and was really pleasantly surprised with all the wines great mix and quality at the price poin... See more

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Rated 4 out of 5 stars
Invited

I would rate The Wine Society 5* but the carrier only 2*. The wine order arrived a day late, presumably because one of the six bottles was broken in transit, although there was no mention of this by... See more

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Rated 5 out of 5 stars
Invited

I live in Manchester and have only ordered online until this week. Previously, everything has always gone well. The orders have arrived on time, been delivered to the right location and always been gr... See more

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Rated 5 out of 5 stars
Invited

The Wine Society is a great source for good value wine for current consumption. As part of this, their delivery service is first rate.

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Rated 5 out of 5 stars
Invited

Great Summer promotion of Spanish wines that offered unusual and well priced bottles from Galicia. Particularly enjoyed the whites (I'm normally a red 🍷 guy). I was also impressed by the Garnacha... See more

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Rated 5 out of 5 stars
Invited

The order arrived quickly, on time and delivered by a friendly driver. It was easy to order and the quality of the wine, all less than £10, is of a high standard. I have been impressed by the Wine So... See more

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Rated 5 out of 5 stars
Invited

Very easy online ordering. Delivery came exactly when I was advised it would and was delivered to door by friendly courier. Wine perfect!

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Rated 5 out of 5 stars

Excellent customer service, excellent wine, great prices. This is a co-op owned by its members and you can tell. I was also really impressed by the annual sustainability report which was the clearest... See more

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Rated 4 out of 5 stars
Invited

Shipment arrived in good time and with updates on its progress . Wine is well protected in the packing . However the courier left the package in full view of passers by and in a sunny spot.

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Rated 5 out of 5 stars
Invited

Great range of well priced wines, more interesting than most supermarket selections; easy to use website, easy to order, free delivery in 2 days. What's not to love!!

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Rated 5 out of 5 stars
Invited

we met in an intro course to a wine club over 20 years ago and have been members since. why it has taken a while to join up sounds silly as we already knew that your wines achieved on our tastings. s... See more

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Rated 5 out of 5 stars
Invited

A wide variety of carefully selected wines to suit all tastes and pockets. A pleasure to make choices from the comfort of your own home, with guaranteed delivery .

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Rated 5 out of 5 stars
Invited

Always been reliable and wines have always been of a high standard. I have been ordering wine from The Wine Society for just under 50 years. Excellent for sending as gifts too.

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Rated 5 out of 5 stars
Invited

Good choice of wines at reasonable prices with swift delivery. Always helpful over the telephone.

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Rated 5 out of 5 stars
Invited

The wine is always of excellent quality and price; delivery is extremely timely. I have been a member for very many years and have never had any problems. Thank you.

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Rated 5 out of 5 stars

Sorted out a little delivery issue without delay and supplied a few extra bottles as a sweetner. Lovely.

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Rated 5 out of 5 stars
Invited

Efficient taking of my order on the telephone followed by provision of an agreed convenient delivery date .Subsequent updating about delivery in a timed period which occurred without any hiccup.

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Rated 5 out of 5 stars
Invited

The Wine Society offer a wide selection of wines at a range of prices, together with good information and a quick delivery service

Company replied

Rated 5 out of 5 stars
Invited

Wines are always exceptional quality. Service and delivery second to none. Love the Wine Society

Company replied

Rated 5 out of 5 stars
Invited

User-friendly website, reliable quality wines, honestly described, and promptly and safely delivered.

Company replied

Rated 5 out of 5 stars

The society has a wide selection of wines that are both well chosen and competitively priced. It also provides access to en primeur wines and has storage facilities to keep these wines at their be... See more

Company replied

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Company details

  1. Wine Club
  2. Wine Cellar
  3. Wine Store

Written by the company

The Wine Society is one of the UK's leading wine merchants with an award-winning range and prices from £6.50 per bottle. Free next-day UK delivery on any bottle. We put passion before profit: our unique co-operative business model means we can focus purely on quality, fair pricing and ethical grower relationships. We were recently awarded IWC (International Wine Challenge) "Online Retailer of the Year" for the second year running!


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Very poor delivery

Been a member for 12 years, never had a problem until last 3 deliveries, all via DHL. 1st got lost, 2nd arrived with 3 broken bottles, and again late. Todays delivery, driver was downright rude, dropped my cases onto my floor and promptly ran off. Will not buy again until thet sorr out delicery partner.

October 15, 2025
Unprompted review
The Wine Society logo

Reply from The Wine Society

We greatly appreciate your twelve years of membership and are sorry to hear about the recent delivery issues.

Due to the nature of the product and the extensive journey that parcels endure in the courier network, losses and breakages can happen, unfortunately. However, if more than two bottles are broken, they are instructed to return the parcel for us to organise a replacement delivery to then be organised. We are sorry that the procedure was not followed on that occasion.

However, there is no excuse for drivers to be rude and discourteous. We will raise this incident with our account manager and ensure that it is fully investigated and not repeated.

DHL deliver thousands of parcels every day for us and they have a better record than any other courier we've ever used in terms of service. We would confidently say that this incident does not represent the service that members would typically receive from DHL and is an isolated instance.

