United Kingdom
Review of &SONS
Brilliant products. Super well made and a great fit. Fast delivery and excellent customer service.
Reply from &SONS
We're so glad you find our products brilliant and well-made with a great fit! We appreciate your feedback regarding our fast delivery and excellent service!
Review of Mazuma Mobile
Total scam. Was offered £690 for my phone which had no visible scratches. The downgraded this to poor condition and offered £220. I paid £11 for special delivery on their advice. When I rejected this offer they magically increased it to £370. Which is still much less than what they advertise for a phone in good condition
Reply from Mazuma Mobile
Hi,
Thank you for your review.
Please can you provide me with your order number?
So I can take a further look into this for you.
Kind Regards- Mazuma
Review of Vuori
Late delivery. Emailed customer service and they just copy and pasted information from the website that turns out to be false.
Review of Peak Design
Ordered several bags and a phone case. All awesome quality and very stylish. Fast delivery too. Recommend.
Review of Varuste.net
Varuste redirected my package to a UPS pick up point 45 minutes away without me asking. Spoke to UPS who confirmed Varuste directed this.
I walked to the UPS shop after getting an email confirming it had been delivered and there was no sign of the package.
Varuste emailed to say nothing to do with them so I am stuck with no product and nobody will help.
Very poor. Avoid.
Reply from Varuste.net
Hello,
We apologize for the inconvenience.
We do not direct shipments; delivery depends on the local courier service. We checked with UPS, and it seems the local courier may have redirected the package if the original pickup point was full. We apologize for the situation.
We have emailed you the details of where the package can be picked up. If you haven't received the message or need assistance, please contact us at info@varuste.net.
Best regards,
Varuste.net team
Review of Healf
Used Healf many times and they always exceed expectations. Really prompt delivery and excellent customer service. Even had a hand written note from the founder.
Reply from Healf
Hello there,
Your words mean a great deal to us. It’s wonderful to know that each time you’ve chosen to shop with us, the experience has felt above expectations. From the care in delivery to the personal touches, we want every interaction to feel thoughtful and genuine, so hearing this reflected back is really encouraging.
We’re especially glad that our customer service has stood out for you. Reliability and presence are at the heart of how we connect with our community, and your feedback reminds us of the value in those small but meaningful details. We’ll continue curating with the same dedication so your journey with us always feels personal and reliable.
With Healf,
Review of Rag Bone
Went to FedEx pick up point and they needed a pick up code, which Rag & Bone hadn’t sent me. So the parcel could not be released. FedEx only hold the parcel 48 hours so no hope of getting the product.
Review of HIGHERDOSE
Ordered over a week ago. No sign of the product or any updates on shipping. Customer service are sending copy and paste responses with no commitment to when the item will be sent.
Feels scammy.
Reply from HIGHERDOSE
We're so sorry for the delay and poor communication. We completely understand your frustration. We've requested more information and will look into this right away. We hope we can turn this around and make things right for you!
Review of Everlane
TOTAL SCAM - items never arrived.
Spent a month waiting for items that never arrived. Spoke to Everlane on live chat and email and they reassured me they’d sent the items but it was out of their control.
When the package turned up three items out of five were missing. Everlane have refused to do anything to help and just blame the courier.
It’s a total scam and their customer service people are horrendous.
Reply from Everlane
Hi there! Rachel from Everlane Customer Experience here. I'm so sorry for the frustration! I see my team was able to issue a refund for the missing items, but I've sent you a follow-up email in hopes of turning this around for you.
I look forward to hearing back!
Rachel
Everlane CX
Review of Knight Frank
Allowed Knight Frank to do a viewing of my rental apartment. They locked the door using locks not normally used. I arrived home and couldn’t get in. The first person I spoke to provided no support and suggested I get an emergency locksmith and would not guarantee Knight Frank would pay. Later another person called who arranged a locksmith. It took three hours for the episode to be fixed and I had neighbours complaining about the noise until it was finished at 1.30am.
The lettings agent manager didn’t get in touch until two days later, despite one of their staff saying they would.
Knight Frank I thought had been good until this point. But the whole situation was handled terribly and still isn’t resolved. They seem at a loss to put the situation right.
Reply from Knight Frank
Dear Kitty,
We are really sorry to hear about your experience. Please can we ask that you reach out to complaints@knightfrank.com so we can investigate this issue further.
Please accept our apologies again.
