I can say without exaggerating IONOS is the most unethical business that I have ever dealt with in my whole life. Do not believe in the positive 5 star review here from users with "1 review" on their accounts.

I was a loyal customer for 15+ years until they one day deleted my account including all my files without my knowledge. What was the reason?

Prior to this, they sent 2 e-mails stating "As your Customer ID, XXXXXX, is associated with a European billing address, you are at risk of losing your IONOS account and all content stored within it if you do not take the necessary actions.". These e-mails (along with most of their marketing e-mails) ended up straight in my junk mailbox.

At no point did they attempt to call me, nor did my "IONOS Personal Consultant" Ruby Jane Paninsoro ever reach out to me. I received no letter from them. My billing address was in fact in the EU when I signed up 15 years ago, but for the remaining 13 year, it was not. IONOS did not at any point double-check this.

If they would have disabled my account, I would have been fine with it. But the fact that they deleted all of my files, e-mails, databases, backups etc., just shows how this company does not value any of your data stored with them. The damaged they did is irreversible; 15 years of work completely wiped out. And guess what? Prior to completely erasing my account, they made sure to charge for the following month as well.

If anyone is in the same seat, please reach out via the website ionoslawsuit.com

For reference, here is the e-mail response I received from them:

Thank you for reaching out to us. To address your inquiries, I confirm the following:

(i) All of your files, including backups, have been deleted from our servers on the scheduled cancellation date that we have previously sent you via email which is on 01/31/2023

(ii) All MySQL databases and their backups have been erased.

(iii) All of your email accounts, along with their messages, have been deleted, and no backups are available.