Review of selfridges


Rated 1 out of 5 stars

I sincerely wished that I had read the…

I sincerely wished that I had read the reviews here before shopping at Selfridges. I purchased the international Selfridges+ shipping package for 40£ and then made two orders on the weekend.

The first order shipped first thing Monday morning, all good I thought. But then I realised that the second order was on hold, payment was "pending" it said. I checked with my bank and was informed that my credit card had been charged for this order already, in other words, no payment was pending. I e-mailed the customer support twice, asking for a clarification. 3 days have now passed and they still have not replied to me.

I found it really bewildering that a reputable department store (or so I thought) such as Selfridges would conduct business in such a way. I am really staggered that I will have to report the transaction as a scam and have my bank reverse the payments for both my second order and the Selfridges+ package.

May 20, 2020
Unprompted review

Reply from selfridges

Hi Daniel.

Thank you for your review.

We're sorry to hear that your experience has left you feeling this way. We would really like to discuss this further with you. Please can you send some more details along with your contact number to customerservices@selfridges.com and we'll get in touch as soon as possible or give us a call on 0800 123 400 or +44(0)207 160 622 if abroad.

Thanks,

Daniel

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