DANIEL

Scheduled an online exam. Passed the system test, but the OnVue app got stuck at "loading..." even after rebooting system and trying all sorts of suggestions mentioned online to fix it. When I finally was able to launch the app, it was 15 minutes after my scheduled time and I was not able to proceed.

I spent 45 minutes with the online Pearson VUE support, repeating questions over and over, which were just dodged. I was not provided with any assistance whatsoever. The representative, Doe, briefly filed a "case" but refused to send me a confirmation e-mail of the case. Moreover, the Doe declined to confirm in writing that she or he was unable to help me log in and take my exam.

I can say without exaggerating IONOS is the most unethical business that I have ever dealt with in my whole life. Do not believe in the positive 5 star review here from users with "1 review" on their accounts.

I was a loyal customer for 15+ years until they one day deleted my account including all my files without my knowledge. What was the reason?

Prior to this, they sent 2 e-mails stating "As your Customer ID, XXXXXX, is associated with a European billing address, you are at risk of losing your IONOS account and all content stored within it if you do not take the necessary actions.". These e-mails (along with most of their marketing e-mails) ended up straight in my junk mailbox.

At no point did they attempt to call me, nor did my "IONOS Personal Consultant" Ruby Jane Paninsoro ever reach out to me. I received no letter from them. My billing address was in fact in the EU when I signed up 15 years ago, but for the remaining 13 year, it was not. IONOS did not at any point double-check this.

If they would have disabled my account, I would have been fine with it. But the fact that they deleted all of my files, e-mails, databases, backups etc., just shows how this company does not value any of your data stored with them. The damaged they did is irreversible; 15 years of work completely wiped out. And guess what? Prior to completely erasing my account, they made sure to charge for the following month as well.

If anyone is in the same seat, please reach out via the website ionoslawsuit.com

For reference, here is the e-mail response I received from them:

Thank you for reaching out to us. To address your inquiries, I confirm the following:

(i) All of your files, including backups, have been deleted from our servers on the scheduled cancellation date that we have previously sent you via email which is on 01/31/2023

(ii) All MySQL databases and their backups have been erased.

(iii) All of your email accounts, along with their messages, have been deleted, and no backups are available.

This is an updated review. I previously ordered a second generation Cary Briefcase (Double), which came with some minor issues. The company provided me with a replacement of the updated third generation model of the briefcase, which is the basis for my review below.

The third generation offers significant updates over the previous model, which was already robust, but had some room for improvement, in particular to the inner compartments of the bag. The inner compartments are now sturdier and holds firmer in place. The interior material has changed from gray to a sandy khaki colour, which looks more aesthetically appealing to the eye - it is also not likely to get easily smudgy or stained.

The options and the layout of the inner pocket are overall the same, with the exception of an added compartment for an AirTag (or similar device), along with a new detachable sleeve for holding a laptop. The previous model had a divider inside the main compartment for a laptop (which is absent in the new version), but it did not provide significant inner padding and protection.

The laptop sleeve snaps on to two fasteners on the inside of of the bag. I was a bit worried that these would not be sturdy enough, but so far, my 14" MacBook Pro has been steadily secured during my excursions with the bag. There is room for a few books, notebooks or accessories along with a laptop in the main compartment, but a thermos or reusable cup would not easily fit in there, unless it is a collapsable cup, or a thermos with a very tall and slim profile. I believe the Tokyo model of this bag offers a cup holder, but it does not come with two separate compartments. The Slim or Single version of the bag may do well for daily commuting, but the Double may do better for business trips or when one wants to carry a larger set of things or just wish to have more storage options.

The stitching of the bag, although not in perfect symmetry, is well and it looks like it will hold up for a quite some time. I will make sure to update my review if I have any new findings. 4.5 star out of 5.

Purchased a subscription for 12 month. However, I only received 6 or 7 issues. Afterwards, all that I received was "Renewal Saving" notices, which offered deals more expensive than the ones on their website.
Found the quality of the publications a bit inconsistent. Overall, very disappointed with the service and offerings from The Writer.

Update: Customer Service was slow to response but extended my subscription for the missing months. It took a good 1.5 months before I received the first issue, and many issues were missed in-between. Therefore, updating my rating to 3 stars.

