I purchased a Fjallraven kanken bag from ilovemykanken.com, a website that is now defunct and, according to the website, taken over by the Fjallraven brand. The website mentions the previous owner of this website was 'The Sporting lodge', and states that previous customers should contact The Sporting Lodge for queries regarding returns or warranty claims.

The Fjallraven bag that was shipped to me by ilovemykanken.com turned out to be either a counterfeit product or just plain faulty. I loved it until one day I was wearing it out in the rain (with an umbrella). All my books inside the bag became severely water damaged. After inspecting the bag, I realized that the seams inside the bag are extremely sloppy and have loose threads. After gently sprinkling water on the bag in the in the shower, I noticed that water is leaking into the bag. While the bag is not meant to be fully 'waterproof', it is supposed to be 'water resistant'. Mine is not, and my friends with similar kanken bags do not have this problem with their bags.

I contacted The sporting lodge, but after a month I have still have not received an answer from them regarding my request to return the bag for a new one. Please be warned.