Dee

Really impressed with the car after a test drive - felt like a lot of car for the money, so placed an order. That is as good as it gets.

We wanted to pay even a small deposit on a credit card, for protection... they don't have that facility!?

Went to collect a car, it looked more like a used car, with scratches, scuffs on the paint work and the interior and a dirty boot.

They said they would get this fixed, but I had lost faith, as a new brand they should be pulling out all the stops, and it made me worry about the bits I couldn't see, engine etc. So I cancelled the order.

It took a week to get back my deposit, and I have been advised by Santander that BYD haven't started the 'unwind' yet, even though I requested it 11 days ago.

There appears to be no solid infrastructure for the back office support/customer care, as the focus is on getting the sale - our money.

They need to put a lot more effort into the aftersales, as the car seemed really nice as a product, but selling the car is the 'easy' part, keeping customers happy and satisfied afterwards is where the real skill lies.

Box arrived damaged, (only sealed with sellotape) with items missing. Been chasing for over a week whilst you decide if items were missing. Despite numerous emails and 'chats', still not resolved. The decent thing to do would be to send my replacements whilst you work it out with your courier. Absolutely joke!

Gift (clothing) sent to Ireland guaranteed delivery, it arrived 5 days late! Then tried to charge recipient 70% customs fees. Was told it would be returned to sender. Hasn't arrived. Spoke to UPS who have said that the high cost of custom fees, is because of P2G sending it as business to consumer (on their account) as opposed to consumer to consumer. Trying to get my postage charges refunded, as per delivery guarantee - and my top back, being told that I have to pay £25 plus customs fees to get it back, or item will be abandoned and destroyed. I am being held to ransom. No one to talk to, as they are 'Web based'. My complaint, was replied to with a link for payment! Really unhappy, very poor service. P2G made their money, UPS made their money, I am out of pocket!! Beware, you may save a couple of pounds upfront, but pay more in the long run.

Still waiting for a refund for collections that you didn't make in December. Have tried calling and emailing to no avail...you have confirmed there was an error in your system which meant the collections didn't happen ...but still no money back.

So angry, ordered back in November, was told 10-14 days for delivery. It wasn't dispatched until 7 Dec, it is now 24 Dec...and it hasn't arrived. No tracking, no one answering phones....joke of a company.

It is now 6 January, still not arrived unable to get through to company, left voicemails...no reply.

I bought two plants, a Bottle Nrush plant and a Senecio (Angel wings). They took a little longer to arrive than expected, but given the lockdown this was not an issue, I tweeted to ask about the delay and they responded within 20 minutes of my tweet. The plants arrived and were very well packaged, with no damage at all.

The Senecio is a very unusual plant, and has started to grow well already.

The bottle brush was a bit smaller than expected, but other than that is doing well.

Will definitely use again.

Have used Hoppa before in other countries, with no problem, so decided to use them for my UK transfers. I advised how many travellers (3) and it then said that the vehicle - it didn't specify what type of vehicle - could hold, three luggage and four hand luggage. We were only taking three if each so that was fine. Our taxi arrived in good time, bit was a saloon car, that couldn't fit all of our luggage! We had standard size suitcases and hand luggage. We had no choice bit to squash in, with all of the hand luggage on the back seat, alongside two of us. The 1.5 hrs journey to Heathrow, was very uncomfortable to say the least. I took this up with Hoppa, who tried to blame the taxi company, then blamed me as I had booked a taxi - no I booked a transfer, with my specifications and your website provided the vehicle.

I went back and forth for a few days, and asked for a refund or some compensation, they said they don't give refunds. Drivers were pleasant, but booking system is lacking.

So far, so good. Easy move from old supplier, went through on predicted date. Just had to increase payment (my choice) took about 5 minutes on the app. Smoothest move I've had.

A very basic website didn't phase me, as this company was able to provide low cost energy. Payments were £148 p/m, (or £1776 per year), I have now built up a credit of over £430.

Received an email yesterday morning, advising my payments were going up to £207 per month.(£2484 per year)

Then in the afternoon, they are changed to a winter loaded payment - to stop me from building up an excessive credit they are going change my winter payments to £362.67 for six months, then £155.43 for six months (£3108 per year)

They have now said if we are unhappy, to send them pictures of our meters and they will consider if their increased costs -upping my direct debit by 144% is reasonable.

I've been using Topcashback for about three years now, and in that time I have earned over £400. It's really easy to use, just go there before you search. I f like me you want to find the cheapest place first, you can do this, and then follow the instructions on clearing your search history.

Then go back into Topcashback and start earning. It really is money for nothing. Just want to add, the support services, in case you do have a problem with cash back not being tracked are really good too, especially for a 'virtual'company.

I have used Mazuma before and found the service second to none, but it's gotten better.

I sent my phone off on the Monday, had an email by 1400 hours on the Tuesday (one day later) to say that it had been received and was being processed. I opted for the bank transfer.

The money was in my account by 1700 hours the same day.

Fantastic..would recommend to all