These guys are really great. Support is very attentive, dispatch is fast. They have always done an excellent job packaging my items. Also, I never received an item broken in transit. Rates are competitive. After having tried a few shipping forwards, FROM JAPAN is my number one choice when purchasing items from Japan.

Great company and fantastic products, with really attentive service as well.

I have been a Selfridges+ member for about one year. Made 11 orders totalling to about 1500£, by purchasing around 60 items. I would have easily spent more money, if it were not for the fact that Selfridges' customer support is, quite honestly speaking, the worst that I have ever encountered for an online company in my life. Furthermore, they offer little or no customer protection whatsoever.

Since Selfridges are not exactly competitive when it comes pricing, nor prompt delivery, I would at least expect that service would be good, but alas it is not.

The following experience prompted me to write this negative review:

I ordered an Egyptian cotton duvet cover that came with a BLOOD STAIN on it. Customer Support was apologetic and offered an e-voucher as a remedy. The online function to request a pickup to return the product was not functioning, so customer support asked me for a date to schedule a pickup. After I provided a date and time, customer support completely stopped responding to my e-mails, even though I sent multiple follow-ups. In the end, they scheduled the pickup on another day without even confirming this with me, which happened to be a Sunday. Therefore, I had to go out and spend 5£ to print out a return label, as I do not have a printer at home, as well as to cancel my Sunday plans to stay home and wait for the DHL pickup man to arrive. Sent a complain to Selfridges, but received no response whatsoever, even though I followed up multiple times. No e-voucher was ever sent to me.

Lastly, a few months later I decide to re-order the duvet along with some bed sheets anyway. What do I receive? A set of bed sheets with BROWN STAINS(!) that has clearly been repackaged. E-mailed Selfridges but no response yet.

I am really appalled at Selfridges' overall complete lack of service and dishonesty. I would not judge their customer service staff right away, because I would assume the company is run by greedy upper-management that favours profit over service.

Nonetheless, an overall terrible shopping experience that I am certain the late Mr. Selfridge would find as unscrupulous as well.

Update 1: Two working days later, no reply from Charlotte at FAO Social whatsoever.

Update 2: Updating the Review from 1 star to 4 stars, only because of the excellent customer support from Cliff of the "escalated complaints team". If the other support staff at Selfridges were as attentive as him, the company would certainly be in better hands.

Update 3: Against my better judgement, I ordered another duvet from Selfridges. It arrived with the package open, along with a distinct strand of red hair on the white duvet. The return process was a hassle. I have no faith in this business whatsoever.

I have been a Selfridges+ member for about one year. Made 11 orders totalling to about 1500£, by purchasing around 60 items. I would have easily spent more money, if it were not for the fact that Selfridges' customer support is, quite honestly speaking, the worst I ever encountered for an online company in my life. Furthermore, they offer little or no customer protection whatsoever.

Since Selfridges are not exactly competitive when it comes pricing, nor prompt delivery, I would at least expect that service would be good, but alas it is not.

The following experience prompted me to write this negative review:

I ordered an Egyptian cotton duvet cover that came with a BLOOD STAIN on it. Customer Support was apologetic and offered an e-voucher as a remedy. The online function to request a pickup to return the product was not functioning, so customer support asked me for a date to schedule a pickup. After I provided a date and time, customer support completely stopped responding to my e-mails, even though I sent multiple follow-ups. In the end, they scheduled the pickup on another day without even confirming this with me, which happened to be a Sunday. Therefore, I had to go out and spend 5£ to print out a return label, as I do not have a printer at home, as well as to cancel my Sunday plans to stay home and wait for the DHL pickup man to arrive. Sent a complain to Selfridges, but received no response whatsoever, even though I followed up multiple times. No e-voucher was ever sent to me.

Lastly, a few months later I decide to re-order the duvet along with some bed sheets anyway. What do I receive? A set of bed sheets with BROWN STAINS(!) that has clearly been repackaged. E-mailed Selfridges but no response yet.