Knight Frank.
Review of NOW TV
Been a loyal Now TV customer for years. Ordered their broadband. What a DISASTER!
Didn’t post out a router. Engineer didn’t turn up on the installation date. Still don’t know when this will go live. Ordered it a month ago.
The customer service is the worst part. It’s the absolute pits. My complain is being dealt with by their Executive team and it’s the worst I’ve ever seen.
Avoid at all costs.
Review of Snug
Ordered a few bits of furniture. Very speedy delivery.
Products were extremely easy to put together. They look great and are very comfortable indeed.
You can’t go wrong really - good price, superb product and delivered within a couple of days.
Review of LD Mountain Centre
Ordered two items. They were delivered much quicker than expected, the next day.
Best prices I found on line and extremely reliable.
Review of Snow+Rock
Sent the wrong sized item… TWICE!
Awful customer service. Never received the correct sized item. Their returns policy is awful. You have to go to shops that are miles away and you must have a printer or you can’t get a returns label.
They genuinely don’t care about your custom or respect your time or money.
Reply from Snow+Rock
We're terribly sorry to hear this, we would like to investigate this further and resolve this for you, please can you get in touch if you have not done so already.
Review of Cotswold Outdoor
Sent the wrong sized item… TWICE!
Awful customer service. Never received the correct sized item. Their returns policy is awful. You have to go to shops that are miles away and you must have a printer or you can’t get a returns label.
Plus I stayed in all day for an item which didn’t arrive as they promised. So had to wait in all day the next day.
They genuinely don’t care about your custom or respect your time or money.
Reply from Cotswold Outdoor
We're terribly sorry to hear this, we would like to investigate this further and resolve this for you, please can you get in touch if you have not done so already.
Review of Facewest
Ordered a waterproof jacket - it was the best price I could find after an extensive search. Arrived on time, very good communications.
Would use Facewest again.
Review of Emma Sleep UK
After doing my research I ordered the Emma Premium Mattress and Signature bed. The whole experience has been excellent, and the product is fantastic.
Customer service was exceptional. I wanted to cancel my order and re-order as they had a sale the day after I ordered. They did this immediately no questions asked.
Delivery was really fast - three days after ordering. The delivery company were on time, and kept me aware of the delivery slot from the day before.
The bed was easy to put together on my own, took about 30 minutes. It looks great, very smart.
The mattress is super comfy, as good as I hoped. Had a great night sleep on it - wondered why I suffered my previous mattress so long.
Review of Tielle
Woeful.
Received a message that the order was due today - messages confirming this from TLL and DPD. It's never arrived.
Phone TLL - spoke to a very blunt lady called Katie on the phone - who didn't apologise at all. Said it was nothing to do with them and all to do with DPD. This despite them sending the emails, and knowing that they hadn't actually shipped the order yet.
No apology at all - a dire attitude.
I wouldn't order from this company. They are unreliable and mess customers around and don't care.
Reply from Tielle
I'm sorry that you have been so disappointed by the service you have experienced with us.
Having spoken to the team and warehouse, the email you received from our automated system simply advises that your goods are on their way. This is when they leave our warehouse and are handed over to DPD our courier. This email does not make reference to a specific delivery day or time, this information comes directly from DPD. I do however apologise that your parcel was entered onto the DPD shipment system after the courier had already collected the items for the day. This meant that you received a DPD notification that your goods would be delivered today when in fact they were only collected today and will therefore be delivered on the next working day which is Monday.
I can assure you that the whole team are absolutely passionate about delivering exceptional customer service but accept that you feel we felt short of that today.
Review of ExpressTest
Very easy to book. Very straightforward at the site. Fast and efficient.
Review of Cazoo UK
Ordered the car via subscription. As soon as I'd ordered the price was reduced on similar cars on the website. After I raised this, they agreed to provide the same cost to me three days later.
Then the car arrived, with several items from the safety and comfort spec missing. The car was advertised as having lots of features, but it was a base spec car on delivery. Cazoo have offered an insulting £100 credit against a car that's worth thousands of pounds less than they advertised. So I'll be returning the car, which is disappointing.
Reply from Cazoo UK
Hello,
Thank you for taking the time to leave this review.
I am very sorry to hear about the experience you have had with Cazoo so far.
I would like to discuss this further with you and we are looking into this.
We will be in contact soon.
Thank you,
Cazoo Customer Support