We sincerely apologise for any inconvenience and disappointment caused by this negative delivery experience. Please look out for a goodwill gesture from us as an incentive and encouragement to give us another try.

We hope that you enjoy your wines and have a good weekend.

Rated 5 out of 5 stars
Invited

As I am old I ordered by telephone

As I am old I ordered by telephone. My order was well handled and all the relevant details swiftly collated.

October 14, 2025
The Wine Society logo

Reply from The Wine Society

We're glad you found ordering by telephone easy.

It's great to hear our team got your order processed efficiently for you.

Thank you for your feedback and we hope that you enjoy your wines!

Rated 5 out of 5 stars
Invited

The beginning of a long and fruitful journey

As a newbie I was impressed at the advice given on ordering my first order. I took advantage of my £20 new member discount. The range of wines on offer was exceptional. Delivery was made the following day, and it was free of charge.
Al in all a great experience and I look forward to enjoying a long term relationship with The Wine Society

October 9, 2025
The Wine Society logo

Reply from The Wine Society

Welcome to The Wine Society, Mr. Broadhurst!

We're glad to hear that you found our advice helpful and are happy with the wine selection and fast delivery.

We appreciate your positive feedback and look forward to a long relationship with you.

Enjoy your wines!

Rated 5 out of 5 stars

Great value membership and service

Great value membership and service. I like the way you can pick specific delivery slots at no extra cost.

October 13, 2025
Unprompted review
The Wine Society logo

Reply from The Wine Society

Thanks so much, Steve - we're glad you're happy!

Rated 5 out of 5 stars

What an amazing deal.

What an amazing deal.
£40 lifetime membership.
Free delivery on any number of bottles.
Amazing selection of wines, a mixture of hard to find favourites and hidden gems.

October 10, 2025
Unprompted review
The Wine Society logo

Reply from The Wine Society

We're happy to hear that you find our lifetime membership and free delivery beneficial. It's great you appreciate our wine selection! Thanks for your review and Welcome to The Wine Society, Graeme!

Rated 5 out of 5 stars
Invited

Ordering was easy on their website

Ordering was easy on their website, Delivery slots allways available. Payment is straitforward.
Choice of quality wines at competitive prices and tasting notes are availableat the click of a button.
Delivery on the day is a 2hour slot. Have ordered from the Wine society for many years and have never been disappointed.

September 25, 2025
The Wine Society logo

Reply from The Wine Society

We're happy to hear that ordering on our website is easy and our delivery slots are convenient. It's great to know you appreciate our wine selection and find the tasting notes helpful. Thank you for your long-standing custom!

Rated 3 out of 5 stars
Invited

The parcel was left by the gate

The parcel was left by the gate, beside the dustbins, on a public footpath, instead of being taken up to the house. Fortunately it was not stolen!

October 7, 2025
The Wine Society logo

Reply from The Wine Society

We appreciate your feedback and we're sorry your parcel was left in an inconvenient location. We'll investigate this to prevent similar issues in the future.

Rated 5 out of 5 stars
Invited

Beats the supermarket.

User-friendly website, reliable quality wines, honestly described, and promptly and safely delivered.

October 2, 2025
The Wine Society logo

Reply from The Wine Society

We're happy you found our website user-friendly and that you appreciate the wine quality, descriptions, and prompt, safe delivery.

Rated 5 out of 5 stars
Invited

Excellent and prompt

Excellent and prompt via own transport. Overall a pleasant experience.

October 8, 2025
The Wine Society logo

Reply from The Wine Society

We're happy to hear that you had a pleasant experience and appreciate your positive feedback regarding our prompt service. Thank you!

Rated 5 out of 5 stars
Invited

The Wine Society offer a wide selection…

The Wine Society offer a wide selection of wines at a range of prices, together with good information and a quick delivery service

October 7, 2025
The Wine Society logo

Reply from The Wine Society

We're happy to hear that you appreciate the wide selection of wines at various prices, along with helpful information and efficient delivery service.

Rated 4 out of 5 stars
Invited

Wonderful

Wonderful, as always. The Wine Society doesn't put a foot wrong. The choice of wines is great, the pricing fair, the service impeccable and the delivery reliable. This is how all businesses should be run.

October 1, 2025
The Wine Society logo

Reply from The Wine Society

We appreciate your continued support! It's great to know you consistently enjoy our wine selection, pricing, and dependable service. Thanks for sharing your experience.

Rated 5 out of 5 stars
Invited

Wines are always exceptional quality

Wines are always exceptional quality. Service and delivery second to none. Love the Wine Society

September 29, 2025
The Wine Society logo

Reply from The Wine Society

We're happy you find our wines appealing and appreciate our service and delivery. Thanks for your positive feedback; it means a lot to us!

Rated 5 out of 5 stars
Invited

Good choice of wines at reasonable…

Good choice of wines at reasonable prices with swift delivery. Always helpful over the telephone.

September 30, 2025
The Wine Society logo

Reply from The Wine Society

We're happy to hear you found a good choice of wines at reasonable prices with swift delivery. We appreciate your feedback regarding our helpful telephone support.

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