I am really appalled at Selfridges' overall complete lack of service and dishonesty. I would not judge their customer service staff right away, because I would assume the company is run by greedy upper-management that favours profit over service.

That said, an overall terrible shopping experience that I am certain the late Mr. Selfridge would find as unscrupulous as well.

Update 1: Two UK working days later, Charlotte has not even bothered to respond to my e-mail, which she requested below.

Update 2: Updating the Review from 1 star to 4 stars, only because of the excellent customer support from Cliff of the "escalated complaints team". If the other support staff at Selfridges were as attentive as him, the company would certainly be in better hands.

Update 3: Against my better judgement, I ordered another duvet from Selfridges. It arrived with the package open, along with a distinct strand of red hair on the white duvet. The return process was a hassle. I have no faith in this business whatsoever. 0 stars.

I sincerely wished that I had read the reviews here before shopping at Selfridges. I purchased the international Selfridges+ shipping package for 40£ and then made two orders on the weekend.

The first order shipped first thing Monday morning, all good I thought. But then I realised that the second order was on hold, payment was "pending" it said. I checked with my bank and was informed that my credit card had been charged for this order already, in other words, no payment was pending. I e-mailed the customer support twice, asking for a clarification. 3 days have now passed and they still have not replied to me.

I found it really bewildering that a reputable department store (or so I thought) such as Selfridges would conduct business in such a way. I am really staggered that I will have to report the transaction as a scam and have my bank reverse the payments for both my second order and the Selfridges+ package.

As I was going abroad, I was a bit rushed to receive my order. Simply Supplements were kind to provide me with a tracking number. I put my order on the weekend, and expected it to be dispatched the following Monday (as all of my items were in stock). However, According to the tracking number, my order was not dispatched until the Wednesday. Unfortunately, it arrived the day after I went abroad. Had it been dispatched on the Monday I would have received the items in time.

I would not blame Simply Supplements for the shipping, as it is not handled by them. But I would expect the package to be dispatched faster than it did, since they are a big company, and all the items were in stock.

Update: Simply Supplements informed me that there was a public holiday in the U.K. that Monday and solved the issue by sending me a new dispatch to my address abroad.

I purchased a Fjallraven kanken bag from ilovemykanken.com, a website that is now defunct and, according to the website, taken over by the Fjallraven brand. The website mentions the previous owner of this website was 'The Sporting lodge', and states that previous customers should contact The Sporting Lodge for queries regarding returns or warranty claims.

The Fjallraven bag that was shipped to me by ilovemykanken.com turned out to be either a counterfeit product or just plain faulty. I loved it until one day I was wearing it out in the rain (with an umbrella). All my books inside the bag became severely water damaged. After inspecting the bag, I realized that the seams inside the bag are extremely sloppy and have loose threads. After gently sprinkling water on the bag in the in the shower, I noticed that water is leaking into the bag. While the bag is not meant to be fully 'waterproof', it is supposed to be 'water resistant'. Mine is not, and my friends with similar kanken bags do not have this problem with their bags.

I contacted The sporting lodge, but after a month I have still have not received an answer from them regarding my request to return the bag for a new one.

I purchased a Fjallraven kanken bag from ilovemykanken.com, a website that is now defunct and, according to the website, taken over by the Fjallraven brand. The website mentions the previous owner of this website was 'The Sporting lodge', and states that previous customers should contact The Sporting Lodge for queries regarding returns or warranty claims.

The Fjallraven bag that was shipped to me by ilovemykanken.com turned out to be either a counterfeit product or just plain faulty. I loved it until one day I was wearing it out in the rain (with an umbrella). All my books inside the bag became severely water damaged. After inspecting the bag, I realized that the seams inside the bag are extremely sloppy and have loose threads. After gently sprinkling water on the bag in the in the shower, I noticed that water is leaking into the bag. While the bag is not meant to be fully 'waterproof', it is supposed to be 'water resistant'. Mine is not, and my friends with similar kanken bags do not have this problem with their bags.

I contacted The sporting lodge, but after a month I have still have not received an answer from them regarding my request to return the bag for a new one. Please be warned.

I received my package within 3 days (I am in Hong Kong). It was well packaged and I am satisfied with the products I ordered.