Package redirected 45 minutes away and charge double for customs duty
Varuste redirected my package to a UPS pick up point 45 minutes away without me asking. Spoke to UPS who confirmed Varuste directed this.
I walked to the UPS shop after getting an email confirming it had been delivered and there was no sign of the package.
Varuste emailed to say nothing to do with them so I am stuck with no product and nobody will help.
Very poor. Avoid.
Reply from Varuste.net
Hello,
We apologize for the inconvenience.
We do not direct shipments; delivery depends on the local courier service. We checked with UPS, and it seems the local courier may have redirected the package if the original pickup point was full. We apologize for the situation.
We have emailed you the details of where the package can be picked up. If you haven't received the message or need assistance, please contact us at info@varuste.net.
Best regards,
Varuste.net team